Sanyo LNS-W10 instruction manual SOS Help Line, Nationwide Customer Support

Page 36

SOS HELP LINE

At Sanyo, fulfilling the needs of our customers is a priority. That’s why we created our SOS customer service program that guarantees satisfaction.

NATIONWIDE CUSTOMER SUPPORT

SOS is there to help you. Our friendly and knowledgeable product specialists will quickly answer your questions about setup and use of Sanyo telephone products. Simply call toll free from anywhere in Canada to connect to our no-charge, SOS support and service network:

1-800-263-2244

between 8:30 am – 7:00 pm EST

Or visit our website at www.sanyoservice.com, and click the Customer Relations button to get access to our FAQ’s (Frequently Asked Questions) and other helpful features.

STAY-AT-HOME CONVENIENCE

It’s a nuisance making another trip to the store when you’re stuck. Now with SOS, all that’s necessary is a quick call for your home for product assistance.

HASSLE-FREE EXCHANGE

Should your Sanyo telephone require servicing due to a manufacturing defect during the warranty period. SANYO Canada will ship prepaid a replacement unit* within two business days after receiving your defective unit. Consumers are responsible for the shipping costs of the unit back to Sanyo.

For older, non-current models, replacement units may not be available, in which case our regular warranty conditions will apply.

GUARANTEED QUALITY

All SOS replacement sets are checked and serviced by factory-authorized technicians before being sent out.

SOS means you never have to worry.

C.O.D. and/or Collect shipments will not be accepted.

Unit must be returned to Sanyo in its original box with all accessories, i.e.: owner’s manual, battery, adaptor, telephone cord, etc.

36

Image 36

Contents GHz Sanyo Canada IncTable of Contents Causes of Poor Reception ...………………..……………………30 Main Features GHz Technology Other featuresIntroduction Compander Plus Noise ReductionChecking package contents Getting StartedModular jack Connecting the base unit Choosing a location for the base unit and handset cradleConnecting the handset cradle Batteries Charging the handset batteries Names and Controls HandsetBase unit Dial mode Initial ProgrammingLanguage Handset nameFlash time Key lockKey tone Handset ring toneHandset ring volume level Earpiece volume levelAuto answer on / off Tip To return to standby mode, pressStandby mode BasicsClear message waiting Receiving a callCorrecting a dialing error Making a callReturning missed calls Talk keyLow battery warning Voice mail indicatorMute key C Handset locator page keyCaller ID Features Caller ID with Call WaitingCaller ID list Reviewing Caller ID listDirectory Deleting entries from the Caller ID listStoring a name / number in the directory Deleting the displayed entryKey Key of times pressed TipMaking calls from the directory Deleting an entryChanging a stored entry Storing caller ID entries in the directoryMULTI-HANDSET Configuration Registering a handsetIdentifying a handset on the network Intercom internal callIntercom ring tone Call togglingWay conference call Call WaitingTransferring call between handsets INT forChanging the Handset Battery Battery replacement and handlingCall back Display. Another party can answer the call by pressingReplacing the battery Recycling NICKEL-METAL Hydride BatteriesHeadset Jack and Belt Clip Headset connection headset not includedPower Failure LCD Screen MessagesLight Signals CHARGE/IN USE LED on the baseSound Signals TroubleshootingNo dial tone Dial tone is OK, but cannot dial outHandset does not ring Call was disconnectedKeys do not work Phone beepsCannot register handset Cannot dial outNo Caller ID display Maintenance Maximize Battery PerformanceCaller ID error message Charge the battery for a full 15 continuous hours Keep the contacts cleanRefresh battery Do not replace the handset in the base after each callTechnical Information REN NumberSanyo Comfort Warranty Warranty ApplicationWhat is not Covered SOS Help Line Nationwide Customer Support