Axis Communications axis communications dome network camera Problems setting the IP address

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AXIS Q6035 PTZ Dome Network Camera

Troubleshooting

arp -s <IP address> <serial number> temp ping -s 408 <IP address>

In Windows, type the following from a command/DOS prompt (this may require that you run the command prompt as an administrator):

arp -s <IP address> <serial number> ping -l 408 -t <IP address>

2.If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the product’s IP address. In the page that appears, use the Browse button to select the upgrade file to use. Then click Load to restart the upgrade process.

4.After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status indicator.

5.Reinstall the product, referring to the Installation Guide.

If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/

Symptoms, Possible Causes and Remedial Actions

Problems setting the IP address

When using ARP/Ping

Try the installation again. The IP address must be set within two minutes after power has been

 

applied to the product. Ensure the Ping length is set to 408. See the Installation Guide for

 

detailed instructions.

The product is located on a different subnet

If the IP address intended for the product and the IP address of the computer used to access the product are located on different subnets, you will not be able to set the IP address. Contact your network administrator to obtain an IP address.

The IP address is being used by another device

Possible IP address conflict with another device on the same subnet.

Disconnect the Axis product from the network. Run the Ping command (in a Command/DOS window, type ping and the IP address of the product:

•If you receive: Reply from <IP address>: bytes=32; time=10...

this means that the IP address may already be in use by another device on the network. Obtain a new IP address from the network administrator and reinstall the product.

•If you receive: Request timed out, this means that the IP address is available for use with the Axis product. Check all cabling and reinstall the product.

The static IP address in the Axis product is used before the DHCP server sets a dynamic address. This means that if the same default static IP address is also used by another device, there may be problems accessing the product.

The product cannot be accessed from a browser

Cannot log in

When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting

 

to log in. You may need to manually type http or https in the browser’s address field.

 

If the password for root is lost, the product must be reset to the factory default settings. See

 

Reset to Factory Default Settings, on page 49.

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Contents Axis Q6035 PTZ Dome Network Camera Safety About this documentLiability Intellectual Property RightsTable of Contents Axis Q6035 PTZ Dome Network CameraSymptoms, Possible Causes and Remedial Actions Connectors Hardware OverviewHardware Overview For technical specifications, seeMidspan LED Indicators LED IndicatorsColor Indication Accessing the Product Accessing the ProductAccess from a Browser Start a browser Internet Explorer, Firefox, SafariAccess from the Internet Set the Root PasswordConfigure Capture Mode Network TCP/IP AdvancedControls on the Live View Live ViewAxis Media Control viewer toolbar PTZ Controls AMC Audio ControlsAxis Q6035 PTZ Dome Network Camera How to Stream H.264 Media StreamsMedia Streams Axis Media Control AMCAlternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be usedAccessing Audio Streams Java applet supports simplex audio with G.711 encodingSetting Up the Product Setting Up the ProductBasic Setup Video and Audio Video and AudioVideo Stream Pixel CounterClick Save to apply the new settings Stream ProfilesImage 264Camera Settings Capture ModeGo to Setup Video & Audio Camera Settings Image AppearanceExposure Settings Image SettingsOverlay Wide Dynamic RangeOverlay Image Privacy MaskGo to Video & Audio Overlay Image Audio Settings Audio ModesAudio Input G711Audio Output Audio ClipsG726 Live View Config Default Viewer for BrowsersLive View Config Viewer Settings Go to Setup Live View ConfigUser Defined Links Output ButtonsAxis Q6035 PTZ Dome Network Camera Preset Positions PTZ Pan Tilt ZoomPTZ Pan Tilt Zoom AutotrackingExclude Areas ConfigurationMax Limits Gatekeeper Guard TourOsdi Zones AdvancedTour Recording LimitsControl Queue Operator Same as administrator but with lower priorityControls Set Up Motion Detection Windows DetectorsDetectors Motion DetectionAudio Detection Motion Detection ParametersApplications ApplicationsEvents EventsSetting Up an Action Rule Convert Event Types to Action RulesPTZ Control Go to Events Action Rules and click AddRecipients SchedulesRecipient Use with action Go to Events Recipients and click AddRecurrences Go to Events Recurrences and click AddRecordings RecordingsRecording List Continuous RecordingAxis Q6035 PTZ Dome Network Camera System Options System OptionsSecurity UsersIeee Date & TimeAudio Support Basic TCP/IP Settings NetworkIPv4 Address Configuration IPv6 Address ConfigurationAdvanced TCP/IP Settings Link-Local IPv4 Address NAT traversal port mapping for IPv4QoS Quality of Service Smtp emailStorage UPnPTMRTP/H.264 BonjourPorts & Devices Network SharePorts Go to System Options Storage Click Network ShareMaintenance SupportReset to Factory Default Settings ScriptingFile Upload Plain Config192.168.0.90 Troubleshooting TroubleshootingEmergency Recovery Procedure Checking the FirmwareProblems setting the IP address Symptoms, Possible Causes and Remedial ActionsProduct cannot be accessed from a browser Product is accessible locally but not externally Problems with the H.264 formatVideo and image problems, general Setup Video & Audio Camera SettingsNo images displayed on web Overlay image is not displayedProblems uploading files SettingsStorage and disk management problems Browser freezesTechnical Specifications Technical SpecificationsInstallation aid MaintenancePower ConnectorsMulti-Connector Cable sold separately Function Pin Specifications To +40 V DCMax voltage = +40 V DC With the load, for protection against voltage transientsDC power input Connection diagramPerformance Considerations Axis Q6035 PTZ Dome Network Camera M1.8
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