D-Link DVC-1000 manual Incorrect Network Speeds

Page 45

Troubleshooting (continued)

20.VideoPhone is not connected to the Internet. Ethernet cable is not properly plugged into the VideoPhone. Ensure that the RJ-45 cable is properly plugged into the back of the VideoPhone. A steady green light on the Ethernet port indicates a valid link has been made.

Invalid DNS entries. The VideoPhone requires at least one valid DNS entry. Consult your ISP or network administrator for the DNS IP Addresses.

Invalid IP, subnet mask and/or gateway. All three of these values have to be correct for the VideoPhone to function properly. Recheck all of these values. Consult your ISP or network administrator for these values.

21. Incorrect Network Speeds.

Incorrect entries for network speed. Consult your ISP or network administrator to verify the correct send and receive speeds for your VideoPhone.

Incorrect entries for network speed. While in a call, turn on Connection Status via the View Menu. If the VideoPhone is reporting packet loss, decrease your receive speed until the VideoPhone reports zero percent packet loss. If you are not reading any packet loss, increase your download speed, to the point where you do not report packet loss. The far side might need to increase their upload speed to be greater than or equal to your download speed.

45

Image 45

Contents I2eyeTM Contents Introduction System Requirements Package ContentsConnections Features & BenefitsLED Location and Activity LEDsGetting Started Using the Remote ControlMuteAudio Remote Control LayoutUsing the On-Screen Keyboard Using the Setup Wizard Welcome ScreenPersonal Information Screen Obtain an IP Address automatically Default Using the Setup WizardNetwork Address Screen IP Address, Subnet mask, GatewayNetwork Speed Screen DNS Domain Naming System ScreenSystem Restart Using a Telephone with the DVC-1000Status Icons Using the DVC-1000Using the DVC-1000 Privacy Status IconsAnswering an Incoming VideoPhone call Placing a Manual Dial VideoPhone Call Using the Remote Speakerphone Mode Using the DVC Entering Phone NumbersEntering IP Addresses Settings Using the Configuration MenuMain Screen DialMain Screen Dial Using the Configuration MenuRemove Edit Close AddMain Screen View Default ViewFull Screen View Display ConnectionMain Screen Settings UpdateGeneral Personal Information Network Main Screen Settings General Turn on video privacy when answering callsAlways answer incoming calls Area Code Main Screen Settings Personal InformationMain Screen Settings Network AddressPublic IP Speed Main Screen Settings Network Address Obtain an IP Address automaticallyIP Address Subnet mask Gateway Primary DNS Secondary DNS Main Screen Settings Network DNSUse Private IP Address Specify public IP Public IP address Main Screen Settings Network Public IP AddressMain Screen Settings Network Network Speed Main Screen Settings Update Main Screen Privacy Audio PrivacyVideo Privacy Do not Disturb Upgrades Opening Ports on Your Routers and Gateways Opening Ports on Your Routers and Gateways Opening Ports on Your Routers and Gateways Broadband Modem and One PC Network With Multiple Public IP AddressesBroadband Modem, Multiple PCs and a Hub Broadband Modem, Multiple PCs and a RouterBroadband Modem Only Cannot make a call using a phone number TroubleshootingError Message displays on main screen Cannot make direct IP callsTroubleshooting Telephone doesn’t ring with an incoming callVideoPhone freezes-up while answering a call Poor video in a call No video in a callNo audio in call Video freezes during a callExcessive delay during a conversation Audio stops during a callAudio has a echo Public IP button is not enabled Error Displays on main screenVideoPhone cannot obtain IP Address automatically VideoPhone reports packet lossIncorrect Network Speeds Video is not being displayed on television VideoPhone does not boot upWhat is D-Link´s i2eye? Frequently Asked QuestionsHow large will the image be? Frequently Asked QuestionWhat devices can I connect to with the DVC-1000? Glossary of Terms Glossary of Terms Between network devices over a network Audio Technical SpecificationsNetwork Requirements Technical SpecificationsTechnical Support Contacting Technical SupportWarranty and Registration Statutory 02/28/2003