Lucent Technologies MDW 9031DCP manual Handset Problems, Procedures Troubleshooting

Procedures Troubleshooting 5

Handset Problems

Symptom	Possible Causes		Possible Solutions
After you press O,	There is no battery pack in the		Insert a battery pack in the handset.
display does not show	handset.
anything.	Battery pack is not inserted properly		Reinsert the battery pack in the
	in the handset.		handset.
	Battery pack is not charged.		Place the handset with its battery
			into the handset cradle until fully
			charged, or remove the handset
			battery pack, and place it in the
			battery charger’s spare battery
			compartment until fully charged. If
			you have a charged battery pack,
			use it while the other battery pack
			recharges.
	Battery pack is defective.		Call Customer Support for a
			replacement battery.*
After you press O,	Handset is out of range of its	•	Fully extend the handset antenna.
handset double beeps,	matching radio module.	•	Move the handset closer to the
RANGE flashes in the
			radio module.
display, and then
display goes blank.	Serial numbers for the handset and the		The handset and radio module must
	radio module do not match.		be a matched pair.
	Another electrical device or metal		Remove the electrical device that is
	walls are causing interference.		causing interference, or move the
			handset or the radio module to
			another location.
	Radio module is not powered.		Power the radio module.
After you press O,	Telephone line cord is not plugged		Power down the radio module or
dial tone is not heard.	into the radio module.		carrier(s). Wait 15 seconds. Plug the
			telephone line cord into the radio
			module, then repower the radio
			module or carrier(s).
	Communications system switch is not		Check the wiring for the switch and
	operating properly.		verify that the switch has power.
	Station wiring is incorrect.		Check your station wiring, referring
			to the table in “Radio
			Module/Switch Wiring” in Chapter
			2 and your switch manual’s station
			port wiring configuration.

*See “Customer Support” in the Copyright and Legal Notices at the beginning of this book

MDW 9031/9031DCP Wireless Pocket Phone Installation and Use 503-801-166 Issue 3 October 1999 107