D-Link DVC-1000 manual Troubleshooting, Telephone doesn’t ring with an incoming call

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Troubleshooting (continued)

4.Telephone or televison produces an off-hook signal. Telephone is off the hook. Hang up the phone.

5.Telephone or television produces a fast busy signal. Person you are trying to call is not registered with the directory service. Call the person using direct IP or wait until the person is registered with the directory service.

Person you are trying to call is in a call or has rejected your call. Try your call at a later time.

6.Picking up the phone displays a window with speed dial list or brings up a message about no entries in the speed dial list.

VideoPhone is not registered with the directory service. Sometimes it takes the VideoPhone up to ten minutes to register.

Verify all network settings, including DNS. See Network section for reference.

7. Telephone doesn’t ring with an incoming call.

VideoPhone is set for Auto-Answer.If the VideoPhone is set up for Auto-Answer then the phone will not ring with an incoming call. Fix by turning off Auto-Answer via the Settings/General menu.

Telephone is not properly plugged in. Ensure that the phone is properly plugged into the VideoPhone. If the telephone is not self- powered, ensure that it is properly plugged into a power supply.

Consult your telephone user manual for reference.

Telephone ringer is off. Make sure the ringer on the phone is turned on. Consult your telephone user manual for reference.

8. VideoPhone freezes-up while answering a call.

VideoPhone is not functioning properly behind a firewall. See next section, “No video in a call” solution.

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Contents I2eyeTM Contents Introduction Package Contents System RequirementsFeatures & Benefits ConnectionsLEDs LED Location and ActivityUsing the Remote Control Getting StartedRemote Control Layout MuteAudioUsing the On-Screen Keyboard Welcome Screen Using the Setup WizardPersonal Information Screen Using the Setup Wizard Obtain an IP Address automatically DefaultNetwork Address Screen IP Address, Subnet mask, GatewayDNS Domain Naming System Screen Network Speed ScreenUsing a Telephone with the DVC-1000 System RestartUsing the DVC-1000 Status IconsPrivacy Status Icons Using the DVC-1000Answering an Incoming VideoPhone call Placing a Manual Dial VideoPhone Call Using the Remote Speakerphone Mode Entering Phone Numbers Using the DVCEntering IP Addresses Using the Configuration Menu SettingsMain Screen DialUsing the Configuration Menu Main Screen DialAdd Remove Edit CloseDefault View Main Screen ViewFull Screen View Display ConnectionUpdate Main Screen SettingsGeneral Personal Information Network Turn on video privacy when answering calls Main Screen Settings GeneralAlways answer incoming calls Main Screen Settings Personal Information Area CodeAddress Main Screen Settings NetworkPublic IP Speed Obtain an IP Address automatically Main Screen Settings Network AddressIP Address Subnet mask Gateway Main Screen Settings Network DNS Primary DNS Secondary DNSMain Screen Settings Network Public IP Address Use Private IP Address Specify public IP Public IP addressMain Screen Settings Network Network Speed Main Screen Settings Update Audio Privacy Main Screen PrivacyVideo Privacy Do not Disturb Upgrades Opening Ports on Your Routers and Gateways Opening Ports on Your Routers and Gateways Opening Ports on Your Routers and Gateways Network With Multiple Public IP Addresses Broadband Modem and One PCBroadband Modem, Multiple PCs and a Router Broadband Modem, Multiple PCs and a HubBroadband Modem Only Troubleshooting Cannot make a call using a phone numberError Message displays on main screen Cannot make direct IP callsTelephone doesn’t ring with an incoming call TroubleshootingVideoPhone freezes-up while answering a call No video in a call Poor video in a callVideo freezes during a call No audio in callAudio stops during a call Excessive delay during a conversationAudio has a echo Error Displays on main screen Public IP button is not enabledVideoPhone cannot obtain IP Address automatically VideoPhone reports packet lossIncorrect Network Speeds VideoPhone does not boot up Video is not being displayed on televisionFrequently Asked Questions What is D-Link´s i2eye?Frequently Asked Question How large will the image be?What devices can I connect to with the DVC-1000? Glossary of Terms Glossary of Terms Between network devices over a network Technical Specifications AudioTechnical Specifications Network RequirementsContacting Technical Support Technical SupportWarranty and Registration Statutory 02/28/2003