GE GTUP270 Before you call for service…, Are stopped up, Not set properly 60C Water pumped

Before you call for service… GEAppliances.com

Troubleshooting Tips

Save time and money! Review the charts on the following pages, or visit GEAppliances.com.

In Canada, visit GEAppliances.ca. You may not need to call for service.

Water	Possible Causes	What to do
Too many suds	Too much detergent	Measure your detergent carefully. Use less soap if you have soft water, a
		smaller load or a lightly soiled load.
	Using too much	Use less detergent. Use less soap if you have soft water, a smaller load or a
	detergent	lightly soiled load.
	Fill hoses or drain	Make sure hose connections are tight at faucets and rubber washers are
	hose is improperly	installed. Make sure end of drain hose is correctly inserted in and secured to
	connected	drain facility.
Water leaks	Household drain may	Check household plumbing. You may need to call a plumber.
	be clogged
	Constant water	Tighten hoses at the faucets and turn the water off after
	pressure to the fill	each use.
	hoses at the water	Check condition of the fill hoses; they should be replaced
	source	every 5 years.
	Cooler water
	temperatures provide	New laundry detergents have been formulated to work with cooler water
	improved energy	temperatures without affecting wash performance.
	efficiency
	Water supply	Turn both hot and cold faucets fully on and make sure hoses are connect-
Water temperature	is turned off or	ed to correct faucets.
seems incorrect	improperly connected
	Water valve screens	Turn off the water source and remove the water connection hoses from the
		upper back of the washer. Use a brush or toothpick to clean the screens in
	are stopped up
		the machine. Reconnect the hoses and turn the water back on.
	House water heater is	Make sure house water heater is delivering water at 120°F–140°F (48°C–
	not set properly	60°C).
Water pumped	Lid lifted or cycle was	Reset cycle.
out before cycle is	put in pause for over
complete	24 hours
	Drain hose is kinked	Straighten drain hose and make sure washer is not sitting on it.
Water won’t drain	or improperly	Top of drain outlet should be less than 8 ft (2.5 m) above floor.
	connected
Washer pauses during	This is normal	The washer may pause during the spin cycle to remove soapy water more
spin cycle		efficiently.
Can hear but not see		The pump pleaves a little water in its intake and this is diluted with clean
water at the end of	This is normal
		rinse water.
the cycle

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