Axis Communications axis communications dome network camera user manual No images displayed on web

Page 54

AXIS Q6035 PTZ Dome Network Camera

Troubleshooting

Why do I not get maximum	See Performance Considerations, on page 60.
frames per second?	Set a Capture Mode that prioritizes frame rate. Changing the capture mode to prioritize frame rate

	will lower the maximum resolution. SeeCapture Mode, on page 18.
	The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis
	product. See Technical Speciﬁcations, on page 56.
Image degeneration	Decrease the GOV length. Go to Video & Audio > Video Stream and select the H.264 tab
	to modify the GOV length.
Status indicator LED is ﬂashing red and the product is inaccessible

A ﬁrmware upgrade has	See Emergency Recovery Procedure, on page 51.
been interrupted or the
ﬁrmware has otherwise been
damaged

No images displayed on web page

Problems with AXIS Media Control (Internet Explorer only)

To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer.

Installation of additional	Conﬁgure the Axis product to use a Java applet for updating video images in Internet Explorer. Go
ActiveX component	to Setup > Live View Conﬁg and select Java applet under Default viewer.
restricted or prohibited
Video and image problems, general

Image too dark or too light	Check the video stream and camera settings under Setup > Video & Audio > Video Stream and
	Setup > Video & Audio > Camera Settings.
Missing images in uploads	This can occur when trying to use a larger image buffer than is actually available. Try lowering
	the frame rate or the upload period.
Slow image update	Conﬁguring pre-buffers, motion detection, high-resolution images or high frame rates will affect
	the performance of the Axis product.
Poor performance	Poor performance may be caused by heavy network trafﬁc, multiple users accessing the product,
	low performance clients, use of features such as motion detection, event handling or uploaded
	applications.
Poor quality snapshot images

Screen incorrectly	Conﬁgure your screen to show at least 65000 colors, that is, at least 16 bits. Using only 16 or 256
conﬁgured on your computer	colors will produce dithering artifacts in the image.

Overlay image is not displayed

Incorrect size or location of overlay image

The overlay image may have been positioned incorrectly or may be too large. See Overlay Image Settings in the online help for more information.

Privacy mask is not displayed

Incorrect size or location of The privacy mask may have been positioned incorrectly or may be too large. privacy mask

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Contents Axis Q6035 PTZ Dome Network Camera Liability SafetyAbout this document Intellectual Property RightsTable of Contents Axis Q6035 PTZ Dome Network CameraSymptoms, Possible Causes and Remedial Actions Hardware Overview ConnectorsHardware Overview For technical speciﬁcations, seeLED Indicators Midspan LED IndicatorsColor Indication Access from a Browser Accessing the ProductAccessing the Product Start a browser Internet Explorer, Firefox, SafariConﬁgure Capture Mode Access from the InternetSet the Root Password Network TCP/IP AdvancedLive View Controls on the Live ViewAxis Media Control viewer toolbar PTZ Controls AMC Audio ControlsAxis Q6035 PTZ Dome Network Camera Media Streams How to Stream H.264Media Streams Axis Media Control AMCAlternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be usedAccessing Audio Streams Java applet supports simplex audio with G.711 encodingSetting Up the Product Setting Up the ProductBasic Setup Video Stream Video and AudioVideo and Audio Pixel CounterImage Click Save to apply the new settingsStream Proﬁles 264Go to Setup Video & Audio Camera Settings Camera SettingsCapture Mode Image AppearanceOverlay Exposure SettingsImage Settings Wide Dynamic RangePrivacy Mask Overlay ImageGo to Video & Audio Overlay Image Audio Input Audio SettingsAudio Modes G711Audio Clips Audio OutputG726 Default Viewer for Browsers Live View ConﬁgLive View Conﬁg User Deﬁned Links Viewer SettingsGo to Setup Live View Conﬁg Output ButtonsAxis Q6035 PTZ Dome Network Camera PTZ Pan Tilt Zoom Preset PositionsPTZ Pan Tilt Zoom AutotrackingConﬁguration Exclude AreasMax Limits Gatekeeper Guard TourTour Recording Osdi ZonesAdvanced LimitsOperator Same as administrator but with lower priority Control QueueControls Detectors Set Up Motion Detection WindowsDetectors Motion DetectionAudio Detection Motion Detection ParametersApplications ApplicationsEvents EventsPTZ Control Setting Up an Action RuleConvert Event Types to Action Rules Go to Events Action Rules and click AddRecipient Use with action RecipientsSchedules Go to Events Recipients and click AddRecurrences Go to Events Recurrences and click AddRecording List RecordingsRecordings Continuous RecordingAxis Q6035 PTZ Dome Network Camera Security System OptionsSystem Options UsersDate & Time IeeeAudio Support IPv4 Address Conﬁguration Basic TCP/IP SettingsNetwork IPv6 Address ConﬁgurationAdvanced TCP/IP Settings Link-Local IPv4 Address NAT traversal port mapping for IPv4QoS Quality of Service Smtp emailRTP/H.264 StorageUPnPTM BonjourPorts Ports & DevicesNetwork Share Go to System Options Storage Click Network ShareMaintenance SupportFile Upload Reset to Factory Default SettingsScripting Plain Conﬁg192.168.0.90 Emergency Recovery Procedure TroubleshootingTroubleshooting Checking the FirmwareSymptoms, Possible Causes and Remedial Actions Problems setting the IP addressProduct cannot be accessed from a browser Product is accessible locally but not externally Problems with the H.264 formatNo images displayed on web Video and image problems, generalSetup Video & Audio Camera Settings Overlay image is not displayedStorage and disk management problems Problems uploading ﬁlesSettings Browser freezesTechnical Speciﬁcations Technical SpeciﬁcationsPower Installation aidMaintenance ConnectorsMulti-Connector Cable sold separately Max voltage = +40 V DC Function Pin SpeciﬁcationsTo +40 V DC With the load, for protection against voltage transientsConnection diagram DC power inputPerformance Considerations Axis Q6035 PTZ Dome Network Camera M1.8