Mitel 5055 manual Call Transfer, Transferring a Call to an Unconnected Third Party

Page 26

5055 SIP Phone User Guide (Rev. A)

3.For each type of Call Forward (Always, No Answer, Busy), change its status (On or Off) using the drop down menu beside its name.

4.Click the Apply button at the bottom of the web page. A confirmation screen is displayed.

5.Click the OK button. Your SIP Phone is updated.

Using the SIP Phone Menu Interface

1. Press the Menu key.

2.Press the >> softkey until “FEATURE CONFIG?” appears, and press the OK softkey.

3.“1.CALL FORWARDING?” is displayed. Press the OK softkey.

4.The display shows the status of Call Forward Always at the top right (“*ON* or *OFF*). Press the TurnOn softkey to activate call Forward Always, or the TurnOff softkey to deactivate it.

5.Press the Next softkey.

6.The display shows the status of Call Forward No Answer at the top right (“*ON* or *OFF*). Press the TurnOn softkey to activate Call Forward No Answer, or the TurnOff softkey to deactivate it.

7.Press the Next softkey.

8.The display shows the status of Call Forward Busy at the top right (“*ON* or *OFF*). Press the TurnOn softkey to activate Call Forward Busy, or the TurnOff softkey to deactivate it.

9.Press the Exit softkey, then the Menu key to return to the default display.

Call Transfer

You can transfer an active call to another party. To do so, at least one line must be free on the SIP Phone.

Note: The 5055 SIP phone supports 4 lines. If all lines are busy on your phone, none of your callers will be able to transfer their call away from you to another phone. You must first free up one of the lines to allow callers to transfer a call away from your phone.

Transferring a Call to an Unconnected Third Party

1. While on a call, press the Trans/Conf key. The call is put on hold.

2.Press a free Line key, a Speed dial key or redial.

3.Call the party to whom you want to transfer the call.

•If you want to talk to this person, wait until the connection is established then press the Trans softkey to transfer the held call (attended call transfer).

•If you don’t need to talk to this person, press the Trans softkey immediately, and then hang up. The held call will be transferred to the call in progress, even if it has not yet been picked up (blind or unattended call transfer).

•If you want to cancel the transfer, press the Cancel softkey. You are returned to the held call.

