Mitel 5055 Call Waiting, Calling List Logs, Transferring a Call to a Third Party Already on Hold

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5055 SIP Phone Features

Transferring a Call to a Third Party Already on Hold

1. While on a call, press the Trans/Conf key. The call is put on hold.

2.Press the Line key of the call on hold to which you want to transfer the call, and press the Trans softkey. You can then hang up.

Call Waiting

You can have up to four active calls on your SIP Phone. Any new call goes to the next free line; if all lines are busy, the caller gets a busy signal.

When a new call comes in, you hear a call waiting tone, the name of the new caller is displayed, and the next available Line key light flashes green.

To answer the incoming call while already connected to another call, press the Line key of the incoming call. The current call will be put on hold, and you are connected to the new caller (see Putting a Call on Hold on page 24 for information on dealing with calls on Hold).

Calling List Logs

The Calling Lists Logs keeps a record of your answered, missed and outgoing calls. It records the five most recent calls for each of the three types of calls. For example, the five most recent incoming calls are logged while the five most recent missed calls are logged. The most recent call appears at the top of the each log.

The call information recorded includes the party’s number, name or URL address, the call duration, and the time and date of each call.

When you have missed incoming calls, the number of calls missed replaces the date on the SIP Phone display.

Note: The calling lists log information is stored directly in the SIP Phone. Your user profile must be logged in and active to use your Calling List Logs.

Viewing the Calling List Logs

To view information on an incoming, missed, or outgoing Calling List entry:

1.Press the Calling Lists key (you can also get to the Calling List by pressing the Menu key, then the >> softkey until you reach “CALLING LISTS?”, then the OK softkey).

2. Scroll using the and softkeys to the desired log (Missed Calls, Answered Calls or Outgoing Calls), and press the OK softkey.

3.The display shows how many calls are in that log. Use the and keys to view the calls in the log.

4.For each call, you can:

View the information about that call (press the Detail softkey, then the Done softkey to return).

Delete the call from the Calling List (press the Delete softkey and follow the prompts).

Dial the caller’s address (press the Dial softkey. This exits the call log, and the SIP Phone returns to the default display at the end of the call).

