D-Link DVC-1000 Error Displays on main screen, VideoPhone cannot obtain IP Address automatically

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Troubleshooting (continued)

16. Error Displays on main screen.

VideoPhone cannot obtain public IP Address (Router’s address). See “VideoPhone cannot obtain IP Address automatically” section below.

17. VideoPhone cannot obtain IP Address automatically

Not properly connected to a DHCP server. Check connection to LAN, by verifying a link light on the back of the VideoPhone. Make sure that the router is set-up for DHCP. Consult either your router’s user manual for reference or your network administrator.

IP Address is not accessible to the VideoPhone. Need to statically assign an IP Address, subnet mask, gateway and DNS values. These values will be given to you either by your ISP or your network administrator. If the VideoPhone is on a private network consult your router’s user manual or network administrator.

Modem not enabled to assign more than one private IP (This is common in DSL environments) Reset modem. Once booted, connect the VideoPhone and allow theDHCP function to assign an IP.

18. Public IP button is not enabled.

VideoPhone hasn’t been able to detect IP Address yet. The VideoPhone can take up to ten minutes to auto detect the public IP Address. Be sure you wait long enough. Also check the DNS settings in the Network>DNS screen.

19. VideoPhone reports packet loss.

Incorrect Network Speeds. See Incorrect Network Speeds section in this Troubleshooting Guide.

Network line is congested. If the packet loss is from one to six percent it will probably be due to network congestion. The

VideoPhone will be able to recover.	44

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Contents I2eyeTM Contents Introduction Package Contents System RequirementsFeatures & Benefits ConnectionsLEDs LED Location and ActivityUsing the Remote Control Getting StartedRemote Control Layout MuteAudioUsing the On-Screen Keyboard Personal Information Screen Using the Setup WizardWelcome Screen Using the Setup Wizard Obtain an IP Address automatically DefaultNetwork Address Screen IP Address, Subnet mask, GatewayDNS Domain Naming System Screen Network Speed ScreenUsing a Telephone with the DVC-1000 System RestartUsing the DVC-1000 Status IconsAnswering an Incoming VideoPhone call Using the DVC-1000Privacy Status Icons Placing a Manual Dial VideoPhone Call Using the Remote Speakerphone Mode Entering IP Addresses Using the DVCEntering Phone Numbers Using the Configuration Menu SettingsMain Screen DialUsing the Configuration Menu Main Screen DialAdd Remove Edit CloseDefault View Main Screen ViewFull Screen View Display ConnectionGeneral Personal Information Network Main Screen SettingsUpdate Always answer incoming calls Main Screen Settings GeneralTurn on video privacy when answering calls Main Screen Settings Personal Information Area CodePublic IP Speed Main Screen Settings NetworkAddress IP Address Subnet mask Gateway Main Screen Settings Network AddressObtain an IP Address automatically Main Screen Settings Network DNS Primary DNS Secondary DNSMain Screen Settings Network Public IP Address Use Private IP Address Specify public IP Public IP addressMain Screen Settings Network Network Speed Main Screen Settings Update Video Privacy Do not Disturb Main Screen PrivacyAudio Privacy Upgrades Opening Ports on Your Routers and Gateways Opening Ports on Your Routers and Gateways Opening Ports on Your Routers and Gateways Network With Multiple Public IP Addresses Broadband Modem and One PCBroadband Modem Only Broadband Modem, Multiple PCs and a HubBroadband Modem, Multiple PCs and a Router Troubleshooting Cannot make a call using a phone numberError Message displays on main screen Cannot make direct IP callsVideoPhone freezes-up while answering a call TroubleshootingTelephone doesn’t ring with an incoming call No video in a call Poor video in a callVideo freezes during a call No audio in callAudio has a echo Excessive delay during a conversationAudio stops during a call Error Displays on main screen Public IP button is not enabledVideoPhone cannot obtain IP Address automatically VideoPhone reports packet lossIncorrect Network Speeds VideoPhone does not boot up Video is not being displayed on televisionFrequently Asked Questions What is D-Link´s i2eye?Frequently Asked Question How large will the image be?What devices can I connect to with the DVC-1000? Glossary of Terms Glossary of Terms Between network devices over a network Technical Specifications AudioTechnical Specifications Network RequirementsContacting Technical Support Technical SupportWarranty and Registration Statutory 02/28/2003