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24-hour hotline technical support services are available to answer technical questions about the operation, maintenance and repair of Scientific-Atlanta products.

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On and off-site training plus technical support services are available for both equipment operators and system administrators.

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Warranty and post-warranty support services are available to assist customers returning Scientific-Atlanta products for service or repair.

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When returning equipment, the customer is solely responsible for equipment packaging and transportation costs both to and from the factory.

2.∙ formationNotifyScientificandshipping-Atlantaions,oftructionstheproblemwillbeimmediately,providingprovided.								themodelnumberandserial numberoftheequipmentplusdetailsoftheproblem.Onreceiptofthisinformation,servicein-
At the cus omer's request, Scientific-Atlanta will make reaso able efforts to provi w rranty service at the customer's premises, provided that the customer pays current field
			∙ Onceiptofinstruc		returntheproductbyprepaidfreight.
service rates plus direct vel and acc						m odation	xpenses.
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If1an.			equipm	fault devel	p , perf	follo ing s	s. For complete information, see “Product return”.



			∙ Iftheproductorfaulisnotcoveredunderwarranty,Scientific-Atlantawillprovideanestimateofrepairchargesinadvanceofanyworkperformed.
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Image 78

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