Avaya 1408, 1416 manual Transferring a call, Answering an additional call second call

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Handling calls

You can now talk to the first talking partner. The second partner is put on hold.

Transferring a call

1.Press the Hold button. Your first call is put on hold.

2.Dial the appropriate call number.

You do not need to wait until the call is accepted.

3.Press the Transfer button or hang up.

Answering an additional call (second call)

The feature Second call is activated on your telephone.

Use this procedure to answer an incoming call while on another call.

1.While on a call, select the number or name of the second call in the display.

2.Press the OK button.

You are connected to the second call and the first call is put on hold.

Note:

To end the first call instead, press the Drop button first.

26 1408/1416 at Integral 5 - User Guide

May 2010

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Contents Issue 1 May 1408/1416 at Integral 5 User Guide May 1408/1416 at Integral 5 User Guide May 2010 1408/1416 at Integral 5 User Guide May Contents Introduction Conference bridge Customizing your telephone Auxiliary devices Introduction to the 1400 Series Digital Deskphones Overview of phone buttons and featuresIntroduction Avaya 1416 Telephone Overview of phone buttons and features Partner key LEDs About LEDsFunction key LEDs Line key LEDsAbout this manual Introduction 14 1408/1416 at Integral 5 User Guide May Calling an internal call number Making callsIntroduction to making calls Calling an external call numberCalling with a destination key Calling a person from the call logCalling partners Calling using the speakerphoneCalling a person from the phone book entry Press the Phone book / Contacts buttonRequesting automatic callback RedialingRequesting automatic redialing Joining another call cut-inPresenting yourself with specified call numbers Making an announcementCalling anonymous Making an individual announcementReplying to an announcement Select Answer announcementSelect Anonymous call Answering a call Handling callsIntroduction to handling calls Answering a call ringing at another phone pick-upPutting a call on hold Answering a call for a partnerForwarding calls to forwarding stations Select Forward callReferring back during a call consultation call Switching between two calls brokeringMuting a call Select Return to …Transferring a call Answering an additional call second callDiverting calls for your telephone Call diversionIntroduction call diversion Select Call diversionDiverting calls to your telephone Select Divert fromDiverting calls for another telephone Select Divert forSignaling calls on two telephones twinning Diverting bundles Select Bundle 1 2, 3, …Call diversion 32 1408/1416 at Integral 5 User Guide May Making a conference call Three-party conference callIntroduction to three-party conference calls Expanding conference with another participantConnecting conference participants with each other Ending the conference callDialing into conference bridge Conference bridgeIntroduction conference bridge Select Clear connection Select End lecture modeManaging conference bridge calls Select My conference Reserving conference bridge one-time appointmentSelect Conference bridge Reserving conference bridge recurring appointment Select Conference for others Reserving a conference bridge for othersChecking and deleting reservations Select Conference bridge Select My conferenceConference bridge 40 1408/1416 at Integral 5 User Guide May Call log Symbols in the call logManaging the call log Deleting call log entries automatically Viewing the call logRemoving entries from the call log Select deleted after … Adding an entry from the call log to the phone bookSelect Applications Adding additional entries in the call log Select Call listCreating a new entry in the phone book Managing the phone bookIntroduction to the phone book Editing an entry in the phone book Deleting an entry Page Viewing and deleting received text messages MessagesIntroduction messages Writing and sending own text messagesSending a standard text Sending a text message for an internal callerSelect Message to caller Messages 52 1408/1416 at Integral 5 User Guide May Introduction MMA Dialing into your systemPlacing a call Dialing into your system using callbackCalling using your system Ending a call Referring backStarting a conference call Deactivating call diversion / twinning Calling code dialing destinationsModifying the twinning/call diversion number Calling code dialing destinations Page Introduction to call charges Using the Avaya MenuCall charges Viewing the charge displayViewing charges for lines / subscribers Deleting call chargesChanging the PIN Locking the telephoneTelephone lock Locking the telephoneAppointments reminders Managing appointmentsUnlocking the telephone Select Phone lockedEntering an appointment for today Entering a one-time appointmentEntering a recurring appointment Acknowledging an appointmentSelect Appointments Setting appointments for othersDeleting an appointment Select Appointment for otherPage Customizing your telephone Setting parameters for your telephoneChanging the acoustic signaling Setting the ringing tone melody Applying ring tone melodiesSelect Acoustics/Contrast Setting the contrastSelect MSN call type off Select Handsfree Setting the languageAdjusting the setting for handsfree operation Select Do not disturb Activating night serviceDeactivating ringing tone temporarily Do not disturb Select Dial settings Select Night serviceSelect Night service 1 or 2, 3, autom. Night service Activating automatic handsfree after dialingSelect LN on dialing off Seizing external line automatically when going off-hookSeizing exchange line automatically Select Number of redials Setting the number of redialsSelect Line / off-hook off Select Redial every … s Setting redial intervalSetting the number send to external subscribers Select Remote no. dispAccepting calls automatically Handsfree answer back Select Handsfree ABSelect Direct dial on Turning direct dialing on or offDeactivating second call Assigning code numbers Select Second call onSelect Call display A-B off Deactivating VIP call signaling pagerExtending call display Select VIP call onSelect Hunt group on Removing telephone from hunt groupsRemoving telephone from general call Select General call onIntroduction function keys Activating remote headsetFunction, destination, line and partner keys Select Remote headset offSelect Function keys Assigning functions to keysAssigning destinations to keys Assigning lines to keys Select Destination keyAssigning partners to keys Deleting key assignmentsSetup reservation permissions Conference bridge settingsSet up conference bridge Select Permission for …Select PIN Changing access PINSetup standard access Select PIN 0000 Not active Changing standard PINSelect Standard PIN Adding dial-in authorized numbers Managed Mobility Access settingsIntroduction MMA settings Changing dial-in authorized numbers Deleting dial-in authorized numbers Using call filter Select Call filterDeleting entries from the call filter Introduction Settings for your telephone systemAssigning operators for day service Select System functions Assigning operators for night serviceSelect Day service Assigning call forwarding destinations Select Second call barring Setting second call barringSelect Call forwarding Select Date / time Setting date and timeSetting customer password Select Traffic statistics Showing traffic statisticsSelect Customer pswd Auxiliary devices Button module DBM32Using a headset Switching on monitoring Starting a callAuxiliary devices 102 1408/1416 at Integral 5 User Guide May Hotel functions Layout of the hotel functions on the DBM32 button module Checking Checking outListening to messages Select Reset charge meterQuerying call charges Setting direct dial to rooms Messaging to guest message at receptionDetermining the charge limit Setting guest-to-guest connectionPress the Disable guest-to-guest button Waking guests Select Appointments for othersHotel functions 110 1408/1416 at Integral 5 User Guide May Menus Menu overviewMenus Menu item in basic menu Menus 114 1408/1416 at Integral 5 User Guide May Appendix a Remote features Changing call diversion remotelyRemote features 116 1408/1416 at Integral 5 User Guide May Index Destination key Menu Signaling calls