D-Link DVC-1000 manual No video in a call, Poor video in a call

Page 41

Troubleshooting (continued)

9. No video in a call.

Video cables are not plugged in correctly. Ensure that your video cables are correctly plugged into the TV. Make sure that the TV is set for video input. Consult your TV manual for reference.

Incorrect network speeds. See Incorrect Network Speeds Section in this Troubleshooting Guide.

VideoPhone is not functioning properly behind a firewall. Place the IP address of the VideoPhone in the DMZ of the firewall. Consult your routers documentation or your network administrator for help on doing this.

Port forward the appropriate ports to the VideoPhone. The VideoPhone needs ports 1720 (TCP) and ports 15328-15333 (TCP and UDP) open to function properly. Consult your routers documentation or your network administrator for help on doing this.

VideoPhone is not functioning properly behind NAT.

Go to Settings/Network/Public IP. Press Enter on the remote when the cursor is over “Auto detect public IP Address.” If the VideoPhone is unable to detect the public IP Address, it should be entered manually using “Use specific IP Address.” The VideoPhone’s public IP Address is given to you by either your ISP or network administrator.

10. Poor video in a call.

Camera out of focus. The far site should focus their camera by twisting the knob on the VideoPhone until the image is in focus. Incorrect Network Speeds. See Incorrect Network Speeds Section in this Trouble Shooting Guide

Excessive motion in the picture you are receiving. A background with less motion provides a better, smoother video picture.

41

Image 41

Contents I2eyeTM Contents Introduction System Requirements Package ContentsConnections Features & BenefitsLED Location and Activity LEDsGetting Started Using the Remote ControlMuteAudio Remote Control LayoutUsing the On-Screen Keyboard Personal Information Screen Using the Setup WizardWelcome Screen Obtain an IP Address automatically Default Using the Setup WizardNetwork Address Screen IP Address, Subnet mask, GatewayNetwork Speed Screen DNS Domain Naming System ScreenSystem Restart Using a Telephone with the DVC-1000Status Icons Using the DVC-1000Answering an Incoming VideoPhone call Using the DVC-1000Privacy Status Icons Placing a Manual Dial VideoPhone Call Using the Remote Speakerphone Mode Entering IP Addresses Using the DVCEntering Phone Numbers Settings Using the Configuration MenuMain Screen DialMain Screen Dial Using the Configuration MenuRemove Edit Close AddMain Screen View Default ViewFull Screen View Display ConnectionGeneral Personal Information Network Main Screen SettingsUpdate Always answer incoming calls Main Screen Settings GeneralTurn on video privacy when answering calls Area Code Main Screen Settings Personal InformationPublic IP Speed Main Screen Settings NetworkAddress IP Address Subnet mask Gateway Main Screen Settings Network AddressObtain an IP Address automatically Primary DNS Secondary DNS Main Screen Settings Network DNSUse Private IP Address Specify public IP Public IP address Main Screen Settings Network Public IP AddressMain Screen Settings Network Network Speed Main Screen Settings Update Video Privacy Do not Disturb Main Screen PrivacyAudio Privacy Upgrades Opening Ports on Your Routers and Gateways Opening Ports on Your Routers and Gateways Opening Ports on Your Routers and Gateways Broadband Modem and One PC Network With Multiple Public IP AddressesBroadband Modem Only Broadband Modem, Multiple PCs and a HubBroadband Modem, Multiple PCs and a Router Cannot make a call using a phone number TroubleshootingError Message displays on main screen Cannot make direct IP callsVideoPhone freezes-up while answering a call TroubleshootingTelephone doesn’t ring with an incoming call Poor video in a call No video in a callNo audio in call Video freezes during a callAudio has a echo Excessive delay during a conversationAudio stops during a call Public IP button is not enabled Error Displays on main screenVideoPhone cannot obtain IP Address automatically VideoPhone reports packet lossIncorrect Network Speeds Video is not being displayed on television VideoPhone does not boot upWhat is D-Link´s i2eye? Frequently Asked QuestionsHow large will the image be? Frequently Asked QuestionWhat devices can I connect to with the DVC-1000? Glossary of Terms Glossary of Terms Between network devices over a network Audio Technical SpecificationsNetwork Requirements Technical SpecificationsTechnical Support Contacting Technical SupportWarranty and Registration Statutory 02/28/2003