Avaya 1416, 1408 manual Hotel functions, Introduction

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Chapter 15: Hotel functions

Introduction

You can use the hotel functions in small to medium-sized hotels and guest houses. Your system administrator can connect up to three DBM32 modules to the Avaya 1416 telephone for executing these functions.

Available functions include checking guests in and out, viewing guest charges, disabling direct inward dial to rooms, waking up guests, etc.

You can also hook up a printer to the telephone system for printing out charge reports and wake-up requests.

1408/1416 at Integral 5 - User Guide

May 2010 103

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Contents Issue 1 May 1408/1416 at Integral 5 User Guide May 1408/1416 at Integral 5 User Guide May 2010 1408/1416 at Integral 5 User Guide May Contents Introduction Conference bridge Customizing your telephone Auxiliary devices Introduction Overview of phone buttons and featuresIntroduction to the 1400 Series Digital Deskphones Avaya 1416 Telephone Overview of phone buttons and features Line key LEDs About LEDsFunction key LEDs Partner key LEDsAbout this manual Introduction 14 1408/1416 at Integral 5 User Guide May Calling an external call number Making callsIntroduction to making calls Calling an internal call numberCalling a person from the call log Calling with a destination keyPress the Phone book / Contacts button Calling using the speakerphoneCalling a person from the phone book entry Calling partnersRedialing Requesting automatic callbackJoining another call cut-in Requesting automatic redialingMaking an announcement Presenting yourself with specified call numbersSelect Answer announcement Making an individual announcementReplying to an announcement Calling anonymousSelect Anonymous call Answering a call ringing at another phone pick-up Handling callsIntroduction to handling calls Answering a callSelect Forward call Answering a call for a partnerForwarding calls to forwarding stations Putting a call on holdSelect Return to … Switching between two calls brokeringMuting a call Referring back during a call consultation callAnswering an additional call second call Transferring a callSelect Call diversion Call diversionIntroduction call diversion Diverting calls for your telephoneSelect Divert from Diverting calls to your telephoneSelect Divert for Diverting calls for another telephoneSignaling calls on two telephones twinning Select Bundle 1 2, 3, … Diverting bundlesCall diversion 32 1408/1416 at Integral 5 User Guide May Expanding conference with another participant Three-party conference callIntroduction to three-party conference calls Making a conference callEnding the conference call Connecting conference participants with each otherIntroduction conference bridge Conference bridgeDialing into conference bridge Managing conference bridge calls Select End lecture modeSelect Clear connection Select Conference bridge Reserving conference bridge one-time appointmentSelect My conference Reserving conference bridge recurring appointment Select Conference bridge Select My conference Reserving a conference bridge for othersChecking and deleting reservations Select Conference for othersConference bridge 40 1408/1416 at Integral 5 User Guide May Managing the call log Symbols in the call logCall log Removing entries from the call log Viewing the call logDeleting call log entries automatically Select Applications Adding an entry from the call log to the phone bookSelect deleted after … Select Call list Adding additional entries in the call logIntroduction to the phone book Managing the phone bookCreating a new entry in the phone book Editing an entry in the phone book Deleting an entry Page Writing and sending own text messages MessagesIntroduction messages Viewing and deleting received text messagesSending a text message for an internal caller Sending a standard textSelect Message to caller Messages 52 1408/1416 at Integral 5 User Guide May Dialing into your system Introduction MMACalling using your system Dialing into your system using callbackPlacing a call Starting a conference call Referring backEnding a call Modifying the twinning/call diversion number Calling code dialing destinationsDeactivating call diversion / twinning Calling code dialing destinations Page Viewing the charge display Using the Avaya MenuCall charges Introduction to call chargesDeleting call charges Viewing charges for lines / subscribersLocking the telephone Locking the telephoneTelephone lock Changing the PINSelect Phone locked Managing appointmentsUnlocking the telephone Appointments remindersEntering a one-time appointment Entering an appointment for todayAcknowledging an appointment Entering a recurring appointmentSelect Appointment for other Setting appointments for othersDeleting an appointment Select AppointmentsPage Changing the acoustic signaling Setting parameters for your telephoneCustomizing your telephone Applying ring tone melodies Setting the ringing tone melodySelect MSN call type off Setting the contrastSelect Acoustics/Contrast Adjusting the setting for handsfree operation Setting the languageSelect Handsfree Deactivating ringing tone temporarily Do not disturb Activating night serviceSelect Do not disturb Activating automatic handsfree after dialing Select Night serviceSelect Night service 1 or 2, 3, autom. Night service Select Dial settingsSeizing exchange line automatically Seizing external line automatically when going off-hookSelect LN on dialing off Select Line / off-hook off Setting the number of redialsSelect Number of redials Select Remote no. disp Setting redial intervalSetting the number send to external subscribers Select Redial every … sSelect Handsfree AB Accepting calls automatically Handsfree answer backDeactivating second call Turning direct dialing on or offSelect Direct dial on Select Second call on Assigning code numbersSelect VIP call on Deactivating VIP call signaling pagerExtending call display Select Call display A-B offSelect General call on Removing telephone from hunt groupsRemoving telephone from general call Select Hunt group onSelect Remote headset off Activating remote headsetFunction, destination, line and partner keys Introduction function keysAssigning destinations to keys Assigning functions to keysSelect Function keys Select Destination key Assigning lines to keysDeleting key assignments Assigning partners to keysSelect Permission for … Conference bridge settingsSet up conference bridge Setup reservation permissionsSetup standard access Changing access PINSelect PIN Select Standard PIN Changing standard PINSelect PIN 0000 Not active Introduction MMA settings Managed Mobility Access settingsAdding dial-in authorized numbers Changing dial-in authorized numbers Deleting dial-in authorized numbers Select Call filter Using call filterDeleting entries from the call filter Assigning operators for day service Settings for your telephone systemIntroduction Select Day service Assigning operators for night serviceSelect System functions Assigning call forwarding destinations Select Call forwarding Setting second call barringSelect Second call barring Setting customer password Setting date and timeSelect Date / time Select Customer pswd Showing traffic statisticsSelect Traffic statistics Button module DBM32 Auxiliary devicesUsing a headset Starting a call Switching on monitoringAuxiliary devices 102 1408/1416 at Integral 5 User Guide May Hotel functions Layout of the hotel functions on the DBM32 button module Checking out CheckingQuerying call charges Select Reset charge meterListening to messages Messaging to guest message at reception Setting direct dial to roomsPress the Disable guest-to-guest button Setting guest-to-guest connectionDetermining the charge limit Select Appointments for others Waking guestsHotel functions 110 1408/1416 at Integral 5 User Guide May Menu overview MenusMenus Menu item in basic menu Menus 114 1408/1416 at Integral 5 User Guide May Changing call diversion remotely Appendix a Remote featuresRemote features 116 1408/1416 at Integral 5 User Guide May Index Destination key Menu Signaling calls