Asante Technologies Voyager II user manual Attachment C Troubleshooting and FAQs

Attachment C: Troubleshooting and FAQs

	Question			Answer and Solution
				Function
What encoder and decoder				The camera uses MJPEG or MPEG4 compression technology to
are used by the camera for				provide quality images. MJPEG is a standard image compression
sounds and images?				technology applicable to different browsers without the need to
				install additional software. MPEG4 is a next-generation image
				compression standard and can provide high image quality at low
				bandwidth.
				The sound decoder uses PCM (Stereo, 16bit, 8kHz) compression
				technology.
How	many	users	are	The maximum number of viewers depends on the bandwidth of the
allowed to view the camera				client accessing the camera. About 5~6Mbps are used to process
simultaneously?				data of the camera, so the maximum number of viewers changes in
				proportion to FPS and the resolution of the image. Obviously, the
				higher the number of viewers, the lower the performance at each
				client end.
Is it possible to catch the				Yes, you can use the snapshot function from the main control page.
image from the camera in a
real-time manner?
				Camera Installation
Can the camera be used				The camera is not waterproof, so a special waterproof cover must
outdoors?				be available for outdoor use. Please note that the waterproof cover
				may affect the built-in pickup function of the camera.
Link LED does not light				• Check that the attached standard transformer is not damaged.
up.				Plug the power cable and reboot the machine.
				• If the problem remains, contact your dealer for help.
What network cable is used				The camera uses a 10 or 100 Base-T Category 5 UTP network
for the camera?				cable.
How to install and operate				If you have a firewall in your network environment, please select
the	camera	behind	a	HTTP mode (Port80). Generally the port 80 is always open for the
firewall?				browser to access the Internet.
What are the username and				Username = root
password for the first use				Password=root.
and after reset to factory				Please change your password immediately after entering the system
default?				to ensure information security.
I forgot the username and				Please proceed as follows:
password I used for the				1. Hold the Reset button for 4 seconds after booting to reset the
setting. What should I do?				password to preset.
				2. Change the username and the password.
I forgot the IP address of				Use IP Finder to locate the IP address of the camera.
the camera. What should I				Please connect the camera and the PC on which the IP finder is
do?				executed to the same hub.
IP Finder cannot find the				• When the camera still can’t be located over 1 minute, re-activate
camera.				the camera.
				• Do not connect the camera to more than one router. The IP
				Finder will not be able to detect the camera.
				• If the IP of PC on which the IP Finder is executed is not correctly
				set, the IP Finder will not be able to locate the camera. Please
				confirm that the IP address has been properly set.

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