Axis Communications axis communications dome network camera user manual Troubleshooting

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AXIS Q6035 PTZ Dome Network Camera

Troubleshooting

Troubleshooting

Checking the Firmware

Firmware is software that determines the functionality of network devices. One of your ﬁrst actions when troubleshooting a problem should be to check the current ﬁrmware version. The latest version may contain a correction that ﬁxes your particular problem. The current ﬁrmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.

Upgrading the Firmware

When you upgrade the product with the latest ﬁrmware from Axis website, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release, before upgrading the ﬁrmware.

To upgrade, follow these instructions:

1.Save the ﬁrmware ﬁle to your computer. The latest version of the ﬁrmware is available free of charge from Axis website at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the products web pages.

3.Under Upgrade Server, click Browse and locate the ﬁle on your computer. Click Upgrade.

After starting the upgrade process, always wait at least 5–10 minutes before restarting the product, even if you suspect the upgrade has failed.

AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.

Note

•Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

•Preconﬁgured and customized settings are saved when the ﬁrmware is upgraded (providing the features are available in the new ﬁrmware) although this is not guaranteed by Axis Communications AB.

Emergency Recovery Procedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.

1. In UNIX/Linux, type the following from the command line:

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Contents Axis Q6035 PTZ Dome Network Camera Intellectual Property Rights SafetyAbout this document LiabilityAxis Q6035 PTZ Dome Network Camera Table of ContentsSymptoms, Possible Causes and Remedial Actions For technical speciﬁcations, see ConnectorsHardware Overview Hardware OverviewLED Indicators Midspan LED IndicatorsColor Indication Start a browser Internet Explorer, Firefox, Safari Accessing the ProductAccessing the Product Access from a BrowserNetwork TCP/IP Advanced Access from the InternetSet the Root Password Conﬁgure Capture ModeLive View Controls on the Live ViewAxis Media Control viewer toolbar AMC Audio Controls PTZ ControlsAxis Q6035 PTZ Dome Network Camera Axis Media Control AMC How to Stream H.264Media Streams Media StreamsQuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamJava applet supports simplex audio with G.711 encoding Accessing Audio StreamsSetting Up the Product Setting Up the ProductBasic Setup Pixel Counter Video and AudioVideo and Audio Video Stream264 Click Save to apply the new settingsStream Proﬁles ImageImage Appearance Camera SettingsCapture Mode Go to Setup Video & Audio Camera SettingsWide Dynamic Range Exposure SettingsImage Settings OverlayPrivacy Mask Overlay ImageGo to Video & Audio Overlay Image G711 Audio SettingsAudio Modes Audio InputAudio Clips Audio OutputG726 Default Viewer for Browsers Live View ConﬁgLive View Conﬁg Output Buttons Viewer SettingsGo to Setup Live View Conﬁg User Deﬁned LinksAxis Q6035 PTZ Dome Network Camera Autotracking Preset PositionsPTZ Pan Tilt Zoom PTZ Pan Tilt ZoomConﬁguration Exclude AreasMax Limits Guard Tour GatekeeperLimits Osdi ZonesAdvanced Tour RecordingOperator Same as administrator but with lower priority Control QueueControls Motion Detection Set Up Motion Detection WindowsDetectors DetectorsMotion Detection Parameters Audio DetectionApplications ApplicationsEvents EventsGo to Events Action Rules and click Add Setting Up an Action RuleConvert Event Types to Action Rules PTZ ControlGo to Events Recipients and click Add RecipientsSchedules Recipient Use with actionGo to Events Recurrences and click Add RecurrencesContinuous Recording RecordingsRecordings Recording ListAxis Q6035 PTZ Dome Network Camera Users System OptionsSystem Options SecurityDate & Time IeeeAudio Support IPv6 Address Conﬁguration Basic TCP/IP SettingsNetwork IPv4 Address ConﬁgurationAdvanced TCP/IP Settings NAT traversal port mapping for IPv4 Link-Local IPv4 AddressSmtp email QoS Quality of ServiceBonjour StorageUPnPTM RTP/H.264Go to System Options Storage Click Network Share Ports & DevicesNetwork Share PortsSupport MaintenancePlain Conﬁg Reset to Factory Default SettingsScripting File Upload192.168.0.90 Checking the Firmware TroubleshootingTroubleshooting Emergency Recovery ProcedureSymptoms, Possible Causes and Remedial Actions Problems setting the IP addressProduct cannot be accessed from a browser Problems with the H.264 format Product is accessible locally but not externallyOverlay image is not displayed Video and image problems, generalSetup Video & Audio Camera Settings No images displayed on webBrowser freezes Problems uploading ﬁlesSettings Storage and disk management problemsTechnical Speciﬁcations Technical SpeciﬁcationsConnectors Installation aidMaintenance PowerMulti-Connector Cable sold separately With the load, for protection against voltage transients Function Pin SpeciﬁcationsTo +40 V DC Max voltage = +40 V DCConnection diagram DC power inputPerformance Considerations Axis Q6035 PTZ Dome Network Camera M1.8