Avaya 1416 Muting a call, Referring back during a call consultation call, Select Return to …

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Muting a call

Press the Hold button, to take the call of hold, press Hold again.

Muting a call

1.Press the Mute button during a call so that the other person cannot hear you.

2.Press the Mute button again to unmute the call.

Referring back during a call (consultation call)

During a call:

1.Press the Hold button.

Your first talking partner is waiting and cannot hear what you say.

2.Enter the call number you wish to refer back to. Carry out refer-back call.

3.Press the Hold button again.

The refer-back call is ended and you can speak to the first talking partner again.

Switching between two calls (brokering)

You want to switch back to a first talking partner who has been put on hold.

1.Select Return to … .

2.Press the OK button.

1408/1416 at Integral 5 - User Guide

May 2010 25

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Contents Issue 1 May 1408/1416 at Integral 5 User Guide May 1408/1416 at Integral 5 User Guide May 2010 1408/1416 at Integral 5 User Guide May Contents Introduction Conference bridge Customizing your telephone Auxiliary devices Introduction Overview of phone buttons and featuresIntroduction to the 1400 Series Digital Deskphones Avaya 1416 Telephone Overview of phone buttons and features Function key LEDs About LEDsPartner key LEDs Line key LEDsAbout this manual Introduction 14 1408/1416 at Integral 5 User Guide May Introduction to making calls Making callsCalling an internal call number Calling an external call numberCalling a person from the call log Calling with a destination keyCalling a person from the phone book entry Calling using the speakerphoneCalling partners Press the Phone book / Contacts buttonRedialing Requesting automatic callbackJoining another call cut-in Requesting automatic redialingMaking an announcement Presenting yourself with specified call numbersReplying to an announcement Making an individual announcementCalling anonymous Select Answer announcementSelect Anonymous call Introduction to handling calls Handling callsAnswering a call Answering a call ringing at another phone pick-upForwarding calls to forwarding stations Answering a call for a partnerPutting a call on hold Select Forward callMuting a call Switching between two calls brokeringReferring back during a call consultation call Select Return to …Answering an additional call second call Transferring a callIntroduction call diversion Call diversionDiverting calls for your telephone Select Call diversionSelect Divert from Diverting calls to your telephoneSelect Divert for Diverting calls for another telephoneSignaling calls on two telephones twinning Select Bundle 1 2, 3, … Diverting bundlesCall diversion 32 1408/1416 at Integral 5 User Guide May Introduction to three-party conference calls Three-party conference callMaking a conference call Expanding conference with another participantEnding the conference call Connecting conference participants with each otherIntroduction conference bridge Conference bridgeDialing into conference bridge Managing conference bridge calls Select End lecture modeSelect Clear connection Select Conference bridge Reserving conference bridge one-time appointmentSelect My conference Reserving conference bridge recurring appointment Checking and deleting reservations Reserving a conference bridge for othersSelect Conference for others Select Conference bridge Select My conferenceConference bridge 40 1408/1416 at Integral 5 User Guide May Managing the call log Symbols in the call logCall log Removing entries from the call log Viewing the call logDeleting call log entries automatically Select Applications Adding an entry from the call log to the phone bookSelect deleted after … Select Call list Adding additional entries in the call logIntroduction to the phone book Managing the phone bookCreating a new entry in the phone book Editing an entry in the phone book Deleting an entry Page Introduction messages MessagesViewing and deleting received text messages Writing and sending own text messagesSending a text message for an internal caller Sending a standard textSelect Message to caller Messages 52 1408/1416 at Integral 5 User Guide May Dialing into your system Introduction MMACalling using your system Dialing into your system using callbackPlacing a call Starting a conference call Referring backEnding a call Modifying the twinning/call diversion number Calling code dialing destinationsDeactivating call diversion / twinning Calling code dialing destinations Page Call charges Using the Avaya MenuIntroduction to call charges Viewing the charge displayDeleting call charges Viewing charges for lines / subscribersTelephone lock Locking the telephoneChanging the PIN Locking the telephoneUnlocking the telephone Managing appointmentsAppointments reminders Select Phone lockedEntering a one-time appointment Entering an appointment for todayAcknowledging an appointment Entering a recurring appointmentDeleting an appointment Setting appointments for othersSelect Appointments Select Appointment for otherPage Changing the acoustic signaling Setting parameters for your telephoneCustomizing your telephone Applying ring tone melodies Setting the ringing tone melodySelect MSN call type off Setting the contrastSelect Acoustics/Contrast Adjusting the setting for handsfree operation Setting the languageSelect Handsfree Deactivating ringing tone temporarily Do not disturb Activating night serviceSelect Do not disturb Select Night service 1 or 2, 3, autom. Night service Select Night serviceSelect Dial settings Activating automatic handsfree after dialingSeizing exchange line automatically Seizing external line automatically when going off-hookSelect LN on dialing off Select Line / off-hook off Setting the number of redialsSelect Number of redials Setting the number send to external subscribers Setting redial intervalSelect Redial every … s Select Remote no. dispSelect Handsfree AB Accepting calls automatically Handsfree answer backDeactivating second call Turning direct dialing on or offSelect Direct dial on Select Second call on Assigning code numbersExtending call display Deactivating VIP call signaling pagerSelect Call display A-B off Select VIP call onRemoving telephone from general call Removing telephone from hunt groupsSelect Hunt group on Select General call onFunction, destination, line and partner keys Activating remote headsetIntroduction function keys Select Remote headset offAssigning destinations to keys Assigning functions to keysSelect Function keys Select Destination key Assigning lines to keysDeleting key assignments Assigning partners to keysSet up conference bridge Conference bridge settingsSetup reservation permissions Select Permission for …Setup standard access Changing access PINSelect PIN Select Standard PIN Changing standard PINSelect PIN 0000 Not active Introduction MMA settings Managed Mobility Access settingsAdding dial-in authorized numbers Changing dial-in authorized numbers Deleting dial-in authorized numbers Select Call filter Using call filterDeleting entries from the call filter Assigning operators for day service Settings for your telephone systemIntroduction Select Day service Assigning operators for night serviceSelect System functions Assigning call forwarding destinations Select Call forwarding Setting second call barringSelect Second call barring Setting customer password Setting date and timeSelect Date / time Select Customer pswd Showing traffic statisticsSelect Traffic statistics Button module DBM32 Auxiliary devicesUsing a headset Starting a call Switching on monitoringAuxiliary devices 102 1408/1416 at Integral 5 User Guide May Hotel functions Layout of the hotel functions on the DBM32 button module Checking out CheckingQuerying call charges Select Reset charge meterListening to messages Messaging to guest message at reception Setting direct dial to roomsPress the Disable guest-to-guest button Setting guest-to-guest connectionDetermining the charge limit Select Appointments for others Waking guestsHotel functions 110 1408/1416 at Integral 5 User Guide May Menu overview MenusMenus Menu item in basic menu Menus 114 1408/1416 at Integral 5 User Guide May Changing call diversion remotely Appendix a Remote featuresRemote features 116 1408/1416 at Integral 5 User Guide May Index Destination key Menu Signaling calls