Avaya 5420 manual Mute, Hold, Preventing the other person on the line from hearing you

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Basic Call Handling Features

Mute

During an active call, the Mute feature prevents the party with whom you are speaking from hearing you. This feature is most commonly used in conjunction with the Speakerphone, but can be used to hold an off-line conversation at any time during a call.

Preventing the other person on the line from hearing you:

1.Press Mute. The other party cannot hear you. The indicator next to the Mute button lights when Mute is active.

2.To reinstate two-way conversation, press Mute again.

Hold

If, with a call in progress, a second call arrives and is shown against a Call Appearance key, you can then Hold the first call and answer the second call.

To put an existing call on hold:

1.Press Hold or the Call Appearance button with the symbol against it. The symbol changes to ; showing that the line is on hold.

2.Answer the second call by pressing the Call Appearance button with the symbol against it. The symbol changes to ; showing that the line is connected.

To return to the held call:

1.If you have a call in progress, then first put that call on hold as above.

2.To retrieve a held call, simply press the Call Appearance button with the against it.

Note: After a pre-set time (defined by your System Administrator), you are reminded that you have a call on hold by the hold icon changing for a few moments to and the phone ringing.

5420/2420 Phone User Guide

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IP Office

Issue 6d (15th September 2005)

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Contents IP Office Table of Contents Table Of Contents Overview TelephoneCall Handling Buttons Line Appearance Default settings 5420/2420 Phone User Guide IP OfficeCall Appearance Keys Bridged AppearanceCall Appearance Keys Icons System FeaturesMake a Call Basic Call Handling FeaturesAnswer a Call To clear an established call either Clearing a CallHeadset Working To change from the handset to the speakerphone SpeakerphoneSpeed Dial RedialTo put an existing call on hold MuteHold Preventing the other person on the line from hearing youTo transfer the current call to another extension To transfer a new call to a held call using ConferenceTransfer To add a held calls to an active call Press Conference ConferenceMessage To add another party to a call Press ConferenceDialing a Speed Dial Number Using Speed DialsOverview of Speed Dials Converting a Call Log Entry to a Speed Dial Deleting a Speed DialEditing a Speed Dial Adding a New Speed Dial Overview of the Call Log Using the Call LogSaving a Call Log Entry to Your Speed Dial List Using The Call LogViewing the Call Log Making Calls from the Call LogErasing All Logged Calls Setting Which Calls are LoggedPress Log Setup Deleting a Call Log EntryTo use the Message Lamp for ringing alerts Changing OptionsChanging Ringer Options To change the ringer soundSelecting the Display Mode Adjusting the Display ContrastCall Log Setup Using Self TestLanguage Default Phone/Erase All SettingsPress Erase or Cancel Automatic Gain Control AGC Answering Calls System FeaturesMaking Calls At another extension Call ForwardingDiverting Calls Do Not DisturbVoicemail Default Feature Codes EU24 Overview EU24 Expansion ModuleConnection Viewing the Alternate Display Using the EU24 Expansion ModuleIndex 5420/2420 Phone User Guide IP Office Index AL7 1LZ
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5420 specifications

The Avaya 2420 and 5420 are part of Avaya's comprehensive portfolio of business communication solutions, designed to enhance productivity and collaboration in the workplace. These digital deskphones leverage advanced telecommunications technologies, offering features that cater to various business needs.

Starting with the Avaya 2420, this model is particularly recognized for its user-friendly design. It supports a variety of telephony features that enhance communication efficiency. The phone comes equipped with a standard backlit display, enabling users to easily navigate menus and read information even in low-light environments. The keypad is designed for comfort and reliability, facilitating quick dialing and access to frequently used features, such as hold, transfer, and conference calling.

The Avaya 2420 also supports a range of connectivity options, making it compatible with both older telephony systems and more modern IP-based solutions. Its plug-and-play capability ensures a straightforward setup, allowing businesses to integrate the device into their existing infrastructure without extensive configuration.

On the other hand, the Avaya 5420 is a more advanced model designed for users who require additional functionality and flexibility. This phone combines digital and IP capabilities, offering richer features suited for power users in high-volume environments. One of its standout characteristics is the large graphical display, which allows for easy access to user interfaces and multiple lines of communication.

The 5420 provides enhanced call handling with programmable keys, enabling users to customize their phone settings to meet their unique workflow needs. Additionally, it supports features such as voicemail integration and call logs, streamlining processes and improving responsiveness.

Both models utilize Avaya’s robust communication protocol, ensuring high-quality voice clarity and reliability. The integration of QoS (Quality of Service) technology ensures that voice data is prioritized over other types, maintaining call quality even in busy network conditions.

Moreover, both phones support various accessory options, such as headset connectivity, to accommodate users' diverse working styles.

In summary, the Avaya 2420 and 5420 are reliable digital deskphones that embody Avaya's commitment to enhancing business communications. They combine essential features, connectivity options, and user-friendly designs, catering to both basic and advanced telephony needs in modern workplaces.
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