D-Link DVC-1000 manual Troubleshooting, Cannot make a call using a phone number

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Troubleshooting

1. Cannot make a call using a phone number.

Check that you did not misdial the number. If the person you are calling is outside of your area code, you must dial a “1” before the area code and then the number.

The VideoPhone is not connected to the Internet.

The VideoPhone is not registered with the directory service. It may take the VideoPhone up to 10 minutes to register. Verify all network settings, including DNS.

Far side of the call is not registered with the directory ser- vice. If you are calling someone who has an endpoint besides a DVC-1000 VideoPhone, you will have to make direct IP calls to them. If the far side has a DVC-1000 VideoPhone and you cannot connect to them via the directory service, they are probably not registered.

2. Error Message displays on main screen.

VideoPhone could not register with a directory service. Sometimes it takes the VideoPhone up to ten minutes to register. Verify all network settings, including DNS. Check your network settings.

3. Cannot make direct IP calls.

VideoPhone is not connected to the Internet. See the Internet Connection section in this Troubleshooting Guide.

The person you are trying to call is unreachable. Ensure the IP address of the person you are trying to call is correct.

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Contents I2eyeTM Contents Introduction System Requirements Package ContentsConnections Features & BenefitsLED Location and Activity LEDsGetting Started Using the Remote ControlMuteAudio Remote Control LayoutUsing the On-Screen Keyboard Using the Setup Wizard Welcome ScreenPersonal Information Screen IP Address, Subnet mask, Gateway Using the Setup WizardObtain an IP Address automatically Default Network Address ScreenNetwork Speed Screen DNS Domain Naming System ScreenSystem Restart Using a Telephone with the DVC-1000Status Icons Using the DVC-1000Using the DVC-1000 Privacy Status IconsAnswering an Incoming VideoPhone call Placing a Manual Dial VideoPhone Call Using the Remote Speakerphone Mode Using the DVC Entering Phone NumbersEntering IP Addresses Dial Using the Configuration MenuSettings Main ScreenMain Screen Dial Using the Configuration MenuRemove Edit Close AddDisplay Connection Default ViewMain Screen View Full Screen ViewMain Screen Settings UpdateGeneral Personal Information Network Main Screen Settings General Turn on video privacy when answering callsAlways answer incoming calls Area Code Main Screen Settings Personal InformationMain Screen Settings Network AddressPublic IP Speed Main Screen Settings Network Address Obtain an IP Address automaticallyIP Address Subnet mask Gateway Primary DNS Secondary DNS Main Screen Settings Network DNSUse Private IP Address Specify public IP Public IP address Main Screen Settings Network Public IP AddressMain Screen Settings Network Network Speed Main Screen Settings Update Main Screen Privacy Audio PrivacyVideo Privacy Do not Disturb Upgrades Opening Ports on Your Routers and Gateways Opening Ports on Your Routers and Gateways Opening Ports on Your Routers and Gateways Broadband Modem and One PC Network With Multiple Public IP AddressesBroadband Modem, Multiple PCs and a Hub Broadband Modem, Multiple PCs and a RouterBroadband Modem Only Cannot make direct IP calls TroubleshootingCannot make a call using a phone number Error Message displays on main screenTroubleshooting Telephone doesn’t ring with an incoming callVideoPhone freezes-up while answering a call Poor video in a call No video in a callNo audio in call Video freezes during a callExcessive delay during a conversation Audio stops during a callAudio has a echo VideoPhone reports packet loss Error Displays on main screenPublic IP button is not enabled VideoPhone cannot obtain IP Address automaticallyIncorrect Network Speeds Video is not being displayed on television VideoPhone does not boot upWhat is D-Link´s i2eye? Frequently Asked QuestionsHow large will the image be? Frequently Asked QuestionWhat devices can I connect to with the DVC-1000? Glossary of Terms Glossary of Terms Between network devices over a network Audio Technical SpecificationsNetwork Requirements Technical SpecificationsTechnical Support Contacting Technical SupportWarranty and Registration Statutory 02/28/2003