Axis Communications axis communications dome network camera Browser freezes, No audio, Settings

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AXIS Q6035 PTZ Dome Network Camera

Troubleshooting

Browser freezes

Firefox can sometimes	Lower the image resolution
freeze on a slow computer
Problems uploading ﬁles

Limited space	There is only limited space available for the upload of your own ﬁles. Delete existing ﬁles to free
	up space.
Motion Detection triggers unexpectedly

Changes in luminance	Motion detection is based on changes in luminance in the image. This means that if there are
	sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity
	setting to avoid problems with luminance.
No audio

Incorrect setup	Check the sound card in the computer. Ensure that mute is not selected and that the volume
	settings are correct.

No audio or very poor audio quality

Check that Enable audio support is selected under Setup > System Options > Security > Audio Support.

Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio Settings.

Poor audio quality

CPU overloaded	Reduce the number of listeners and viewers. Decrease image resolution and compression.
Unsynchronized audio and	Synchronize the product’s date and time settings with an NTP server. Go to Setup > System
video	Options > Date & Time.
Distorted audio	Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio
	Settings.
Feedback loops	Feedback loops might appear in full-duplex mode. Try moving the microphone or the speaker, or
	use half-duplex mode instead.
Storage and disk management problems

Video cannot be recorded	Check that the SD card is not write protected (that is, read only).
SD card cannot be mounted	Reformat the SD card and then click Mount.

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Contents Axis Q6035 PTZ Dome Network Camera Intellectual Property Rights SafetyAbout this document LiabilityAxis Q6035 PTZ Dome Network Camera Table of ContentsSymptoms, Possible Causes and Remedial Actions For technical speciﬁcations, see ConnectorsHardware Overview Hardware OverviewMidspan LED Indicators LED IndicatorsColor Indication Start a browser Internet Explorer, Firefox, Safari Accessing the ProductAccessing the Product Access from a BrowserNetwork TCP/IP Advanced Access from the InternetSet the Root Password Conﬁgure Capture ModeControls on the Live View Live ViewAxis Media Control viewer toolbar AMC Audio Controls PTZ ControlsAxis Q6035 PTZ Dome Network Camera Axis Media Control AMC How to Stream H.264Media Streams Media StreamsQuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamJava applet supports simplex audio with G.711 encoding Accessing Audio StreamsSetting Up the Product Setting Up the ProductBasic Setup Pixel Counter Video and AudioVideo and Audio Video Stream264 Click Save to apply the new settingsStream Proﬁles ImageImage Appearance Camera SettingsCapture Mode Go to Setup Video & Audio Camera SettingsWide Dynamic Range Exposure SettingsImage Settings OverlayOverlay Image Privacy MaskGo to Video & Audio Overlay Image G711 Audio SettingsAudio Modes Audio InputAudio Output Audio ClipsG726 Live View Conﬁg Default Viewer for BrowsersLive View Conﬁg Output Buttons Viewer SettingsGo to Setup Live View Conﬁg User Deﬁned LinksAxis Q6035 PTZ Dome Network Camera Autotracking Preset PositionsPTZ Pan Tilt Zoom PTZ Pan Tilt ZoomExclude Areas ConﬁgurationMax Limits Guard Tour GatekeeperLimits Osdi ZonesAdvanced Tour RecordingControl Queue Operator Same as administrator but with lower priorityControls Motion Detection Set Up Motion Detection WindowsDetectors DetectorsMotion Detection Parameters Audio DetectionApplications ApplicationsEvents EventsGo to Events Action Rules and click Add Setting Up an Action RuleConvert Event Types to Action Rules PTZ ControlGo to Events Recipients and click Add RecipientsSchedules Recipient Use with actionGo to Events Recurrences and click Add RecurrencesContinuous Recording RecordingsRecordings Recording ListAxis Q6035 PTZ Dome Network Camera Users System OptionsSystem Options SecurityIeee Date & TimeAudio Support IPv6 Address Conﬁguration Basic TCP/IP SettingsNetwork IPv4 Address ConﬁgurationAdvanced TCP/IP Settings NAT traversal port mapping for IPv4 Link-Local IPv4 AddressSmtp email QoS Quality of ServiceBonjour StorageUPnPTM RTP/H.264Go to System Options Storage Click Network Share Ports & DevicesNetwork Share PortsSupport MaintenancePlain Conﬁg Reset to Factory Default SettingsScripting File Upload192.168.0.90 Checking the Firmware TroubleshootingTroubleshooting Emergency Recovery ProcedureProblems setting the IP address Symptoms, Possible Causes and Remedial ActionsProduct cannot be accessed from a browser Problems with the H.264 format Product is accessible locally but not externallyOverlay image is not displayed Video and image problems, generalSetup Video & Audio Camera Settings No images displayed on webBrowser freezes Problems uploading ﬁlesSettings Storage and disk management problemsTechnical Speciﬁcations Technical SpeciﬁcationsConnectors Installation aidMaintenance PowerMulti-Connector Cable sold separately With the load, for protection against voltage transients Function Pin SpeciﬁcationsTo +40 V DC Max voltage = +40 V DCDC power input Connection diagramPerformance Considerations Axis Q6035 PTZ Dome Network Camera M1.8