Nokia DOC-CLIENT-UG-207 manual Troubleshooting the DiVitas Client

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Troubleshooting the DiVitas Client

Upgrading the DiVitas Client

Troubleshooting the DiVitas Client

The DiVitas Client offers several tools to assist the system administrator in troubleshooting the software. If the user notices any unusual behavior, the upload log utility allows the client to upload logs from the client to the server. Similarly, the archive log utility allows the user to save log files on the client for later analysis, so log files can be saved even during a loss of connectivity.

Uploading Logs from the DiVitas Client

The Upload Log feature allows users to upload a dynamic set of log files to the DiVitas Server for later review by a system administrator. To upload the client log files to the DiVitas Server, simply select Options > Upload Log from the home screen.

Up to 300 logs can be stored on the phone, uploaded to the server, and accessed through the DiVitas Server GUI. Once this 300-log threshold has been reached, successive log files (on the phone) will overwrite the oldest log files. In other words, the 301st log will overwrite the 1st log file.

Archiving Logs on the Phone’s Memory Card

The DiVitas Client supports the ability to archive a set of log files on the phone's memory card. This feature lets DiVitas users take a snapshot of the current logs and preserve them in the phone’s memory card, thus preventing them from being overwritten by newer and continuously-generated log files. This tool can prove invaluable when the Upload Logs feature cannot function – perhaps due to a loss of connectivity. To use the archive log utility, simply select Options > Archive log.

Archived files are named according to timestamp and should be accessed by the system administrator by pressing the Nokia menu button and navigating to the following folder: Office > File Mgr. > select the Memory Card icon (see below) > scroll down to DVLogs > DVLogArchives.

DiVitas Client User Guide for Nokia E and N Series Phones, v2.7

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Contents DiVitas Client User Guide for Nokia E and N Series Disclaimer Copyright and Confidentiality NoticeDiVitas Product Documentation About This Book650 625-1900 or support@divitas.com Typographical ConventionsTerminology Technical SupportContents Accessing Voicemail Setting Up Your Mailbox Checking Your Voicemail DiVitas Client User Guide for Nokia E and N Series Phones Getting Started Installing the DiVitas Client onto the Handset Installing the DiVitas Client OverviewDetails DiVitas Sign-in Logging Into the DiVitas ClientChanging Your DiVitas Client Password DiVitas Home Screen GSM / Battery StatusPresence Status Locking Calls to a Specific Network Call MediumFor more information, see Instant Messaging on Recent CallsCall Log Icons Indicator Description Accessing Help or Version InformationSlider Models Locking the Keypad When the DiVitas Client Is ActiveMinimizing the DiVitas Client Non-slider ModelsExiting the DiVitas Client Exiting the DiVitas Client Presence Presence IndicatorsChanging Your Presence Selecting Another Status Message Changing Status MessagesSelect Options Personal message Edit message Changing the Text of a Status MessageMaking a Call Accessing the DiVitas Dialer ScreenDiVitas Dialer screen with an Active Call on WiFi Dial by Selecting a Contact Dial by Typing the Phone NumberDial from the Messaging Screen Selecting Ring Tones Answering a CallDial by Selecting a DiVitas Call Log Entry Redial the Last Number DialedEnabling and Disabling Call Waiting Ending a CallSelect Options End Select Transfer To contact. The Contacts lists is displayed Placing a Call on HoldTransferring a Call Transferring a Call by Selecting a ContactSelect Transfer To number Enabling the LoudspeakerMuting the Microphone Transferring a Call by Typing the NumberMuting the Microphone Placing a Second Call Managing Multiple CallsSelect Options New call Swapping Calls Call AudioSelect Options Toggle call Toggling a Call Between the Handset and an IP Desk PhoneCanceling a Toggle Request Star Codes for Common FeaturesConferencing Setting Up a 3-Way Conference CallParties Ready To Conference Starting the ConferenceLive Conference Muting a ConferenceLeaving the Conference without ending it Breaking To a Single Conference ParticipantEnding the Conference Participating In a Scheduled Conference CallJoining a Conference Conference Options Leaving a ConferenceDisplaying the DiVitas Contacts List ContactsSelect Options Add this contact Searching the DiVitas Directory and Adding DiVitas ContactsAdding an IVR Number to the Contacts List Select the By name or By extensionFiltering the Contacts List Locating a Contact via Quick SearchCalling or Sending a Message to a Contact Select Presence Watch presence Disabling the Presence Indicator for a ContactSelect Options Send message Select Options Presence Don’t watchDisabling the Presence Indicator for a Contact Using the Call Log Dialing a Logged Number Accessing the Call Log ScreensDeleting a Call from the Call Log GSM Where Calls Are LoggedWhere Calls Are Logged Adding a Network Contact Instant MessagingChat Window Sending a New Message Sending a Message to a Network ContactNew Message Displayed in Pop-up Window Viewing and Replying to a MessageMessaging Screen Deleting a Conversation Managing Multiple ConversationsSelect Options Delete conversation Deleting a Conversation Voicemail Indicator Accessing VoicemailOptions Call Options Delete Options Delete All Playing Voicemail MessagesVoicemail Message Options Options Download and playPlayback Options Saving a MessageOptions Pause / Resume Saving a Message Force calls via DiVitas Phone SettingsAuto-start DiVitas Client Privacy statement Save passwordBillable events notice Global data roaming Network SettingsPresence data Connection status Access point preferencesNetwork Settings Network Settings Upgrading the DiVitas Client Verifying Proper Firmware Prior to Installing ClientHttps//server-ipaddr-or-FQDN/hsimg Alternative Client Installation MethodInstall DiVitasPhone? message appears Install DiVitasPhone? Message Entering DiVitas Client Configuration Settings DiVitas Client Configuration Settings Upgrading the DiVitas Client Select Yes to begin the upgradeAdding a Shortcut to the Active-Standby Screen Adding a Shortcut to the DiVitas ClientSelect Back Back Back Exit Active-Standby Screen Programming the Own KeyMenu Tools Own key Uploading Logs from the DiVitas Client Troubleshooting the DiVitas ClientArchiving Logs on the Phone’s Memory Card Select Options Remove Uninstalling the DiVitas ClientSelect Options Call voicemail Signing In to the DiVitas Server Voicemail SystemSigning In from Your Extension Signing In from Another DeviceVoicemail Options Voicemail Options Voicemail Options Describes the voicemail greetings you can customize Setting Up Your MailboxChanging Your Name Changing Your Voicemail PasswordCustomizing Your Voicemail Greetings Checking Your VoicemailSaving a Message Rewinding or Fast ForwardingForwarding a Message Checking Your Voicemail