Mitel 5235 IP Phone manual Shared Lines and Keys, Shared Line Programming Requirements

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5235 IP Phone SIP User and Administrator Guide

Shared Lines and Keys

There are three types of shared lines:

•SIP: basic shared line with limited features (supports call forking but does not have LED activity and lines are not linked. This type of shared line is available in normal SIP mode).

•SIP_BLA line type: server-enhanced Sylantro Bridged Line Appearance line type

•SIP_SCA line type: server-enhanced Broadworks Shared Call Appearance line type

BLA and SCA line types allow calls and lines to be shared by multiple users. A SIP server provides support for call presentation to multiple phones, call state notifications, and access control. These two line types require the set to be in SIP Enhanced mode. (See Using SIP Enhanced Mode on page 33.)

The SIP Enhanced mode shared lines are shared among users but only the user who initiates activity on the line has full control over it. For example, if a user initiates a conversation on a shared line, other users can not affect that conversation. If the shared line is Ringing, or on Hold, any share user can pick up the line and be connected to the calling/held party.

An exception to this scenario occurs when the server is configured to allow line seizure by multiple lines. Mitel SIP phones support multi-call server programming.

Requirements for making calls and picking up held calls from shared lines are the same as normal (non-shared) lines.

Shared Line Programming Requirements:

•Your Administrator must create a user entry (on the User List Config page of the Web Configuration tool) for the user with whom you want to share a line.

•Your Administrator must configure the type of shared line (SIP, BLA, or SCA) in the Line Type field on the User List Config page.

•Your Administrator must enable SIP Enhanced mode (on the Advanced Features page) before SIP_BLA and SIP_SCA modes can be configured.

Programming Shared Line Keys

Note: For complete key programming settings, instructions, and phone layouts, refer to the About the Key Programming Page topic in the Advanced Features section of the Web Configuration tool online help.

1.Access the Key Programming page of the Web Configuration Tool.

2.Click the Key Number of the key you want to assign as a shared line.

3.From the Feature list, select Shared Line.

4.From the Context list, select the User ID with which to associate this key.

5.Enter a label/description for this key (optional).

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Contents SIP User and Administrator Guide Page Table of Contents Call Handling Iii Specifications Glossary SIP User Accounts and Passwords SIP Administrative ModeGetting Started About Your SIP PhoneIP Phone Features Feature FunctionAccessories for Your Phone Supporting DocumentationAccessing Other Documentation Web Configuration Tool Web Configuration Tool Accounts and PasswordsCustomizing Your Phone Superkey Menu InterfaceUsing The Touch Screens Accessing the Web Configuration ToolUsing the Phone shutter Using the keypad Using the Superkey Softkey to ProgramUsing the Applications shutter Ringer Volume Control Handset Volume Control Speaker Volume ControlRinger Pitch Control Display Contrast ControlCalibrating Your Screen Display Cleaning Your Touch ScreenDisplay Language Program a Speed Dial Key Personal KeysView Speed Dial Key Programming Programming Features in Speed Dial Keys Delete a Speed Dial KeyMaking and Answering Calls Making CallsDial by Number Dial by NameCalling and Called Party Display Dial by Phone Book EntryDial by Call Logs Entry RedialAnswering Calls Answer a CallAuto Answer Answer a Call WaitingCall Forward Call HandlingHold Enable/Disable Call Forward Call TransferProgram Call Forward Transfer a Call to an Unconnected Third PartyConference Call Three-Way Transfer a Call to a Third Party Already on HoldAdd a Third Party to a Call in Progress Add a Party On Hold to a Call in ProgressEnable/Disable your Advisory Message Messages AdvisoryMessaging Voice Mail Leave a Conference CallAccess your Voice Mail Messages Using Advanced Features Enable/Disable Do Not DisturbDo Not Disturb Call LogsSwitch between Handset and Handsfree Call ForkingHandset, Handsfree and Headset Modes Delete a Call Log EntrySwitch between Handset and Headset Switch between Headset and HandsfreeMuting a Call Phone BookCall a Phone Book Entry Modify a Phone Book EntryDelete a Phone Book Entry Shared Lines and Keys Shared Line Programming RequirementsTime and Date Enable/Disable RSS FeedRSS Web Feed Change the Time and Date SubmitAdministrator Tools SIP Administrator Phone PasswordsChange Phone Passwords Configure/Modify a SIP User accountEnable/Disable Protocols Device ParametersProtocols View a User NameViewing/Modifying the Network Settings Srtp Call Encryption IndicatorModifying Network Settings View the IP and MAC AddressesUpgrading the Firmware Upgrade the Phone’s FirmwareView the Firmware Version Using SIP Enhanced Mode Automating Firmware UpgradesAdjust Daylight Savings Configuration FilesConfiguring Voice Mail Voice MailGlobal RSS Feed Media ConfigurationMain Program and Boot Program Configuration Options Specifications Glossary
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