D-Link DVC-1000 manual Video freezes during a call, No audio in call

Page 42

Troubleshooting (continued)

11. Video freezes during a call.

Far side muted their video. If the far side mutes their video you will not be able to see him or her.

Network is congested. Give the VideoPhone a couple of minutes to try to recover, or disconnect the call and try again at a later time.

12. No audio in call.

Audio cables are not plugged in correctly. Ensure that your audio cables are correctly plugged into the TV. Make sure that the TV is set for video input. Check the volume level on the TV. Consult your TV manual for reference.

Telephone is not set-up properly. Plug the telephone into the back of the VideoPhone. If the telephone is powered (cordless) make sure that it is plugged into a power supply. Consult your telephone user manual for reference.

VideoPhone is not functioning properly behind a firewall. Place the IP Address of the VideoPhone in the DMZ of the firewall. Consult your router’s documentation or your network administrator for help on doing this.

Port forward the appropriate ports to the VideoPhone. The VideoPhone needs ports 1720 (TCP) and ports 15328-15333 (TCP and UDP) open to function properly. Consult your router’s documentation or your network administrator for help on doing this.

42

Image 42

Contents I2eyeTM Contents Introduction Package Contents System RequirementsFeatures & Benefits ConnectionsLEDs LED Location and ActivityUsing the Remote Control Getting StartedRemote Control Layout MuteAudioUsing the On-Screen Keyboard Using the Setup Wizard Welcome ScreenPersonal Information Screen Network Address Screen Using the Setup WizardObtain an IP Address automatically Default IP Address, Subnet mask, GatewayDNS Domain Naming System Screen Network Speed ScreenUsing a Telephone with the DVC-1000 System RestartUsing the DVC-1000 Status IconsUsing the DVC-1000 Privacy Status IconsAnswering an Incoming VideoPhone call Placing a Manual Dial VideoPhone Call Using the Remote Speakerphone Mode Using the DVC Entering Phone NumbersEntering IP Addresses Main Screen Using the Configuration MenuSettings DialUsing the Configuration Menu Main Screen DialAdd Remove Edit CloseFull Screen View Default ViewMain Screen View Display ConnectionMain Screen Settings UpdateGeneral Personal Information Network Main Screen Settings General Turn on video privacy when answering callsAlways answer incoming calls Main Screen Settings Personal Information Area CodeMain Screen Settings Network AddressPublic IP Speed Main Screen Settings Network Address Obtain an IP Address automaticallyIP Address Subnet mask Gateway Main Screen Settings Network DNS Primary DNS Secondary DNSMain Screen Settings Network Public IP Address Use Private IP Address Specify public IP Public IP addressMain Screen Settings Network Network Speed Main Screen Settings Update Main Screen Privacy Audio PrivacyVideo Privacy Do not Disturb Upgrades Opening Ports on Your Routers and Gateways Opening Ports on Your Routers and Gateways Opening Ports on Your Routers and Gateways Network With Multiple Public IP Addresses Broadband Modem and One PCBroadband Modem, Multiple PCs and a Hub Broadband Modem, Multiple PCs and a RouterBroadband Modem Only Error Message displays on main screen TroubleshootingCannot make a call using a phone number Cannot make direct IP callsTroubleshooting Telephone doesn’t ring with an incoming callVideoPhone freezes-up while answering a call No video in a call Poor video in a callVideo freezes during a call No audio in callExcessive delay during a conversation Audio stops during a callAudio has a echo VideoPhone cannot obtain IP Address automatically Error Displays on main screenPublic IP button is not enabled VideoPhone reports packet lossIncorrect Network Speeds VideoPhone does not boot up Video is not being displayed on televisionFrequently Asked Questions What is D-Link´s i2eye?Frequently Asked Question How large will the image be?What devices can I connect to with the DVC-1000? Glossary of Terms Glossary of Terms Between network devices over a network Technical Specifications AudioTechnical Specifications Network RequirementsContacting Technical Support Technical SupportWarranty and Registration Statutory 02/28/2003