Mitel Understanding Call History and Tagging on Your IP Phone
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5312/5324 IP Phones User Guide

Tag Call

Tag Call allows you to signal that you are the victim of a threatening or malicious call. Using the tag, your system administrator or telephone company can identify the source of the call and provide this information to appropriate personnel or authorities. CAUTION: Tagging a non–malicious call may result in fines or other penalties.

To tag a malicious call:

•Press the Tag Call feature key while the call is in progress. See "Feature Keys" elsewhere in this guide for information on programming a Tag Call feature key to your phone. –OR–

•Press (TRANS/CONF) and dial the appropriate feature access code.

If the call was successfully tagged "Thank You" is shown on the display; otherwise, "Not Allowed" is displayed. Note: Tag Call can be used on active two–party calls only. Calls on hold and conference calls cannot be tagged.

Call History

Call History keeps track of the names (if available) and telephone numbers of missed calls, answered incoming external calls, and outgoing external calls. Once enabled on your phone by your system administrator, it functions automatically.

To display the call history and view call detail:

1.Press the Call History feature key. The total number of missed calls is displayed in brackets (), the number of new missed calls is indicated with a *.

2.To browse through the list of missed calls, press * or the Yes softkey, followed by the (UP) and (DOWN) keys to scroll through the list.

3.To view answered or outgoing calls, press # or the No softkey (once for Answered, twice for Outgoing), followed by the (UP) and (DOWN) keys to scroll through the list.

4.To view the number of the call, press the # or Options softkey. When the Options screen is displayed, press the * or Details softkey to display the number. Press the # or Next softkey to display the call time and date.

To return a call:

1.Display the call you want to return.

2.Do one of the following:

•If the call is internal, and the caller name is known, press * or the Call softkey. For unknown numbers, the Call option is not displayed.

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Contents Page Page Trademarks Page Tips for Your Comfort and Safety Call Handling Using the Line Interface Module 5324 IP Phone only Page About Your Phone IP Phone Feature Elements of Your PhoneFunction Ring/Message Indicators Using Your IP Phone with Mitel Unified Communicator ExpressWhen indicator is It means that Selecting Menu OptionsFor Users on Resilient 3300 ICP Systems Line Interface ModuleTips for Your Comfort and Safety Adjust the viewing angleDont cradle the handset Protect your hearingHandset Receiver Volume Control Speaker Volume ControlCustomizing Your 5312/5324 IP Phone Ringer ControlFeature Keys Making and Answering Calls Language ChangeMake a Call Answer a CallEmergency Calls When Emergency Call Routing not Programmed Emergency CallsEmergency Calls When Emergency Call Routing Programmed Auto-AnswerPhonebook Redial Redial Saved NumberSpeed Call Keys Speed Call Personal Handsfree Operation Group Listen Call Handling HoldMute Transfer ConferenceConference Split Add Held 5324 IP Phone onlySwap Call Forward5312/5324 IP Phones User Guide Call Forward Remote I am Here Call Forward End Chaining Call Forward Forced 5324 IP Phone onlyCall Forward Override Messaging Advisory Messaging Callback5312/5324 IP Phones User Guide Using Other Features Messaging Cancel CallbackMessaging Cancel All Callbacks Account CodesAttendant Call Hold Remote Retrieve Call ParkCall Pickup CamponDo Not Disturb OverridePaging Direct Paging Handsfree Answerback Enabled Direct PagingPhone state before Page arrives To answer the DirectDirect Paging Handsfree Answerback Disabled To answer the Direct Page indicated by single burst of toneDirect Voice Call Timed Reminder 5324 IP Phone onlyHeadset Operation Music Group Paging / Meet Me AnswerPhone Lock User PIN 5324 IP Phone only Trunk Flash Record a CallHot Desking Hot Desk Remote Logout Tag Call Call HistoryNight Answer Release Mobile ExtensionUsing Your 5324 IP Phone with the 5310 IP Conference Unit Using the 5310 Conference Unit with a MouseAdjust the Conference Unit Volume Turn the Conference Unit On and OffUsing the 5310 Conference Unit without a Mouse Place the Conference Unit in Presentation modeMute the Conference Unit Exit the ConferenceUsing the Line Interface Module 5324 IP Phone only Line Interface Module ModeMake a Call Answer a CallAnswer a Waiting Call on the Line Interface Module Line Press the Line Interface Module key Hold a CallEnd a Call Failover Mode Press the Line Interface Module key5312/5324 IP Phones User Guide Feature Access Codes Feature Access Codes5312/5324 IP Phones User Guide 5312/5324 IP Phones User Guide
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