- 20 -

Page 25 Page 27
Image 26
Page 25 Page 27
Contents Page For Firmware 2.0 Revision E Table of Contents Appendix a SIP Phone Interface Appendix C Configuration Files IiiSIP Phone User Guide Rev. a Document Conventions WelcomeAbout This User Guide Elements of the SIP Phone š Message Waiting/Ringing Indicator Lamp5055 SIP Phone ™ Display Screen Arrow Keys ž Fixed Feature Keysœ Fixed Function Keys Ÿ KeypadAccessing the SIP Phone’s Features Features of the SIP PhoneAdministrative Mode Entering Numbers and Letters Using the SIP Phone KeypadHeadsets Accessories for the SIP PhonePasswords Important NotesDon’t Cradle the Handset Tips for Your Comfort and SafetyAdjust the Phone for Easiest Viewing Protect your HearingSIP Phone Menu Interface Accessing the SIP Phone FeaturesWeb Configuration Tool Accessing the Web Configuration Tool Web Configuration Tool Login ScreenRefreshing Web Configuration Tool Pages Web Configuration Tool HomeLogging User ProfilesLogging In and Out Logging Out Registering on the SIP Phone Activating a ProfileTemporary Registration Basic Authentication Digest Authentication Making and Answering CallsMaking Calls Dialing by NumberDialing by Name Dialing by SIP URLSwitching Between Handset and Headset Modes Switching between Handset, Headset and Handsfree ModesSwitching Between Handset and Handsfree Modes Answering CallsSetting up an Advisory Message Using the SIP Phone FeaturesSwitching Between Headset and Handsfree Modes Advisory MessagesUsing the Web Configuration Tool Setting Up Call ForwardUsing the SIP Phone Interface Call ForwardUsing the SIP Phone Menu Interface Enabling/Disabling Call ForwardCall Transfer Transferring a Call to an Unconnected Third PartyTransferring a Call to a Third Party Already on Hold Call WaitingCalling List Logs Viewing the Calling List LogsConference Call 3-Way Display ContrastDo Not Disturb Using the Phone Menu InterfaceDisplay Name Activating/Deactivating Do Not DisturbHold PasswordChanging On Hold Settings Muting a CallVerifying a Personal Key’s Program Changing Your PasswordPersonal Keys Deleting a Personal Key’s Program Using the SIP PhonePhone Book Creating/Modifying a Phone BookRinger Pitch and Volume RedialProgramming a Speed Dial Key Speaker Volume Handset, Headset and HandsfreeSpeed Dial Time and Date Making Calls Using Speed DialAdjusting your Time Zone Editing a Speed Dial KeyWith the SIP Phone Menu Interface With the Web Configuration ToolChanging the Time and Date Web Dialing Changing Passwords Using the SIP Phone Menu InterfaceCreating a User Profile Setting Up User ProfilesViewing a Profile’s User Name Modifying a User Profile Deleting a User ProfileCreating/Modifying a SIP Account Modifying the Network ConfigurationModifying Network Configurations Viewing the IP and MAC AddressesPress the softkey until 4.NETWORK SETTINGS? is displayed Viewing the Firmware Version Upgrading the firmware using the web-page InterfaceUpgrading the Firmware of the SIP Phone Configuration Files Additional SettingsUpgrading the firmware using the SIP Phone Menu Interface Generic Configuration File SIPGeneric.cfg Specific Configuration File SXXXXXXXXXXXX.cfgMedia Configuration Hot LineResetting to Factory Defaults Main Menu Sub-Menu SIP Phone Menu Interface SettingsSIP Phone Menu Interface Appendix a SIP Phone Interface Menu + Keypad Commands Menu Key CommandsMenu + Line Key Commands Menu + Line Key CommandsAccessing the Web Configuration Tool HomeUser Configuration BasicOff Feature ConfigurationSetting Name Values bold = default Web Configuration Tool Feature Configuration Operator@example.com Date/Time FeaturesHot Line Configuration Phone Book Dial by URLKey Programming Off/On SIP ConfigurationRing Tone Web Configuration Tool SIP Configuration Emergency Symmetric Symmetric is recommended Additional Servers192.168.0.1 BlankNetwork Configuration FirewallWeb Configuration Page Network Configuration Example.com 255.255.255.0Advanced Time ZonesMajor Time Zones Diff. from GMT Dialing Plan Time Zone Diff. from GMTDialing Plan Strings are optionally manipulated, then sent Optionally, enter prefix digits here Example Dial Plan Rules Ethernet AutoProtocols HttpUsers & Passwords Media Configuration Web Configuration Tool Registration Setting Name RegistrationConfiguration Upload/Download Upgrade Web Configuration Tool Firmware UpgradeAppendix C Configuration Files Example of a Generic Configuration File# Vlan ID # e911 port number emergport= Dtmftype= #admin password Adminpasswd=be6ad8761fe4eb9bb85934a2d21686bb Example of a Specific Configuration File #pppoe0 = disable, 1 = enable pppoeenable= SIP Phone User Guide Rev. a # sip proxy port proxyport= #dtmf payload96-127 dtmfpayload= #admin password Adminpasswd=be6ad8761fe4eb9bb85934a2d21686bb #http protocol enable #phone book index0-4 pbIndex= Enabling Multiple User Profiles Select SIP Configuration. Set Bypass Firewall NAT On Appendix D Working with FirewallsCustomer Interaction ConvenienceCost Savings How do I access the User Profiles? Where do I go to find latest versions of the 5055 firmware?Where can I find the latest 5055 SIP Phone documentation? Why does my phone show *NO REG*? How do I find out the IP address of my 5055 SIP Phone?Time and date on my phone is not correct? Glossary Term Definition

5055 specifications

The Mitel 5055 is a robust and versatile communication device tailored for the needs of modern businesses. Featuring a sleek design and user-friendly interface, the Mitel 5055 is built to enhance productivity and streamline communication within an organization.

One of the standout features of the Mitel 5055 is its advanced VoIP (Voice over Internet Protocol) technology, which allows users to make phone calls over the internet, reducing costs and improving call quality. This technology is essential for companies looking to optimize their communication infrastructure. Additionally, the device supports various codecs, ensuring compatibility with different networks and environments, thus providing flexibility for users.

The Mitel 5055 is equipped with a large backlit display, enhancing visibility and usability in various lighting conditions. This feature is particularly beneficial for busy professionals who rely on quick access to information. Furthermore, it has programmable keys and a designed layout that allows customization according to user preferences. This level of personalization enables users to streamline their daily tasks efficiently.

Another key characteristic of the Mitel 5055 is its integrated conference calling feature, making it ideal for team collaboration. With this capability, multiple users can join a single call, promoting effective communication regardless of their physical locations. It also supports call transfer, voicemail, and call waiting features, ensuring that users never miss an important call.

The device is compatible with a range of Mitel communication platforms, offering seamless integration into existing systems. Whether your organization is using Mitel's cloud services or on-premises solutions, the 5055 is designed to fit in. The support for SIP (Session Initiation Protocol) further enhances its interoperability with various telephony systems, making it a practical choice for diverse business environments.

Security is another crucial aspect of the Mitel 5055, as it features encrypted communication to protect sensitive information during calls. This focus on security is essential for businesses handling confidential data and ensures compliance with various regulatory standards.

In summary, the Mitel 5055 delivers a comprehensive set of features, utilizing cutting-edge technologies to meet the evolving needs of communications in the modern workplace. Its combination of user-friendly design, advanced VoIP technology, and strong security protocols make it an excellent choice for businesses looking to improve their communication systems.
Top Page Image Contents