Mitel 5235 IP Phone Conference Call Three-Way, Transfer a Call to a Third Party Already on Hold

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Call Handling

To talk to this party, wait until the connection is established, speak to the party,

press (TRANS/CONF) or press TRANSFR and then hang up. This is an Attended Call Transfer.

To transfer the call without speaking to this party, immediately press (TRANS/CONF) or press TRANSFR and then hang up. The held call will be transferred to the call in progress. This is an Unattended Call Transfer.

To cancel the transfer, press (CANCEL). You are returned to the held call.

Transfer a Call to a Third Party Already on Hold

1.While on a call, press (TRANS/CONF). The call is put on hold.

2.Press the Line key of the call on hold, and then press (TRANS/CONF).

3.Hang up.

Conference Call (Three-Way)

When two parties are connected on a call, either of those parties can originate a three- way conference by adding a third party to the call in progress. Once three parties are connected, no more parties can be added to that call.

A party can be involved in more than one three-way conference call at a time, but the calls cannot be merged. For example, A and B are on a call. A adds C to create three- way conference call ABC. B adds D to the call with A to make conference call ABD. ABC and ABD remain separate– D is not added to conference call ABC.

Note: During a conference call, any party can perform a call transfer when one line on

the phone that initiated the conference call is not in use. For call transfer information, see Call Transfer on page 18.

Add a Third Party to a Call in Progress

1.Press (TRANS/CONF). The current call is put on hold.

2.Press a free Line key, and then do one of the following:

Dial the number.

Press a Speed Dial key.

Press REDIAL.

3.Press DIAL.

4.When the new party answers, press the CONF softkey. The call put on hold in step 1 is connected to the call in progress.

Note: If the new party does not answer, press (CANCEL) twice to return to the held party.

Add a Party On Hold to a Call in Progress

1.Press (TRANS/CONF). The current call is put on hold.

2.Press the Line key of the party already on hold.

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Contents SIP User and Administrator Guide Page Table of Contents Call Handling Iii Specifications Glossary SIP Administrative Mode SIP User Accounts and PasswordsGetting Started About Your SIP PhoneFeature Function IP Phone FeaturesSupporting Documentation Accessories for Your PhoneAccessing Other Documentation Web Configuration Tool Accounts and Passwords Web Configuration ToolCustomizing Your Phone Superkey Menu InterfaceAccessing the Web Configuration Tool Using The Touch ScreensUsing the Phone shutter Using the Applications shutter Using the Superkey Softkey to ProgramUsing the keypad Ringer Volume Control Speaker Volume Control Handset Volume ControlRinger Pitch Control Display Contrast ControlDisplay Language Cleaning Your Touch ScreenCalibrating Your Screen Display View Speed Dial Key Programming Personal KeysProgram a Speed Dial Key Delete a Speed Dial Key Programming Features in Speed Dial KeysMaking Calls Making and Answering CallsDial by Number Dial by NameDial by Phone Book Entry Calling and Called Party DisplayDial by Call Logs Entry RedialAnswer a Call Answering CallsAuto Answer Answer a Call WaitingHold Call HandlingCall Forward Call Transfer Enable/Disable Call ForwardProgram Call Forward Transfer a Call to an Unconnected Third PartyTransfer a Call to a Third Party Already on Hold Conference Call Three-WayAdd a Third Party to a Call in Progress Add a Party On Hold to a Call in ProgressMessages Advisory Enable/Disable your Advisory MessageMessaging Voice Mail Leave a Conference CallAccess your Voice Mail Messages Enable/Disable Do Not Disturb Using Advanced FeaturesDo Not Disturb Call LogsCall Forking Switch between Handset and HandsfreeHandset, Handsfree and Headset Modes Delete a Call Log EntrySwitch between Headset and Handsfree Switch between Handset and HeadsetMuting a Call Phone BookDelete a Phone Book Entry Modify a Phone Book EntryCall a Phone Book Entry Shared Line Programming Requirements Shared Lines and KeysRSS Web Feed Enable/Disable RSS FeedTime and Date Submit Change the Time and DateSIP Administrator Phone Passwords Administrator ToolsChange Phone Passwords Configure/Modify a SIP User accountDevice Parameters Enable/Disable ProtocolsProtocols View a User NameSrtp Call Encryption Indicator Viewing/Modifying the Network SettingsModifying Network Settings View the IP and MAC AddressesView the Firmware Version Upgrade the Phone’s FirmwareUpgrading the Firmware Automating Firmware Upgrades Using SIP Enhanced ModeConfiguration Files Adjust Daylight SavingsConfiguring Voice Mail Voice MailMain Program and Boot Program Configuration Options Media ConfigurationGlobal RSS Feed Glossary Specifications