Nokia DOC-CLIENT-UG-207 manual Placing a Call on Hold, Transferring a Call

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Placing a Call on Hold

Using the DiVitas Dialer

To end the call by pressing the End key, press the key only briefly. If you press and hold the key, the DiVitas Client will be minimized after the call is ended.

Placing a Call on Hold

To place a call on hold, select Options > Hold or press the green Call key.

To resume the call (take the call back off hold), press the right selection key (Resume) or select Options > Resume, or press the green Call key.

Transferring a Call

The DiVitas Client supports the following transfer methods:

■Attended transfer – An attended transfer allows you to speak with the person to whom you plan to transfer a call, before actually transferring the call.

■Blind transfer – A blind transfer allows you to transfer the call immediately, without first speaking to the person to whom you transfer the call.

The procedures for each type of transfer are the same. The transfer is attended if you let the party to which you are transferring the call answer the phone after you select Transfer. The transfer is blind if you select Transfer when the other party’s phone is still ringing and they have not answered yet.

You can transfer a call to a contact or a number. If you have another call on hold, you also can transfer the call to the caller on hold.

Transferring a Call by Selecting a Contact

1Select Transfer > To contact. The Contacts lists is displayed.

2Select the contact.

3Select Dial.

4When you hear the ringer for the party to which you are transferring, do one of the following:

●To speak with the other party before completing the transfer, wait for them to answer the call. When you both are ready, select Transfer.

●To transfer immediately, you can select Transfer as soon as you hear the ringer for the other party.

30	DiVitas Client User Guide for Nokia E and N Series Phones, v2.7

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Contents DiVitas Client User Guide for Nokia E and N Series Copyright and Confidentiality Notice DisclaimerAbout This Book DiVitas Product DocumentationTechnical Support Typographical ConventionsTerminology 650 625-1900 or support@divitas.comContents Accessing Voicemail Setting Up Your Mailbox Checking Your Voicemail DiVitas Client User Guide for Nokia E and N Series Phones Getting Started Installing the DiVitas Client Overview Installing the DiVitas Client onto the HandsetDetails Logging Into the DiVitas Client DiVitas Sign-inChanging Your DiVitas Client Password GSM / Battery Status DiVitas Home ScreenPresence Status Call Medium Locking Calls to a Specific NetworkRecent Calls For more information, see Instant Messaging onAccessing Help or Version Information Call Log Icons Indicator DescriptionNon-slider Models Locking the Keypad When the DiVitas Client Is ActiveMinimizing the DiVitas Client Slider ModelsExiting the DiVitas Client Exiting the DiVitas Client Presence Indicators PresenceChanging Your Presence Changing Status Messages Selecting Another Status MessageChanging the Text of a Status Message Select Options Personal message Edit messageAccessing the DiVitas Dialer Screen Making a CallDiVitas Dialer screen with an Active Call on WiFi Dial by Typing the Phone Number Dial by Selecting a ContactDial from the Messaging Screen Redial the Last Number Dialed Answering a CallDial by Selecting a DiVitas Call Log Entry Selecting Ring TonesEnding a Call Enabling and Disabling Call WaitingSelect Options End Transferring a Call by Selecting a Contact Placing a Call on HoldTransferring a Call Select Transfer To contact. The Contacts lists is displayedTransferring a Call by Typing the Number Enabling the LoudspeakerMuting the Microphone Select Transfer To numberMuting the Microphone Managing Multiple Calls Placing a Second CallSelect Options New call Call Audio Swapping CallsToggling a Call Between the Handset and an IP Desk Phone Select Options Toggle callStar Codes for Common Features Canceling a Toggle RequestSetting Up a 3-Way Conference Call ConferencingStarting the Conference Parties Ready To ConferenceMuting a Conference Live ConferenceBreaking To a Single Conference Participant Leaving the Conference without ending itParticipating In a Scheduled Conference Call Ending the ConferenceJoining a Conference Leaving a Conference Conference OptionsContacts Displaying the DiVitas Contacts ListSelect the By name or By extension Searching the DiVitas Directory and Adding DiVitas ContactsAdding an IVR Number to the Contacts List Select Options Add this contactLocating a Contact via Quick Search Filtering the Contacts ListCalling or Sending a Message to a Contact Select Options Presence Don’t watch Disabling the Presence Indicator for a ContactSelect Options Send message Select Presence Watch presenceDisabling the Presence Indicator for a Contact Using the Call Log Accessing the Call Log Screens Dialing a Logged NumberDeleting a Call from the Call Log Where Calls Are Logged GSMWhere Calls Are Logged Instant Messaging Adding a Network ContactSending a Message to a Network Contact Chat Window Sending a New MessageViewing and Replying to a Message New Message Displayed in Pop-up WindowMessaging Screen Managing Multiple Conversations Deleting a ConversationSelect Options Delete conversation Deleting a Conversation Accessing Voicemail Voicemail IndicatorOptions Download and play Playing Voicemail MessagesVoicemail Message Options Options Call Options Delete Options Delete AllSaving a Message Playback OptionsOptions Pause / Resume Saving a Message Phone Settings Force calls via DiVitasAuto-start DiVitas Client Save password Privacy statementBillable events notice Network Settings Global data roamingPresence data Access point preferences Connection statusNetwork Settings Network Settings Verifying Proper Firmware Prior to Installing Client Upgrading the DiVitas ClientAlternative Client Installation Method Https//server-ipaddr-or-FQDN/hsimgInstall DiVitasPhone? message appears Install DiVitasPhone? Message Entering DiVitas Client Configuration Settings DiVitas Client Configuration Settings Select Yes to begin the upgrade Upgrading the DiVitas ClientAdding a Shortcut to the DiVitas Client Adding a Shortcut to the Active-Standby ScreenSelect Back Back Back Exit Programming the Own Key Active-Standby ScreenMenu Tools Own key Troubleshooting the DiVitas Client Uploading Logs from the DiVitas ClientArchiving Logs on the Phone’s Memory Card Uninstalling the DiVitas Client Select Options RemoveSigning In from Another Device Signing In to the DiVitas Server Voicemail SystemSigning In from Your Extension Select Options Call voicemailVoicemail Options Voicemail Options Voicemail Options Setting Up Your Mailbox Describes the voicemail greetings you can customizeChanging Your Voicemail Password Changing Your NameChecking Your Voicemail Customizing Your Voicemail GreetingsRewinding or Fast Forwarding Saving a MessageForwarding a Message Checking Your Voicemail