Toshiba SL-9000-LSB owner manual Troubleshooting, Before You Call for Service

Page 92

18. TROUBLESHOOTING

18. TROUBLESHOOTING

18. TROUBLESHOOTING

WARNING!

This scale has been manufactured under strict quality control. If you have any trouble, however, DO NOT ATTEMPT TO FIX IT BY YOURSELF. Pull the power plug out of the outlet, and contact the TEC Authorized Service representative.

Problems	Solution

“----” is displayed at	Was the power turned ON when something was on the platter?
power on.	→ Make sure nothing is on the platter and turn the power on
	again.
	Is the platter mounted correctly?

→Mount the platter correctly and turn the power on again.

Display unstable.

Is anything touching the platter?

→If so, remove it.

			Is the machine in a windy location?
			→ Avoid locations subject to the wind.

	No print.	1.	Check that the media is loaded correctly.
		2.	Check whether the print head is set correctly or not.

	Dots missing in the print.	Dirty print head. → Clean the print head.
		Call the TOSHIBA TEC Authorized Service representative if
		necessary.

	Unclear (or blurred)	1.	Dirty print head. → Clean the print head.
	printing.	2.	Poor media quality. → Change media type.
	Power does not come	1.	Plug power cord into an AC socket.
	on.	2.	Check the circuit breakers or fuses.
		3.	Plug another appliance into the AC socket to check if there is
			power supplied.
		Call the TOSHIBA TEC Authorized Service representative if necessary.

	You see a raised nap	1.	Clean the cutter blades.
	where the media has	2.	The blades are worn. → Call the TOSHIBA TEC Authorized
	been cut.		Service representative.

Before You Call for Service

It is our primary concern to give you full satisfaction and better service. If, however, any problem arises in connection with the operation of this scale, please check the following points before calling for service:

A)Is the power plug fully plugged into an AC outlet?

B)Is the power turned ON?

C)Is AC power being properly supplied to the outlet? (Check it using another electric appliance.)

D)Check the circuit breaker.

E)Has there been a power failure of any sort?

F)Has the operation been carried out in the correct order?

18-1

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Contents SL-9000-LSB Series Page TOC Password Security Setting Password and Protect MenuCalling Menu by Entering Password Operating ProceduresPage Safety Summary Meanings of Each SymbolPrecautions Introduction 9 0 0 0 3 0 M L S B U S AccessoriesApplicable Model Specification ScaleOption Source Or Part NoAppearance CMT/PL-3 I/F LON I/FCA Type DisplayUS Type QR Type $/kg Weight Unit PriceAU Type KEY Layout Programming KeyboardDeletes a selected character when setting commodity names Inserts a space when setting a commodity nameDisplays the next line when setting the ingredient Sets a block PLU # using the confirmation label procedureOperation Keyboard and Speed KEY Board Operation Keyboard FunctionSets the quantity of commodity in by Count mode Cancels preceding dataEnables calling the other 70 speed keys Selection modeIssues a test label Adjusts the zero pointIssue. Optional key by initial setting No functionSpeed KEY SET Procedure Before OperationNutrition Setting Installation Procedure Remote DisplayInstallation Procedure Level Adjustment Removal and Replacement of Media Removal and Replacement of Media Outline of Operation Menu selectionHow to Select Menu and Item No Programming ProceduresHow to access the Programming Menu Title and Contents of Programming Menu How to enter characters TEC Store2nd line TEL Change PLUGroup Main Unit Price ChangeMenu PLU Data Setting MenuPLU# UPC#Ingredient Message Nutrition Facts Group Daily Value Max digits Contents of daily value Set th e Daily Value TableMemory file sort Memory file is sorted when a memory full error occursDeleting Nutrition Data PLU Verifying Label GroupAddress Setting Special Information Menu Group Item NoSpeed KEY Setting Setting Department/Vendor NumberPrint Format By pressing KeyLabel Format Number Table 22/38DATE/TIME Setting 11.12 CMT/PL-3Save Error code during PL-3 operationPL-3 Operation Transmission Item List Operable InoperableTransmission Delay Time Table IN-LINE/LOCALLON System ID #Data Transmission VendorNutrition Free Format ChangeBAR Code Format Current format FlagUPC # Changed formatFlag PLU # UPC# PC/D Price Weight H H H HC C C C PLU# UPC#Enter the title # Enter the titleSee Note Title No Format Additional 221Error message during data transmission Time OUT ErrorData Error Transferring Logo DataIdiom Setting Vendor SettingFree Format Setting Key functionsROT Rotation MAG Magnification 0 normal11-30 C D B aAvailable format and print items for free format See the next How to access the Read menuProgrammed Data Verification Reports For Password Security Setting Password and Protect Menu13-2 Calling Menu by Entering Password REGOperating Procedures How to access the REG., M.DOWN, or Rewrap menuWeighing Operation Sample labelFIX Price Operation for US Type only By Count Operation Sample label for US type Sample label for CA and QR type14-5 Print Count Operation Example B When operating in Fix or By Count mode From the platter Labels are being issuedPLU Issuing Labels with NET Weight Statement for US Type only For14-10 Remove the commodity TARE/SAVE Function ProceduresRemove the commodity Together with the container Calling and Printing Grade Lines Calling and Printing Logos Or CSelecting Print Item and Adjusting the LCD Brightness Menu REG, M.DOWN, or Rewrap Mode WEIGH, FIX, or by CountDate Change Batch Print Mode with 30 Items Run Assignment Changing a Unit Price and Calling G.Line/LOGO Stopping or Canceling Label Issue Preset CountFloating Vendor One vendor CommoditiesReceipt will be issued Enter vendor #How to access the Read or Reset menu ResetREAD5 RESET6 Total OperationPLU Total Report Hourly Total ReportGrand Total Report Vendor Total Report Individual Total Ex. Individual PLU Total PLU #100Block Total Ex. UPC Block Total UPC #100100~100199 Zone Total Ex. PLU Zone Total PLU #100~107Error Message Table Programming ModeLabel Issue Mode Read and Reset ModeCMT Operation Mode LON System ModeCleaning the Print Head Troubleshooting Before You Call for Service