Desa (V) CD36R(N, (V) CD36T(N, P) Troubleshooting, Observed Problem Possible Cause Remedy

Page 31

TROUBLESHOOTING

31

Manual Ignition System

TROUBLESHOOTING

Manual Ignition System

Note: For additional help, visit DESA’s technical service web site at

www. desatech.com

Note: All troubleshooting items are listed in order of operation.

WARNING: Turn off heater and

 

CAUTION Never use a wire,

let cool before servicing.Only a quali-

 

needle, or similar object to

fied service person should service

 

clean pilot. This can damage

and repair heater.

 

pilot unit.

 

 

 

The two most common causes of a malfunctioning gas appliance are:

1.Loose wiring connections

2.Construction debris clogging the pilot and/or gas control valve filter

OBSERVED PROBLEM

POSSIBLE CAUSE

REMEDY

 

 

 

 

 

When ignitor button is pressed, there is no

1.

Ignitor electrode not connected to igni-

1.

Reconnect ignitor cable

spark at pilot

 

tor cable

 

 

 

2.

Ignitor cable pinched or wet

2.

Free ignitor cable if pinched by any

 

 

 

 

metal or tubing. Keep ignitor cable dry

 

3.

Piezo ignitor nut is loose

3.

Tighten nut holding piezo ignitor. Nut

 

 

 

 

is located behind the mounting bracket

 

4.

Broken ignitor cable

4.

Replace ignitor cable

 

5.

Bad piezo ignitor

5.

Replace piezo ignitor

 

6.

Ignitor electrode broken

6.

Replace pilot assembly

 

7.

Ignitor electrode positioned wrong

7.

Replace pilot assembly

 

 

 

 

 

When ignitor button is pressed, there is

1.

Gas supply turned off or equipment

1.

Turn on gas supply or open equipment

spark at pilot but no ignition

 

shutoff valve closed

 

shutoff valve

 

2.

Gas control knob not in PILOT position

2.

Turn gas control knob to PILOT position

 

3.

Gas control knob not pressed in while

3.

Press in gas control knob while in PILOT

 

 

in PILOT position

 

position

 

4.

Air in gas lines when installed

4.

Continue holding down control knob.

 

5.

Depletedgassupply(propane/LPmodels

5.

Contact local propane/LP gas company

 

 

only)

 

Clean pilot (see Cleaning and Mainte-

 

6.

Pilot is clogged

6.

 

 

 

 

nance, page 30) or replace pilot assembly

 

7.

Gas regulator setting is not correct

7.

Replace gas control

 

 

 

 

 

Pilot lights but flame goes out when control

1.

Gas control knob not fully pressed in

1.

Press in gas control knob fully

knob is released

2.

Gas control knob not pressed in long

2.

After pilot lights, keep gas control knob

 

 

enough

 

pressed in 30 seconds

 

3.

Equipment shutoff valve not fully open

3.

Fully open equipment shutoff valve

 

4.

Pilot flame not touching thermocouple,

4.

A) Contact local natural or propane/LP

 

 

which alows thermocouple to cool,

 

gas company

 

 

causing pilot to go out. This prob-

 

B) Clean pilot (see Cleaning and

 

 

lem could be caused by one or more of

 

Maintenance, page 30) or replace pi-

 

 

the following:

 

lot assembly

 

 

A) Low gas pressure

 

 

 

 

B) Dirty or partially clogged pilot

 

 

 

5.

Thermocouple connection loose at con-

5.

Hand tighten until snug, then tighten

 

 

trol valve.

 

1/4 turn more

 

6.

Thermocouple damaged

6.

Replace pilot assembly

 

7.

Control valve damaged

7.

Replace control valve

116035-01B

 

www.desatech.com

 

 

Image 31
Contents Dedicated Rear and TOP Vent Fireplaces OWNER’S Operation Installation ManualFor Your Safety For Your Safety What to do if YOU Smell GASSafety Information Local Codes Safety Information Product IdentificationPRE-INSTALLATION Preparation Product FeaturesClearances PRE-INSTALATION PreparationFraming and Finishing Mantel Clearances Unit DimensionsMinimum Clearances for Termination Cap Location of Termination CAPInstallation Precautions Venting Installation InstructionsInstallation Planning Installing Siding Standoff With Vinyl Siding Horizontal Termination ConfigurationGround Floor Installation TOP Vent Venting with Three 90 Elbows Venting with Two 90 ElbowsFlat Ceiling Installation Vertical Termination Configurations Vertical Venting Parts Lists for Venting Kits and ComponentsNumber Description Model BK Installation Optional Blower InstallationElectrical Supply Connection Model BKT Installation Wiring Diagram Decal Front of BlowerMillivolt Wiring Scheme Wiring DiagramsReceiver Volt Alkaline Battery Terminal Wires Battery Clip Installing Optional ControlsInstalling Optional Wall Mount Switch GWMS2 Installing Remote ReceiverCheck GAS Type High Altitude InstallationInstalling GAS Piping to Fireplace GAS Supply and PipingPropane/LP Connecting Fireplace to GAS SupplyInstallation Items Needed Natural FromEquipmentOpen Shutoff Valve Closed Checking GAS ConnectionsTest Pressures In Excess of 1/2 Psig 3.5 kPa Test Pressures Equal To or Less Than 1/2 Psig 3.5 kPaHearth Access and Assembly For Your Safety Read Before Lighting Installing Logs and Glowing EmbersOperating Fireplace Optional HAND-HELD Remote Operation Manual Lighting ProcedureLighting Instructions To Turn OFF GAS To ApplianceOperating Fireplace Electronic Ignition System Optional Wireless Remote OperationThermostat Series Model Ghrctb ON/OFF Series Model GhrcbInspecting Burners Logs Cleaning and MaintenanceGlass Door Pilot and BurnersObserved Problem Possible Cause Remedy TroubleshootingInlet gas pressure is too low Gas leak. See Warning statement Ment Parts, Gas leak. See Warning statement at Specifications Replacement PartsService Hints Technical ServiceIllustrated Parts Breakdown KEY VCD36RN VCD36TN VCD36RP VCD36TP Description QTY Parts ListIllustrated Parts Breakdown KEY VCD36RN VCD36RP VCD36TN VCD36TP Description QTY 29 2 KEY VCD36RNE VCD36RPE VCD36TNE VCD36TPE Description QTY Accessories 116035-01B OWNER’S Registration Form Industrial Drive Box Bowling Green, KY Page Industrial Drive P.O. Box Model Serial No Date Purchased