Axis Communications axis communications dome network camera user manual Maintenance, Support

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AXIS Q6035 PTZ Dome Network Camera

System Options

Port Status

The list on the System Options > Ports & Devices > Port Status page shows the status of the product’s input and output ports.

Note

A multi-connector cable (available from Axis) is required when connecting I/O devices to the Axis product. See Multi-Connector Cable (sold separately), on page 58.

Maintenance

The Axis product provides several maintenance functions. These are available under System Options > Maintenance.

Click Restart to perform a correct restart if the Axis product is not behaving as expected. This will not affect any of the current settings.

Click Restore to reset most settings to the factory default values. The following settings are not affected:

•the boot protocol (DHCP or static)

•the static IP address

•the default router

•the subnet mask

•the system time

•the IEEE 802.1X settings

Click Default to reset all settings, including the IP address, to the factory default values. This button should be used with caution. The Axis product can also be reset to factory default using the control button, see Reset to Factory Default Settings, on page 49.

To test the product’s PTZ mechanics, click Test under PTZ Status.

For information about ﬁrmware upgrade, see Upgrading the Firmware, on page 51.

Support

Support Overview

The System Options > Support > Support Overview page provides information on troubleshooting and contact information, should you require technical assistance.

See also Troubleshooting, on page 51.

System Overview

To get an overview of the Axis product’s status and settings, go to System Options > Support > System Overview. Information that can be found here includes ﬁrmware version, IP address, network and security settings, event settings, image settings and recent log items. Many of the captions are links to the proper Setup page.

Logs & Reports

The System Options > Support > Logs & Reports page generates logs and reports useful for system analysis and troubleshooting. If contacting Axis Support, please provide a valid Server Report with your query.

System Log - Provides information about system events.

Access Log - Lists all failed attempts to access the product. The Access Log can also be conﬁgured to list all connections to the product (see below).

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Contents Axis Q6035 PTZ Dome Network Camera Safety About this documentLiability Intellectual Property RightsTable of Contents Axis Q6035 PTZ Dome Network CameraSymptoms, Possible Causes and Remedial Actions Connectors Hardware OverviewHardware Overview For technical speciﬁcations, seeLED Indicators Midspan LED IndicatorsColor Indication Accessing the Product Accessing the ProductAccess from a Browser Start a browser Internet Explorer, Firefox, SafariAccess from the Internet Set the Root PasswordConﬁgure Capture Mode Network TCP/IP AdvancedLive View Controls on the Live ViewAxis Media Control viewer toolbar PTZ Controls AMC Audio ControlsAxis Q6035 PTZ Dome Network Camera How to Stream H.264 Media StreamsMedia Streams Axis Media Control AMCAlternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be usedAccessing Audio Streams Java applet supports simplex audio with G.711 encodingSetting Up the Product Setting Up the ProductBasic Setup Video and Audio Video and AudioVideo Stream Pixel CounterClick Save to apply the new settings Stream ProﬁlesImage 264Camera Settings Capture ModeGo to Setup Video & Audio Camera Settings Image AppearanceExposure Settings Image SettingsOverlay Wide Dynamic RangePrivacy Mask Overlay ImageGo to Video & Audio Overlay Image Audio Settings Audio ModesAudio Input G711Audio Clips Audio OutputG726 Default Viewer for Browsers Live View ConﬁgLive View Conﬁg Viewer Settings Go to Setup Live View ConﬁgUser Deﬁned Links Output ButtonsAxis Q6035 PTZ Dome Network Camera Preset Positions PTZ Pan Tilt ZoomPTZ Pan Tilt Zoom AutotrackingConﬁguration Exclude AreasMax Limits Gatekeeper Guard TourOsdi Zones AdvancedTour Recording LimitsOperator Same as administrator but with lower priority Control QueueControls Set Up Motion Detection Windows DetectorsDetectors Motion DetectionAudio Detection Motion Detection ParametersApplications ApplicationsEvents EventsSetting Up an Action Rule Convert Event Types to Action RulesPTZ Control Go to Events Action Rules and click AddRecipients SchedulesRecipient Use with action Go to Events Recipients and click AddRecurrences Go to Events Recurrences and click AddRecordings RecordingsRecording List Continuous RecordingAxis Q6035 PTZ Dome Network Camera System Options System OptionsSecurity UsersDate & Time IeeeAudio Support Basic TCP/IP Settings NetworkIPv4 Address Conﬁguration IPv6 Address ConﬁgurationAdvanced TCP/IP Settings Link-Local IPv4 Address NAT traversal port mapping for IPv4QoS Quality of Service Smtp emailStorage UPnPTMRTP/H.264 BonjourPorts & Devices Network SharePorts Go to System Options Storage Click Network ShareMaintenance SupportReset to Factory Default Settings ScriptingFile Upload Plain Conﬁg192.168.0.90 Troubleshooting TroubleshootingEmergency Recovery Procedure Checking the FirmwareSymptoms, Possible Causes and Remedial Actions Problems setting the IP addressProduct cannot be accessed from a browser Product is accessible locally but not externally Problems with the H.264 formatVideo and image problems, general Setup Video & Audio Camera SettingsNo images displayed on web Overlay image is not displayedProblems uploading ﬁles SettingsStorage and disk management problems Browser freezesTechnical Speciﬁcations Technical SpeciﬁcationsInstallation aid MaintenancePower ConnectorsMulti-Connector Cable sold separately Function Pin Speciﬁcations To +40 V DCMax voltage = +40 V DC With the load, for protection against voltage transientsConnection diagram DC power inputPerformance Considerations Axis Q6035 PTZ Dome Network Camera M1.8