Chapter 6
Chapter 6
Sending the Installation Report
After the RSN is configured , an installation report must be prepared and sent to the CAC. The installation report provides valuable information that enables the CAC to support the site and track product quality issues. This chapter contains the following sections.
●See Preparing an Installation Report
●See Sending an Installation Report to the CAC
●See Sample Installation Report
6.1Preparing an Installation Report
Perform the following steps to prepare the installation report.
Although the use of the name Stratus is retained throughout the scripts, the installation reports are to be sent to Lucent.
1.Execute the install_report script as shown in the following example.
/sbin/install_report
The script first displays general instructions for completing the installation report.
*** Please read the following completely before proceeding ***
It is important that you take a moment to fully complete the following install report questions. The data will be used to update Customer Service databases in support of your site and provide product quality information.
Once the report is complete options will be provided to send the report to Stratus or a Distributor/VAR. An alternate option to save the report to a file for future use is provided.
The options to send the report use either the Remote Service Network (RSN) or Internet mail which require the following to work.
Options |
|
RSN | - Hardware installed & configured. RSN operational. |
Internet mail - Operational Internet connection.
- `sendmail' configured for Internetwork mail.
Note: abort program = ^C, character erase = ^H or backspace key, line kill = ^U
2.The script then displays a prompt that asks if you want to continue with the installation report. Enter y and press the <Return> key to complete the report, or enter n and press the <Return> key to exit the script.
Do you want to continue with the install report (yes/no)? y
3.If y is entered at the prompt in step 2, a prompt asks whether a system installation or a system upgrade has been performed. Enter 1 for system installation. For example:
(FTX Customer Installation Reporter - Rev 2.3) Select the type of installation that was performed.
(1)System Installation.
(2)Upgrade to an existing system.