Electronic Troubleshooting
If you experience any problems with the electrical components of your bed (i.e. motors not working properly resulting in the head or foot decks not working, the entire bed not raising up or down, hand controller or staff controller not working, or control box not working) follow the procedures below to see if they can solve your problem. If you continue to have problems please call the Basic American customer service department at
event | possible solutions |
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|
using Hand | 1. check to see if lockout has been selected on |
control/pendant | lock outs or staff/nurse control. |
but nothing works | 2. check to see if cable is securely inserted. |
| 3. check to see if you have power - control box |
| cable is plugged into wall and green light is on |
| underneath the control box (where available). |
| 4. did not fix the problem - call customer service |
| at |
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using Foot end | 1. check to see if lockout has been selected on |
nurse/staff control | lock outs or staff/nurse control. |
but nothing works | 2. check to see if cables running from the nurse/ |
| staff control are securely inserted. |
| 3. check to see if you have power - control box |
| cable is plugged into wall and green light is on |
| underneath the control box. |
| 4. did not fix the problem - call customer service |
| at |
|
|
Head deck does | 1. check to see if cable is securely inserted both |
not go up or down | at the motor end and the control box. |
when using pendant | 2. unplug the head motor cable from the control |
or staff control, but | box port. unplug the foot motor cable from the |
foot and hi/lo functions | control box and replug it into the head port. |
work properly | press the head function on the pendant or |
| staff control. |
| a) If the foot/knee decks raise and lower, |
| there is a problem with either your head |
| motor or head motor cable. replace. |
| b) If the foot/knee decks do not raise and |
| lower, there is a problem with the head |
| port on your control box. replace the box. |
| 3. to replace either the head motor/cable or control |
| box call customer service at |
|
|
event | possible solutions |
|
|
Foot/knee decks do not | 1. check to see if cable is securely inserted both |
go up or down when | at the motor end and the control box. |
using pendant or staff | 2. unplug the foot motor cable from the control |
control but head and | box port. unplug the head motor cable from |
hi/lo functions work | the control box and replug it into the foot port. |
properly | press the foot function on the pendant or |
| staff control. |
| a) If the head deck raises and lowers, |
| there is a problem with either your foot |
| motor or foot motor cable. replace. |
| b) If the head deck does not raise and |
| lower, there is a problem with the foot |
| port on your control box. replace the box. |
| 3. to replace either the foot motor/cable or control |
| box call customer service at |
|
|
entire bed does not go | 1. check to see if cables are securely inserted |
up or down when using | both at the motor end and the control box. |
pendant or staff control | 2. unplug one of the hi/lo motor cables from the |
(hi/lo function) but head | control box port. unplug the foot or head motor |
and foot functions work | cables from the control box and replug it into |
properly | the hi/lo port. press the hi/lo function on the |
| pendant or staff control. |
| a) If the head/foot deck raises and lowers, |
| there is a problem with either your hi/lo |
| motor or hi/lo motor cable. replace. |
| b) If the head/foot deck does not raise and |
| lower, there is a problem with the hi/lo |
| port on your control box. replace the box. |
| 3. to replace either the hi/lo motor/cable or control |
| box call customer service at |
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