Troubleshooting

The Call is not Connected (Call Failed)

•Verify the number and the area code you have dialed are correct.

•Make sure you have activated service on your phone.

•If you are on a monthly pre-paid service, make sure you have not run out of minutes.

Insert SIM Card appears on screen and your SIM card is already inserted.

•Some SIM cards are thinner than others. If this error message appears, please insert a thick piece of paper between the SIM card and the top side of the SIM card holder.

The mobile phone display is blank (screen off)

•The phone may be in energy mode and the display has switched off. (Please note: you can still receive calls.) To turn display back on press one of the arrow buttons.

•A blank screen can also mean that the phone is switched to off. Press the button for three seconds to turn phone back on.

•Confirm that the Battery has been inserted and the phone is charged.

How often should the rechargeable battery be recharged?

•Do not recharge the rechargeable battery after every phone conversa- tion. Over the course of time, this leads to reduced battery capacity.

•The battery icon, located in the top left side of the screen, displays how full the battery is. When the battery goes bellow three bars, we recommend to charge the unit.

•The Red LED light will blink at the bottom of the phone when the phone needs charging

Can an Emergency call be made without a signal?

•You cannot make a call when the phone has no signal.

TROUBLESHOOTING

•If your display says Limited Service you can only call the emergency number 911.

•If a SIM card is not inserted into the phone, you can only call the emergency number 911.

•If you prepaid monthly plan is out of minutes, you can only call the emergency number 911.

How can reception be improved?

•If the signal is not strong, search for another location to make or continue with a call. For example, when indoors, move towards a window. (Please note: that elevators, underground railways, tunnels and underground parkinge have poor reception.) Making calls with the phone open will improve the signal strength compared to making calls with the phone closed.

Can I block/withhold my telephone number?

•If you do not want the person you are calling to see your telephone number, deactivate the transmission of your phone number in the main menu under Settings / Withhold number.

The Key symbol is displayed and the phone does not respond?

•The automatic key lock can be deactivated by opening the phone or pressing the button for three (3) seconds.

What is the SMS service center number?

•A central network operator number via which the short message service is handled. This number is usually already stored on your SIM card by the operator and does not have to be entered or changed.

Was my SMS delivered successfully?

•If your text message is shown within the Sent SMS folder, it was sent successfully.