D-Link DVC-1000 manual Contacting Technical Support

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Contacting Technical Support

Technical Support

You can find the most recent software and user documentation on the i2eye website.

D-Linkprovides free technical support for customers within the United States and Canada for the duration of the warranty period on this product.

U.S. and Canadian customers can contact D-Linktechnical support through our web site or by phone.

Tech Support for customers within the United States:

D-Link i2Eye Technical Support over the Telephone: (800) 93-i2EYE

24 hours a day, seven days a week

D-Link Technical Support over the Internet:

http://www.i-2-eye.com

email: support@i-2-eye.com

Tech Support for customers within Canada:

D-Link Technical Support over the Telephone: (800) 361-5265

Monday to Friday 8:30am to 9:00pm EST

D-Link Technical Support over the Internet: http://support.dlink.ca email:support@dlink.ca

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Contents I2eyeTM Contents Introduction System Requirements Package ContentsConnections Features & BenefitsLED Location and Activity LEDsGetting Started Using the Remote ControlMuteAudio Remote Control LayoutUsing the On-Screen Keyboard Welcome Screen Using the Setup WizardPersonal Information Screen IP Address, Subnet mask, Gateway Using the Setup WizardObtain an IP Address automatically Default Network Address ScreenNetwork Speed Screen DNS Domain Naming System ScreenSystem Restart Using a Telephone with the DVC-1000Status Icons Using the DVC-1000Privacy Status Icons Using the DVC-1000Answering an Incoming VideoPhone call Placing a Manual Dial VideoPhone Call Using the Remote Speakerphone Mode Entering Phone Numbers Using the DVCEntering IP Addresses Dial Using the Configuration MenuSettings Main ScreenMain Screen Dial Using the Configuration MenuRemove Edit Close AddDisplay Connection Default ViewMain Screen View Full Screen ViewUpdate Main Screen SettingsGeneral Personal Information Network Turn on video privacy when answering calls Main Screen Settings GeneralAlways answer incoming calls Area Code Main Screen Settings Personal InformationAddress Main Screen Settings NetworkPublic IP Speed Obtain an IP Address automatically Main Screen Settings Network AddressIP Address Subnet mask Gateway Primary DNS Secondary DNS Main Screen Settings Network DNSUse Private IP Address Specify public IP Public IP address Main Screen Settings Network Public IP AddressMain Screen Settings Network Network Speed Main Screen Settings Update Audio Privacy Main Screen PrivacyVideo Privacy Do not Disturb Upgrades Opening Ports on Your Routers and Gateways Opening Ports on Your Routers and Gateways Opening Ports on Your Routers and Gateways Broadband Modem and One PC Network With Multiple Public IP AddressesBroadband Modem, Multiple PCs and a Router Broadband Modem, Multiple PCs and a HubBroadband Modem Only Cannot make direct IP calls TroubleshootingCannot make a call using a phone number Error Message displays on main screenTelephone doesn’t ring with an incoming call TroubleshootingVideoPhone freezes-up while answering a call Poor video in a call No video in a callNo audio in call Video freezes during a callAudio stops during a call Excessive delay during a conversationAudio has a echo VideoPhone reports packet loss Error Displays on main screenPublic IP button is not enabled VideoPhone cannot obtain IP Address automaticallyIncorrect Network Speeds Video is not being displayed on television VideoPhone does not boot upWhat is D-Link´s i2eye? Frequently Asked QuestionsHow large will the image be? Frequently Asked QuestionWhat devices can I connect to with the DVC-1000? Glossary of Terms Glossary of Terms Between network devices over a network Audio Technical SpecificationsNetwork Requirements Technical SpecificationsTechnical Support Contacting Technical SupportWarranty and Registration Statutory 02/28/2003