Axis Communications axis communications dome network camera Problems with the H.264 format

Page 53

AXIS Q6035 PTZ Dome Network Camera

Troubleshooting

The IP address has been

If the product and the client are on the same network, run AXIS IP Utility to locate the product.

changed by DHCP

Identify the product using its model or serial number.

 

Move the Axis product to an isolated network, or to one with no DHCP or BOOTP server. Set the IP

 

address again, using AXIS IP Utility or ARP/Ping (see the Installation Guide). Open the Setup pages

 

and disabled DHCP in the TCP/IP settings. Return the product to the main network. The product

 

now has a fixed IP address that will not change.

Certificate error when using

For authentication to work properly, the date and time settings in the Axis product should be

IEEE 802.1X

synchronized with an NTP server. See Date & Time, on page 41.

The product is accessible locally but not externally

 

 

Router configuration

To configure your router to allow incoming data traffic to the Axis product, enable the NAT-traversal

 

feature which will attempt to automatically configure the router to allow access to the Axis

 

product, see NAT traversal (port mapping) for IPv4, on page 44. The router must support UPnPTM.

Firewall protection

Check the Internet firewall with your network administrator.

Default routers required

Check if you need to configure the router settings.

Problems with the H.264 format

No H.264 displayed in the client

No multicast H.264 displayed in the client

Multicast H.264 only accessible by local clients

Poor rendering of H.264 images

Color saturation is different in H.264 and Motion JPEG

Lower frame rate than expected

Check that the relevant H.264 connection methods and correct interface are enabled in the AMC Control Panel (streaming tab). See AXIS Media Control (AMC), on page 12.

In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.

Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.

Check with your network administrator that the multicast addresses used by the Axis product are valid for your network.

Check with your network administrator to see if there is a firewall preventing viewing.

Check if your router supports multicasting, or if the router settings between the client and the product need to be configured. The TTL (Time To Live) value may need to be increased.

Color depth set incorrectly on clients. Set to 16–bit or 32–bit color.

If text overlays are blurred, or if there are other rendering problems, you may need to enable Advanced Video Rendering from the Video tab in the AMC Control Panel.

Ensure that your graphics card is using the latest driver. The latest drivers can usually be downloaded from the manufacturer’s website.

Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more information.

Reduce the number of applications running on the client computer.

Limit the number of simultaneous viewers.

Check with the network administrator that there is enough bandwidth available.

Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only key frames.

Lower the image resolution.

53

Page 52 Page 54
Image 53
Page 52 Page 54
Contents Axis Q6035 PTZ Dome Network Camera About this document SafetyLiability Intellectual Property RightsAxis Q6035 PTZ Dome Network Camera Table of ContentsSymptoms, Possible Causes and Remedial Actions Hardware Overview ConnectorsHardware Overview For technical specifications, seeColor Indication LED IndicatorsMidspan LED Indicators Accessing the Product Accessing the ProductAccess from a Browser Start a browser Internet Explorer, Firefox, SafariSet the Root Password Access from the InternetConfigure Capture Mode Network TCP/IP AdvancedAxis Media Control viewer toolbar Live ViewControls on the Live View AMC Audio Controls PTZ ControlsAxis Q6035 PTZ Dome Network Camera Media Streams How to Stream H.264Media Streams Axis Media Control AMCQuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamJava applet supports simplex audio with G.711 encoding Accessing Audio StreamsBasic Setup Setting Up the ProductSetting Up the Product Video and Audio Video and AudioVideo Stream Pixel CounterStream Profiles Click Save to apply the new settingsImage 264Capture Mode Camera SettingsGo to Setup Video & Audio Camera Settings Image AppearanceImage Settings Exposure SettingsOverlay Wide Dynamic RangeGo to Video & Audio Overlay Image Privacy MaskOverlay Image Audio Modes Audio SettingsAudio Input G711G726 Audio ClipsAudio Output Live View Config Default Viewer for BrowsersLive View Config Go to Setup Live View Config Viewer SettingsUser Defined Links Output ButtonsAxis Q6035 PTZ Dome Network Camera PTZ Pan Tilt Zoom Preset PositionsPTZ Pan Tilt Zoom AutotrackingMax Limits ConfigurationExclude Areas Guard Tour GatekeeperAdvanced Osdi ZonesTour Recording LimitsControls Operator Same as administrator but with lower priorityControl Queue Detectors Set Up Motion Detection WindowsDetectors Motion DetectionMotion Detection Parameters Audio DetectionApplications ApplicationsEvents EventsConvert Event Types to Action Rules Setting Up an Action RulePTZ Control Go to Events Action Rules and click AddSchedules RecipientsRecipient Use with action Go to Events Recipients and click AddGo to Events Recurrences and click Add RecurrencesRecordings RecordingsRecording List Continuous RecordingAxis Q6035 PTZ Dome Network Camera System Options System OptionsSecurity UsersAudio Support Date & TimeIeee Network Basic TCP/IP SettingsIPv4 Address Configuration IPv6 Address ConfigurationAdvanced TCP/IP Settings NAT traversal port mapping for IPv4 Link-Local IPv4 AddressSmtp email QoS Quality of ServiceUPnPTM StorageRTP/H.264 BonjourNetwork Share Ports & DevicesPorts Go to System Options Storage Click Network ShareSupport MaintenanceScripting Reset to Factory Default SettingsFile Upload Plain Config192.168.0.90 Troubleshooting TroubleshootingEmergency Recovery Procedure Checking the FirmwareProduct cannot be accessed from a browser Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Problems with the H.264 format Product is accessible locally but not externallySetup Video & Audio Camera Settings Video and image problems, generalNo images displayed on web Overlay image is not displayedSettings Problems uploading filesStorage and disk management problems Browser freezesTechnical Specifications Technical SpecificationsMaintenance Installation aidPower ConnectorsMulti-Connector Cable sold separately To +40 V DC Function Pin SpecificationsMax voltage = +40 V DC With the load, for protection against voltage transientsPerformance Considerations Connection diagramDC power input Axis Q6035 PTZ Dome Network Camera M1.8
Top Page Image Contents