5 Troubleshooting |
| Procedures |
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Range Problems
Symptom | Possible Causes | Possible solutions |
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Handset voice quality | A competing radio device (for | Place the handset in Wireless Test |
and range are not as | example, a wireless | Mode as described in Chapter 3. If |
good as they were | has been installed in the area. Both | the signal strength and voice quality |
earlier. | products are competing for the same | readings are low, look for a newly |
| air space and will conflict when both | installed radio device nearby. |
| are being used. | Remove it or move your handset’s |
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| matching radio module at least 6 feet |
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| (1.8 m) away from the potential |
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| interference. |
| Carriers (s) are out of synchronization | For a |
| (the OUT OF SYNC LED is lit). | 1 Power down. |
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| 2 Wait 15 seconds, then repower |
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| the carrier. |
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| For a |
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| 1 Verify that all expansion cables |
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| are fully inserted in the correct |
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| IN and OUT jacks. |
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| 2 Check CONTROL/ |
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| EXPANSION LEDs for correct |
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| color. (See “Understanding Your |
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| Model 117A4 Carrier” in |
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| Chapter 2.) |
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| 3 Ensure that each carrier has at |
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| least one radio module installed. |
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| If the control carrier is a Model |
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| 117A3, ensure that there is a |
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| radio module in Slot 6. |
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| 4 Power down all carriers, wait 15 |
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| seconds, repower the control |
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| carrier, then repower the |
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| expansion carriers in order, from |
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| left to right. |
| Antenna of the radio module is too | Reinstall the radio module or |
| close to the ceiling. | carrier(s) so that the top of the radio |
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| module antenna is 6 to 12 inches |
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| (15.2 to 30.5 cm) from the ceiling. |
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114 Issue 3 October 1999 | MDW 9031/9031DCP Wireless Pocket Phone Installation and Use |