SERVICE
To ensure the continuous improvement of Polar products, please complete and mail the enclosed Warranty Registration Card within two weeks of the date of purchase.
Polar Service will help you get the most out of your Polar Heart Rate Monitor. Should your Polar Heart Rate Monitor need service, please follow the instructions below:
CHECK LIST
Before you return your Polar Heart Rate Monitor for service, please check the following:
1. Is the transmitter being worn correctly ?
The Polar logo should be right side up and the transmitter should be flat against the skin. The elastic strap should be adjusted for a snug and comfortable fit.
2. Are the electrodes moist on the transmitter ?
It is important that the electrodes be wet during the heart rate measurement.
3. Is the transmitter clean ?
Regular washing with mild soap and water solution, followed by thorough drying, will ensure that good conductivity is retained.
4.Are you suffering from interference caused by other people with heart rate monitors or exercise equipment?
Check that the code search at the beginning of the measurement has been successful. See Start the heart rate measurement and Frequently asked questions for details.
SENDING INSTRUCTIONS:
1.Pack the product carefully to avoid damage. For contact address, see the back cover of this manual or the Customer Care Charter.
2.Include all parts of the Polar Heart Rate Monitor. A full periodic check will be done on the whole product.
3.Include proof of purchase (a receipt or its photocopy) if the product is under warranty.
4.Include a detailed description of the problem. Indicate if the receiver battery should be replaced.
5.Include your name, return address and daytime telephone number.
6.Include $ 7.50 check or money order for return shipping and handling.
7.Prepay mail postage to Polar Electro Inc.
8.It is recommended to ship the package back so that it can be traced if a problem occurs (i.e. UPS, Fed Ex, Priority Mail).
POLAR SERVICE PROCEDURE
Any service is recommended to be done by an authorized Polar Service Center. Our standard test and check procedures will be performed on all Polar Heart Rate Monitors. The tests include the following elements:
POLAR CODED TRANSMITTER
1.Visual inspection
2.Check of the transmission range
3.Check of electrode conductivity
4.Wash and clean if necessary
POLAR WRIST RECEIVER
1.Visual inspection
2.Check of battery voltage
3.Check and cleaning of case contacts
4.
5.Water resistance test
6.Operational test
Water resistance cannot be guaranteed after unauthorized service.
PC COACH LIGHT™ SOFTWARE SUPPORT
See PC Coach Light™ software manual or contact Biometrics Inc., 637 S Broadway, Suite
Phone: + (303)
56 | 57 |