D-Link DVC-1000 manual Audio stops during a call, Audio has a echo

Page 43

Troubleshooting (continued)

VideoPhone is not functioning properly behind NAT. Go to Settings/Network/Public IP. Select “Auto detect public IP Address.” If the VideoPhone is unable to detect the public IP Address, it should be entered manually using “Use specific IP Address.” The public IP Address is given to you by either your ISP or your network administrator.

Incorrect network speeds. See the Incorrect Network Speeds section in this Troubleshooting Guide

Volume is adjusted incorrectly. You can adjust the volume on the TV as you would when watching a television show. You might also be able to adjust the volume on your telephone. Consult your TV and/or telephone user guide for support.

13.Audio stops during a call.

Far side muted their audio. If the far side mutes their audio you will not be able to hear him or her.

Network is congested. Give the VideoPhone a couple of minutes to try to recover, or disconnect the call and try again at a later time.

14. Audio has a echo.

Far side television is too loud. The far side television volume needs to be turned down.

15. Excessive delay during a conversation.

Incorrect network speed settings (too fast). Decrease the send/receive speeds and attempt the call again. (SettingsNetworkSpeed)

43

Image 43

Contents I2eyeTM Contents Introduction System Requirements Package ContentsConnections Features & BenefitsLED Location and Activity LEDsGetting Started Using the Remote ControlMuteAudio Remote Control LayoutUsing the On-Screen Keyboard Welcome Screen Using the Setup WizardPersonal Information Screen IP Address, Subnet mask, Gateway Using the Setup WizardObtain an IP Address automatically Default Network Address ScreenNetwork Speed Screen DNS Domain Naming System ScreenSystem Restart Using a Telephone with the DVC-1000Status Icons Using the DVC-1000Privacy Status Icons Using the DVC-1000Answering an Incoming VideoPhone call Placing a Manual Dial VideoPhone Call Using the Remote Speakerphone Mode Entering Phone Numbers Using the DVCEntering IP Addresses Dial Using the Configuration MenuSettings Main ScreenMain Screen Dial Using the Configuration MenuRemove Edit Close AddDisplay Connection Default ViewMain Screen View Full Screen ViewUpdate Main Screen SettingsGeneral Personal Information Network Turn on video privacy when answering calls Main Screen Settings GeneralAlways answer incoming calls Area Code Main Screen Settings Personal InformationAddress Main Screen Settings NetworkPublic IP Speed Obtain an IP Address automatically Main Screen Settings Network AddressIP Address Subnet mask Gateway Primary DNS Secondary DNS Main Screen Settings Network DNSUse Private IP Address Specify public IP Public IP address Main Screen Settings Network Public IP AddressMain Screen Settings Network Network Speed Main Screen Settings Update Audio Privacy Main Screen PrivacyVideo Privacy Do not Disturb Upgrades Opening Ports on Your Routers and Gateways Opening Ports on Your Routers and Gateways Opening Ports on Your Routers and Gateways Broadband Modem and One PC Network With Multiple Public IP AddressesBroadband Modem, Multiple PCs and a Router Broadband Modem, Multiple PCs and a HubBroadband Modem Only Cannot make direct IP calls TroubleshootingCannot make a call using a phone number Error Message displays on main screenTelephone doesn’t ring with an incoming call TroubleshootingVideoPhone freezes-up while answering a call Poor video in a call No video in a callNo audio in call Video freezes during a callAudio stops during a call Excessive delay during a conversationAudio has a echo VideoPhone reports packet loss Error Displays on main screenPublic IP button is not enabled VideoPhone cannot obtain IP Address automaticallyIncorrect Network Speeds Video is not being displayed on television VideoPhone does not boot upWhat is D-Link´s i2eye? Frequently Asked QuestionsHow large will the image be? Frequently Asked QuestionWhat devices can I connect to with the DVC-1000? Glossary of Terms Glossary of Terms Between network devices over a network Audio Technical SpecificationsNetwork Requirements Technical SpecificationsTechnical Support Contacting Technical SupportWarranty and Registration Statutory 02/28/2003