Toshiba H-9100N-CA, EO1-32003BE, H-9100N-US Troubleshooting, Before You Call for Service

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17.TROUBLESHOOTING

17. TROUBLESHOOTING

17. TROUBLESHOOTING

WARNING!

This scale has been manufactured under strict quality control. If you have any trouble, however, DO NOT ATTEMPT TO FIX IT BY YOURSELF. Pull the power plug out of the outlet, and contact the TOSHIBA TEC Authorized Service Representative.

Problems		Solution

“- - - - -”is displayed at	● Was the power turned ON when something was on the platter?
power on.		→ Make sure nothing is on the platter and turn the power on again.
	● Is the platter mounted correctly?
		→ Mount the platter correctly and turn the power on again.

Display unstable.	● Is anything touching the platter?
		→ If so, remove it.
	● Is the machine in a windy location?
		→ Avoid locations subject to the wind.

No print.	1.	Check that the media is loaded correctly.
	2.	Check whether the print head is set correctly or not.

Dots missing in the print.	Dirty print head. → Clean the print head.
	Call your Authorized Service representative if necessary.

Unclear (or blurred)	1.	Dirty print head. → Clean the print head.
printing.	2.	Poor media quality. → Change media type.

Power does not come on.	1.	Plug the power cord into an AC socket.
	2.	Check the circuit breakers or fuses.
	3.	Plug another appliance into the AC socket to check if there is power
		supplied.
	Call your Authorized Service representative if necessary.

You see a raised nap	1.	Clean the cutter blades.
where the media has been	2.	The blades are worn. → Call your Authorized Service
cut.		representative.

■Before You Call for Service

It is our primary concern to give you full satisfaction and better service. If, however, any problem arises in connection with the operation of this scale, please check the following points before calling for service:

A)Is the power plug fully plugged into an AC outlet?

B)Is the power turned ON?

C)Is AC power being properly supplied to the outlet? (Check it using another electric appliance.)

D)Check the circuit breaker.

E)Has there been a power failure of any sort?

F)Has the operation been carried out in the correct order?

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Contents 9100N-US/CA Page Safety Summary Precautions Table of Contents Toshiba TEC Introduction Accessories Applicable Model1 0 0 5 0 L N F F B U S Scale SpecificationLON OptionSTLAN-2P ESD-SR-15PC-AT AppearanceUS Type DisplayCA Type Front Display PanelKEY Layout Programming KeyboardProgramming Keyboard Function Space SendProg Operation Keyboard and Speed Keyboard Operation Keyboard FunctionPLU For SaveDT/TM LogoZero FeedSpeed KEY SET Procedure Before OperationLevel Adjustment Removal and Replacement of RECEIPT/LABEL Media Guide Outline of Operation Password InputMain Menu MenuHow to access to Programming Menu Programming ProceduresTitle and Contents of Programming Menu How to enter characters Menu Unit Price ChangeFor the UPC# PLU Data SettingAuto Code Ingredient Message Nutrition Facts Key advances to the next menu. Pressing the ↑ Set the Daily Value Table Daily Value Max digits Contents of Daily valueMemory file sort Deleting Nutrition DataPLU Verifying Label Verification label is issuedAddress and Commercial Message Setting Message construction Message display time Combination MessageThank YOU Call Thank YOUThank YOU ANK YOU Call AGA ANK Y Thank YOUGrade Line Special InformationSpeed KEY Setting Setting Department/Vendor NumberESC Menu By pressing Key Print FormatFormat No Label Format Number TableCMT Operations DATE/TIME SettingPL-3 Operation Transmission Item List Item #CMT IN-LINE/LOCAL Transmission Delay Time TableLON System Data Transmission Cancel Retry ContinueDefault Bar Code Format BAR Code FormatUPC # PLU # UPC # PC/D Flag PLU # UPC # PC/D Price WeightTitles Display Label Receipt Print Logo 320 x 118 dots Transferring Logo DataError message for data transmission Vendor Setting Idiom SettingFree Format Setting Key functionsOFF 10-33 SP-INFO/NET WT 10-35 Dots Total height 670 dots Dot size Dot size of the thermal head is 0.125mm square Programmed Data Verification Reports How to access Report menuFor Password Security Setting Password and Protect MenuR S X Z ESC Calling Menu by Entering Password How to access REG., M.DOWN, or Rewrap menu Operating ProceduresWeighing Operation Menu REG., M.DOWN, or Rewrap Mode WeighFIX Price Operation for US Type only REG. Menu BY-COUNT Donuts By Count OperationFor Print Count Operation Example B When operating in Fix or By Count mode Set the number of labels. Max labels Enter the PLU # Issuing Labels with NET Weight Statement for US Type only Sample label Save TARE/SAVE Function ProceduresCalling and Printing Grade Lines Calling and Printing Logos Selecting Print Item Menu REG, M.DOWN, or Rewrap Mode WEIGH, FIX, or by CountDate Change Batch Print Mode with 30 Items Run Assignment Changing a Unit Price and Calling G.Line/LOGO Stopping or Canceling Label Issue Dpt # Visual Commodity LibraryUNIT/$ Total $ Floating VendorSubtotal Price deletionTotal Operation How to access Report or Reset menuHourly Total Report Grand Total ReportPLU Total Report Vendor Total Report Programming Mode Error Message TableReport and Reset Mode Label lssue ModeLON System Mode Cleaning the Print Head Before You Call for Service TroubleshootingPage