Avaya manual 1408/1416 at Integral 5 User Guide May

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Notice

While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes.

Note

Using a cell, mobile, or GSM phone, or a two-way radio in close proximity to an Avaya IP telephone might cause interference.

Documentation disclaimer

Avaya shall not be responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. End User agree to indemnify and hold harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User.

Link disclaimer

Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation(s) provided by Avaya. Avaya is not responsible for the accuracy of any information, statement or content provided on these sites and does not necessarily endorse the products, services, or information described or offered within them. Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages.

Warranty

Avaya provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya’s standard warranty language, as well as information regarding support for this product, while under warranty, is available to Avaya customers and other parties through the Avaya Support Web site: http://www.avaya.com/support. Please note that if you acquired the product from an authorized Avaya reseller outside of the United States and Canada, the warranty is provided to you by said Avaya reseller and not by Avaya.

Licenses

THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE, HTTP://SUPPORT.AVAYA.COM/LICENSEINFO/ ARE APPLICABLE TO ANYONE WHO DOWNLOADS, USES AND/OR INSTALLS AVAYA SOFTWARE, PURCHASED FROM AVAYA INC., ANY AVAYA AFFILIATE, OR AN AUTHORIZED AVAYA RESELLER (AS APPLICABLE) UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER. UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING, AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER, AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING, DOWNLOADING OR USING THE SOFTWARE (HEREINAFTER REFERRED TO INTERCHANGEABLY AS “YOU” AND “END USER”), AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC. OR THE APPLICABLE AVAYA AFFILIATE (“AVAYA”).

Avaya grants End User a license within the scope of the license types described below. The applicable number of licenses and units of capacity for which the license is granted will be one (1), unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User. “Designated Processor” means a single stand-alone computing device. “Server”

means a Designated Processor that hosts a software application to be accessed by multiple users. “Software” means the computer programs in object code, originally licensed by Avaya and ultimately utilized by End User, whether as stand-alone products or pre-installed on Hardware. “Hardware” means the standard hardware originally sold by Avaya and ultimately utilized by End User.

License types

Designated System(s) License (DS). End User may install and use each copy of the Software on only one Designated Processor, unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User. Avaya may require the Designated Processor(s) to be identified by type, serial number, feature key, location or other specific designation, or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose.

Shrinkwrap License (SR). With respect to Software that contains elements provided by third party suppliers, End User may install and use the Software in accordance with the terms and conditions of the applicable license agreements, such as “shrinkwrap” or “clickwrap” license accompanying or applicable to the Software (“Shrinkwrap License”). The text of the Shrinkwrap License will be available from Avaya upon End User’s request (see “Third-party Components” for more information).

Copyright

Except where expressly stated otherwise, no use should be made of materials on this site, the Documentation(s) and Product(s) provided by Avaya. All content on this site, the documentation(s) and the product(s) provided by Avaya including the selection, arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute in any way any content, in whole or in part, including any code and software. Unauthorized reproduction, transmission, dissemination, storage, and or use without the express written consent of Avaya can be a criminal, as well as a civil, offense under the applicable law.

Third-party components

Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements (“Third Party Components”), which may contain terms that expand or limit rights to use certain portions of the Product (“Third Party Terms”). Information regarding distributed Linux OS source code (for those Products that have distributed the Linux OS source code), and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site: http://www.avaya.com/support/Copyright/.

Preventing toll fraud

“Toll fraud” is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf). Be aware that there can be a risk of toll fraud associated with your system and that, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services.

Avaya fraud intervention

If you suspect that you are being victimized by toll fraud and you need technical assistance or support, call Technical Service Center Toll Fraud Intervention Hotline at +1-800-643-2353 for the United States and Canada. For additional support telephone numbers, see the Avaya Support Web site: http://www.avaya.com/support/. Suspected security vulnerabilities with Avaya products should be reported to Avaya by sending mail to: securityalerts@avaya.com.

Trademarks

All other trademarks are the property of their respective owners.

