Avaya Complete Guide to Call Forwarding and Do Not Disturb on Desk Phones
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System Features

Call Forwarding

Your calls can be forwarded to another extension or an external number either when you are away from your desk (on no answer), when your extension is busy, and all calls (for example when you go on holiday).

•To switch forward direct station (i.e. not Hunt Group) calls on dial *01, to switch it off dial *02.

•To switch forward on busy on dial *03, to switch it off dial *04.

•To switch forward on no answer on dial *05, to switch it off dial *06.

•To set the number to which your calls are forwarded dial *07*201#, forwarding to 201 in this example.

Diverting Calls

You can divert your calls to another extension. In the examples below N is the extension to which you want your calls diverted. Note that, if you do not answer calls at the temporary extension, they are forwarded to your own voicemail or call forwarding number.

At another extension:

•*12*N# from the extension you are temporarily using.

•*13*N# to re-direct the calls back to your own extension, before you return to it.

At your own extension:

•*14*N# from your own extension.

•*14*# to cancel either feature from your own extension.

Do Not Disturb

You may choose to receive no calls at all or only those from particular callers on your exceptions list: To switch Do Not Disturb on (with or without exceptions) dial *08, to switch it off dial *09.

•*10*N# to add a number to the exception list.

•*11*N# to delete a number from the exception list.

Note: Your callers, other than your exceptions, either hear busy tone or are re-directed to your voicemail.

5420/2420 Phone User Guide

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IP Office

Issue 6d (15th September 2005)

Page 24 Page 26
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Page 24 Page 26
Contents IP Office Table of Contents Table Of Contents Overview TelephoneCall Handling Buttons Call Appearance Keys Default settings 5420/2420 Phone User Guide IP OfficeBridged Appearance Line AppearanceCall Appearance Keys Icons System FeaturesAnswer a Call Basic Call Handling FeaturesMake a Call Headset Working Clearing a CallTo clear an established call either Speed Dial SpeakerphoneRedial To change from the handset to the speakerphoneHold MutePreventing the other person on the line from hearing you To put an existing call on holdTransfer To transfer a new call to a held call using ConferenceTo transfer the current call to another extension Message ConferenceTo add another party to a call Press Conference To add a held calls to an active call Press ConferenceOverview of Speed Dials Using Speed DialsDialing a Speed Dial Number Editing a Speed Dial Deleting a Speed DialConverting a Call Log Entry to a Speed Dial Adding a New Speed Dial Overview of the Call Log Using the Call LogViewing the Call Log Using The Call LogMaking Calls from the Call Log Saving a Call Log Entry to Your Speed Dial ListPress Log Setup Setting Which Calls are LoggedDeleting a Call Log Entry Erasing All Logged CallsChanging Ringer Options Changing OptionsTo change the ringer sound To use the Message Lamp for ringing alertsCall Log Setup Adjusting the Display ContrastUsing Self Test Selecting the Display ModePress Erase or Cancel Default Phone/Erase All SettingsLanguage Automatic Gain Control AGC Making Calls System FeaturesAnswering Calls Diverting Calls Call ForwardingDo Not Disturb At another extensionVoicemail Default Feature Codes EU24 Overview EU24 Expansion ModuleConnection Viewing the Alternate Display Using the EU24 Expansion ModuleIndex 5420/2420 Phone User Guide IP Office Index AL7 1LZ
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5420 specifications

The Avaya 2420 and 5420 are part of Avaya's comprehensive portfolio of business communication solutions, designed to enhance productivity and collaboration in the workplace. These digital deskphones leverage advanced telecommunications technologies, offering features that cater to various business needs.

Starting with the Avaya 2420, this model is particularly recognized for its user-friendly design. It supports a variety of telephony features that enhance communication efficiency. The phone comes equipped with a standard backlit display, enabling users to easily navigate menus and read information even in low-light environments. The keypad is designed for comfort and reliability, facilitating quick dialing and access to frequently used features, such as hold, transfer, and conference calling.

The Avaya 2420 also supports a range of connectivity options, making it compatible with both older telephony systems and more modern IP-based solutions. Its plug-and-play capability ensures a straightforward setup, allowing businesses to integrate the device into their existing infrastructure without extensive configuration.

On the other hand, the Avaya 5420 is a more advanced model designed for users who require additional functionality and flexibility. This phone combines digital and IP capabilities, offering richer features suited for power users in high-volume environments. One of its standout characteristics is the large graphical display, which allows for easy access to user interfaces and multiple lines of communication.

The 5420 provides enhanced call handling with programmable keys, enabling users to customize their phone settings to meet their unique workflow needs. Additionally, it supports features such as voicemail integration and call logs, streamlining processes and improving responsiveness.

Both models utilize Avaya’s robust communication protocol, ensuring high-quality voice clarity and reliability. The integration of QoS (Quality of Service) technology ensures that voice data is prioritized over other types, maintaining call quality even in busy network conditions.

Moreover, both phones support various accessory options, such as headset connectivity, to accommodate users' diverse working styles.

In summary, the Avaya 2420 and 5420 are reliable digital deskphones that embody Avaya's commitment to enhancing business communications. They combine essential features, connectivity options, and user-friendly designs, catering to both basic and advanced telephony needs in modern workplaces.
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