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Contents Page For Firmware 2.0 Revision E Table of Contents Appendix a SIP Phone Interface Iii Appendix C Configuration FilesSIP Phone User Guide Rev. a Welcome About This User GuideDocument Conventions ™ Display Screen š Message Waiting/Ringing Indicator Lamp5055 SIP Phone Elements of the SIP PhoneŸ Keypad ž Fixed Feature Keysœ Fixed Function Keys  Arrow KeysEntering Numbers and Letters Using the SIP Phone Keypad Features of the SIP PhoneAdministrative Mode Accessing the SIP Phone’s FeaturesImportant Notes Accessories for the SIP PhonePasswords HeadsetsProtect your Hearing Tips for Your Comfort and SafetyAdjust the Phone for Easiest Viewing Don’t Cradle the HandsetAccessing the SIP Phone Features Web Configuration ToolSIP Phone Menu Interface Web Configuration Tool Login Screen Accessing the Web Configuration ToolWeb Configuration Tool Home Refreshing Web Configuration Tool PagesUser Profiles Logging In and OutLogging Logging Out Activating a Profile Temporary RegistrationRegistering on the SIP Phone Making and Answering Calls Basic Authentication Digest AuthenticationDialing by Number Making CallsDialing by SIP URL Dialing by NameAnswering Calls Switching between Handset, Headset and Handsfree ModesSwitching Between Handset and Handsfree Modes Switching Between Handset and Headset ModesAdvisory Messages Using the SIP Phone FeaturesSwitching Between Headset and Handsfree Modes Setting up an Advisory MessageCall Forward Setting Up Call ForwardUsing the SIP Phone Interface Using the Web Configuration ToolEnabling/Disabling Call Forward Using the SIP Phone Menu InterfaceTransferring a Call to an Unconnected Third Party Call TransferViewing the Calling List Logs Call WaitingCalling List Logs Transferring a Call to a Third Party Already on HoldDisplay Contrast Conference Call 3-WayActivating/Deactivating Do Not Disturb Using the Phone Menu InterfaceDisplay Name Do Not DisturbMuting a Call PasswordChanging On Hold Settings HoldChanging Your Password Personal KeysVerifying a Personal Key’s Program Creating/Modifying a Phone Book Using the SIP PhonePhone Book Deleting a Personal Key’s ProgramRedial Ringer Pitch and VolumeSpeaker Volume Handset, Headset and Handsfree Speed DialProgramming a Speed Dial Key Editing a Speed Dial Key Making Calls Using Speed DialAdjusting your Time Zone Time and DateWith the Web Configuration Tool Changing the Time and DateWith the SIP Phone Menu Interface Web Dialing Using the SIP Phone Menu Interface Changing PasswordsSetting Up User Profiles Viewing a Profile’s User NameCreating a User Profile Deleting a User Profile Modifying a User ProfileViewing the IP and MAC Addresses Modifying the Network ConfigurationModifying Network Configurations Creating/Modifying a SIP AccountPress the softkey until 4.NETWORK SETTINGS? is displayed Upgrading the firmware using the web-page Interface Upgrading the Firmware of the SIP PhoneViewing the Firmware Version Additional Settings Upgrading the firmware using the SIP Phone Menu InterfaceConfiguration Files Specific Configuration File SXXXXXXXXXXXX.cfg Generic Configuration File SIPGeneric.cfgHot Line Media ConfigurationResetting to Factory Defaults SIP Phone Menu Interface Settings SIP Phone Menu InterfaceMain Menu Sub-Menu Appendix a SIP Phone Interface Menu + Line Key Commands Menu Key CommandsMenu + Line Key Commands Menu + Keypad CommandsHome Accessing the Web Configuration ToolBasic User ConfigurationFeature Configuration Setting Name Values bold = defaultOff Web Configuration Tool Feature Configuration Features Hot Line ConfigurationOperator@example.com Date/Time Dial by URL Phone BookKey Programming SIP Configuration Ring ToneOff/On Web Configuration Tool SIP Configuration Blank Symmetric Symmetric is recommended Additional Servers192.168.0.1 EmergencyFirewall Network ConfigurationWeb Configuration Page Network Configuration 255.255.255.0 Example.comTime Zones Major Time Zones Diff. from GMTAdvanced Time Zone Diff. from GMT Dialing PlanDialing Plan Strings are optionally manipulated, then sent Optionally, enter prefix digits here Example Dial Plan Rules Auto EthernetHttp ProtocolsUsers & Passwords Media Configuration Registration Web Configuration Tool Registration Setting NameConfiguration Upload/Download Web Configuration Tool Firmware Upgrade UpgradeExample of a Generic Configuration File Appendix C Configuration Files# Vlan ID # e911 port number emergport= Dtmftype= #admin password Adminpasswd=be6ad8761fe4eb9bb85934a2d21686bb Example of a Specific Configuration File #pppoe0 = disable, 1 = enable pppoeenable= SIP Phone User Guide Rev. a # sip proxy port proxyport= #dtmf payload96-127 dtmfpayload= #admin password Adminpasswd=be6ad8761fe4eb9bb85934a2d21686bb #http protocol enable #phone book index0-4 pbIndex= Enabling Multiple User Profiles Appendix D Working with Firewalls Select SIP Configuration. Set Bypass Firewall NAT OnConvenience Cost SavingsCustomer Interaction Where do I go to find latest versions of the 5055 firmware? How do I access the User Profiles?Where can I find the latest 5055 SIP Phone documentation? How do I find out the IP address of my 5055 SIP Phone? Why does my phone show *NO REG*?Time and date on my phone is not correct? Term Definition Glossary

5055 specifications

The Mitel 5055 is a robust and versatile communication device tailored for the needs of modern businesses. Featuring a sleek design and user-friendly interface, the Mitel 5055 is built to enhance productivity and streamline communication within an organization.

One of the standout features of the Mitel 5055 is its advanced VoIP (Voice over Internet Protocol) technology, which allows users to make phone calls over the internet, reducing costs and improving call quality. This technology is essential for companies looking to optimize their communication infrastructure. Additionally, the device supports various codecs, ensuring compatibility with different networks and environments, thus providing flexibility for users.

The Mitel 5055 is equipped with a large backlit display, enhancing visibility and usability in various lighting conditions. This feature is particularly beneficial for busy professionals who rely on quick access to information. Furthermore, it has programmable keys and a designed layout that allows customization according to user preferences. This level of personalization enables users to streamline their daily tasks efficiently.

Another key characteristic of the Mitel 5055 is its integrated conference calling feature, making it ideal for team collaboration. With this capability, multiple users can join a single call, promoting effective communication regardless of their physical locations. It also supports call transfer, voicemail, and call waiting features, ensuring that users never miss an important call.

The device is compatible with a range of Mitel communication platforms, offering seamless integration into existing systems. Whether your organization is using Mitel's cloud services or on-premises solutions, the 5055 is designed to fit in. The support for SIP (Session Initiation Protocol) further enhances its interoperability with various telephony systems, making it a practical choice for diverse business environments.

Security is another crucial aspect of the Mitel 5055, as it features encrypted communication to protect sensitive information during calls. This focus on security is essential for businesses handling confidential data and ensures compliance with various regulatory standards.

In summary, the Mitel 5055 delivers a comprehensive set of features, utilizing cutting-edge technologies to meet the evolving needs of communications in the modern workplace. Its combination of user-friendly design, advanced VoIP technology, and strong security protocols make it an excellent choice for businesses looking to improve their communication systems.