2 1408/1416 at Integral 5 - User Guide

May 2010

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Contents Issue 1 May 1408/1416 at Integral 5 User Guide May 1408/1416 at Integral 5 User Guide May 2010 1408/1416 at Integral 5 User Guide May Contents Introduction Conference bridge Customizing your telephone Auxiliary devices Introduction to the 1400 Series Digital Deskphones Overview of phone buttons and featuresIntroduction Avaya 1416 Telephone Overview of phone buttons and features Partner key LEDs About LEDsFunction key LEDs Line key LEDsAbout this manual Introduction 14 1408/1416 at Integral 5 User Guide May Calling an internal call number Making callsIntroduction to making calls Calling an external call numberCalling with a destination key Calling a person from the call logCalling partners Calling using the speakerphoneCalling a person from the phone book entry Press the Phone book / Contacts buttonRequesting automatic callback RedialingRequesting automatic redialing Joining another call cut-inPresenting yourself with specified call numbers Making an announcementCalling anonymous Making an individual announcementReplying to an announcement Select Answer announcementSelect Anonymous call Answering a call Handling callsIntroduction to handling calls Answering a call ringing at another phone pick-upPutting a call on hold Answering a call for a partnerForwarding calls to forwarding stations Select Forward callReferring back during a call consultation call Switching between two calls brokeringMuting a call Select Return to …Transferring a call Answering an additional call second callDiverting calls for your telephone Call diversionIntroduction call diversion Select Call diversionDiverting calls to your telephone Select Divert fromDiverting calls for another telephone Select Divert forSignaling calls on two telephones twinning Diverting bundles Select Bundle 1 2, 3, …Call diversion 32 1408/1416 at Integral 5 User Guide May Making a conference call Three-party conference callIntroduction to three-party conference calls Expanding conference with another participantConnecting conference participants with each other Ending the conference callDialing into conference bridge Conference bridgeIntroduction conference bridge Select Clear connection Select End lecture modeManaging conference bridge calls Select My conference Reserving conference bridge one-time appointmentSelect Conference bridge Reserving conference bridge recurring appointment Select Conference for others Reserving a conference bridge for othersChecking and deleting reservations Select Conference bridge Select My conferenceConference bridge 40 1408/1416 at Integral 5 User Guide May Call log Symbols in the call logManaging the call log Deleting call log entries automatically Viewing the call logRemoving entries from the call log Select deleted after … Adding an entry from the call log to the phone bookSelect Applications Adding additional entries in the call log Select Call listCreating a new entry in the phone book Managing the phone bookIntroduction to the phone book Editing an entry in the phone book Deleting an entry Page Viewing and deleting received text messages MessagesIntroduction messages Writing and sending own text messagesSending a standard text Sending a text message for an internal callerSelect Message to caller Messages 52 1408/1416 at Integral 5 User Guide May Introduction MMA Dialing into your systemPlacing a call Dialing into your system using callbackCalling using your system Ending a call Referring backStarting a conference call Deactivating call diversion / twinning Calling code dialing destinationsModifying the twinning/call diversion number Calling code dialing destinations Page Introduction to call charges Using the Avaya MenuCall charges Viewing the charge displayViewing charges for lines / subscribers Deleting call chargesChanging the PIN Locking the telephoneTelephone lock Locking the telephoneAppointments reminders Managing appointmentsUnlocking the telephone Select Phone lockedEntering an appointment for today Entering a one-time appointmentEntering a recurring appointment Acknowledging an appointmentSelect Appointments Setting appointments for othersDeleting an appointment Select Appointment for otherPage Customizing your telephone Setting parameters for your telephoneChanging the acoustic signaling Setting the ringing tone melody Applying ring tone melodiesSelect Acoustics/Contrast Setting the contrastSelect MSN call type off Select Handsfree Setting the languageAdjusting the setting for handsfree operation Select Do not disturb Activating night serviceDeactivating ringing tone temporarily Do not disturb Select Dial settings Select Night serviceSelect Night service 1 or 2, 3, autom. Night service Activating automatic handsfree after dialingSelect LN on dialing off Seizing external line automatically when going off-hookSeizing exchange line automatically Select Number of redials Setting the number of redialsSelect Line / off-hook off Select Redial every … s Setting redial intervalSetting the number send to external subscribers Select Remote no. dispAccepting calls automatically Handsfree answer back Select Handsfree ABSelect Direct dial on Turning direct dialing on or offDeactivating second call Assigning code numbers Select Second call onSelect Call display A-B off Deactivating VIP call signaling pagerExtending call display Select VIP call onSelect Hunt group on Removing telephone from hunt groupsRemoving telephone from general call Select General call onIntroduction function keys Activating remote headsetFunction, destination, line and partner keys Select Remote headset offSelect Function keys Assigning functions to keysAssigning destinations to keys Assigning lines to keys Select Destination keyAssigning partners to keys Deleting key assignmentsSetup reservation permissions Conference bridge settingsSet up conference bridge Select Permission for …Select PIN Changing access PINSetup standard access Select PIN 0000 Not active Changing standard PINSelect Standard PIN Adding dial-in authorized numbers Managed Mobility Access settingsIntroduction MMA settings Changing dial-in authorized numbers Deleting dial-in authorized numbers Using call filter Select Call filterDeleting entries from the call filter Introduction Settings for your telephone systemAssigning operators for day service Select System functions Assigning operators for night serviceSelect Day service Assigning call forwarding destinations Select Second call barring Setting second call barringSelect Call forwarding Select Date / time Setting date and timeSetting customer password Select Traffic statistics Showing traffic statisticsSelect Customer pswd Auxiliary devices Button module DBM32Using a headset Switching on monitoring Starting a callAuxiliary devices 102 1408/1416 at Integral 5 User Guide May Hotel functions Layout of the hotel functions on the DBM32 button module Checking Checking outListening to messages Select Reset charge meterQuerying call charges Setting direct dial to rooms Messaging to guest message at receptionDetermining the charge limit Setting guest-to-guest connectionPress the Disable guest-to-guest button Waking guests Select Appointments for othersHotel functions 110 1408/1416 at Integral 5 User Guide May Menus Menu overviewMenus Menu item in basic menu Menus 114 1408/1416 at Integral 5 User Guide May Appendix a Remote features Changing call diversion remotelyRemote features 116 1408/1416 at Integral 5 User Guide May Index Destination key Menu Signaling calls
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