Asante Technologies Voyager II user manual Access to Camera

Page 72

 

• The anti-virus applications on the PC or the firewall might block

 

 

the IP Finder from execution. If you can not execute the IP

 

 

Finder, please disable your anti-virus applications or firewall.

Internet Explorer does not

Please be sure that the version of your Internet Explorer is 6.0 or

display the camera screen

later. Should you have any difficulties, please log on the Microsoft

correctly.

website to update your browser.

 

Microsoft website: http://www.microsoft.com/windows/ie.

 

 

 

IP Finder cannot store

Do not use spaces. Use underline “_” or dash “-“.

network parameters.

Your connection might have problems. Please ensure that the

 

 

network parameters and the camera connection are correctly set.

 

 

Access to Camera

 

 

 

 

I cannot enter the login

The IP address of the camera is possibly being used by another

screen and camera page

 

PC or device. Please disconnect the network cable from the

from Internet Explorer.

 

camera

and execute PING to confirm if the IP address has been

What should I do?

 

used.

 

 

It is possibly due to the network cable. Please use the cross-line

 

 

network cable to connect the PC and the camera, and see if the

 

 

log-in screen appears.

 

• Be sure that the network connection and the settings are properly

 

 

configured.

 

• Be sure to enter correct IP address in the Internet Explorer. If you

 

 

use dynamic IP address, the address might have been changed

 

 

after your last check.

 

• Internet traffic might slow down the webpage access. Please wait.

 

Be sure that you are using http port. The default setting is Port

 

 

80. It will be converted to the private camera IP address.

 

The port assigned for your camera might not able to access the

 

 

Internet. Contact your ISP to acquire a usable port.

 

The proxy server might be blocking you from connecting to the

 

 

camera. Do not set the proxy server.

 

• Please be sure that the default gateway address is correct.

 

• Your router might need Port conversion. Refer to the user manual

 

 

of your router for details.

 

The package filtering function of the router might have blocked

 

 

the access to the external Internet. Refer to the user manual of

 

 

your router for details.

 

• If you

are using DDNS, please remember to set the default

 

 

gateway and server address.

 

If none of the procedures above is working, please reset to the

 

 

factory default values and re-install.

 

If the problem still persists, there might be some problems with

 

 

the product. Contact the dealer who sold you the product for

 

 

more help.

No image appears on the

When using PC to connect to the camera for the first time, a

main control screen.

 

security warning window will tell you that you need to download

 

 

the ActiveX control. When you are using Windows 2000 or

 

 

Windows XP, you might need a properly- authorized user

 

 

account to install the application

 

Network traffic might slow down the video streams. If the video

 

 

is extremely slow, select a lower resolution for a lower

 

 

bandwidth requirement.

Check whether the Active

Select C:\Windows\Downloaded Program Files to check if the file

X control of the camera has

“Media Viewer Class” is registered. The status bar should

been installed in your

indicate the file has been installed. If you do not see this file, be

72

Image 72
Contents Voyager Ddns Packaging Contents System requirements LANIntroduction System Instructions Fixed on a wall Fig Fixed on a ceiling Fig MIC in/Audio Out Focus knob Hardware Installation Camera Setting MAC Factory default network identity of the machine Camera Setting from a Router Change the Internet Explorer Setting Enter the Main Setup prompt screen Camera Main DescriptionsControl panel Preset presets the rotation points for the camera 16 points Page Ato Selects a language Select an image size Select a video stream protocol Recording button Snapshot button Click the Path field to Select the folder to save File System setting Basic SettingBasic Setting System System info Basic Setting Video/Image Basic Setting Video Image Video ImageAdd a new link Video stream screen Select a video streaming format Select a FPS Basic Setting Video Image OSD Page Basic Setting Audio Sound Basic Setting Audio Audio sound settingBasic Setting UserUser Basic Setting User User List access privilege listBasic Setting User User Setting privilege setting Basic Setting Network Network setting Basic Setting Network Network wired network settingBasic Setting Network Wireless wireless network setting Page Network authentication type Encryption options HEX Basic Setting Network Streaming steaming setting Basic Setting Network PPPoE dial-up networking setting PPPoE setting Ddns setting Basic Setting Network UPnP Universal Plug and Play Open Windows firewall option Basic Setting Network Smtp Server mail server setting Basic Setting Network Samba Page Notification setting Basic Setting Date/Time date/time setting Basic Setting IP Filter Basic Setting IP Filter GeneralApplication Setting Application Setting Event event trigger settingApplication Setting Event Event List trigger event setting Add Event Add Event setting Page Page Add FTP setting Add Http setting Add TCP setting Application Setting Motion Detection Application Setting Firmware upgrade Page Application Setting Factory Default Resets all parametersFile backup Application Setting Reboot Attachment a External Alarm External Alarm I/O Circuit Diagram Image Resolution Average range of Data Sizes Attachment B Bandwidth EstimationAttachment C Troubleshooting and FAQs Question Answer and SolutionAccess to Camera FTP Camera Image Quality