Avaya User Guide for Managing Call Appearance Keys on the 5420 Telephone
Page 6

2420user

Call Appearance Keys

Normally, the first page of the main call handling screen contains three keys set as 'call appearance' keys. These are allocated to you by your System Administrator and are indicated as a=, b= and c=.

Your System Administrator can change a call appearance key with:

•A Bridged Appearance

A bridged appearance key matches the status and operation of the Call Appearance Key on a pre-defined colleague’s telephone. Hence, you can pick-up, make and receive calls on behalf of your colleague.

•A Line Appearance

An IP Office exchange line (but not IP lines) can be allocated to you such that the status of that line is displayed and you can use the line appearance key to make and receive calls.

•Call Coverage Appearance

A call coverage appearance key alerts you when a pre-defined colleague is receiving a call. The covered user does not need to be using call appearance keys. Hence, you can pick-up calls on behalf of your colleague.

All of the above can only be allocated to you by your System Administrator.

For details of Bridged, Line and Call Coverage Appearance Keys set-up and their operation, refer the IP Office Key and Lamp Operation manual.

CAUTIONS:

1.Having more than two Call Appearance keys is very useful. When holding a call you can answer/make another call and then switch between calls or transfer or conference. If you are set to receive call waiting indication, the waiting call is shown against the next call appearance key.

2.Although the System Administrator can replace the Call Appearance Keys with:

•A Bridged Appearance

•A Line Appearance

•Call Coverage Appearance

•System Features

This would severely restrict the use of features such as conference and transfer.

It is for these reasons that it is strongly recommended that all Call Appearance keys remain at their

default settings.

5420/2420 Phone User Guide

Page 6

IP Office

Issue 6d (15th September 2005)

Page 5 Page 7
Image 6
Page 5 Page 7
Contents IP Office Table of Contents Table Of Contents Telephone OverviewCall Handling Buttons Bridged Appearance Default settings 5420/2420 Phone User Guide IP OfficeCall Appearance Keys Line AppearanceSystem Features Call Appearance Keys IconsBasic Call Handling Features Answer a CallMake a Call Clearing a Call Headset WorkingTo clear an established call either Redial SpeakerphoneSpeed Dial To change from the handset to the speakerphonePreventing the other person on the line from hearing you MuteHold To put an existing call on holdTo transfer a new call to a held call using Conference TransferTo transfer the current call to another extension To add another party to a call Press Conference ConferenceMessage To add a held calls to an active call Press ConferenceUsing Speed Dials Overview of Speed DialsDialing a Speed Dial Number Deleting a Speed Dial Editing a Speed DialConverting a Call Log Entry to a Speed Dial Adding a New Speed Dial Using the Call Log Overview of the Call LogMaking Calls from the Call Log Using The Call LogViewing the Call Log Saving a Call Log Entry to Your Speed Dial ListDeleting a Call Log Entry Setting Which Calls are LoggedPress Log Setup Erasing All Logged CallsTo change the ringer sound Changing OptionsChanging Ringer Options To use the Message Lamp for ringing alertsUsing Self Test Adjusting the Display ContrastCall Log Setup Selecting the Display ModeDefault Phone/Erase All Settings Press Erase or CancelLanguage Automatic Gain Control AGC System Features Making CallsAnswering Calls Do Not Disturb Call ForwardingDiverting Calls At another extensionVoicemail Default Feature Codes EU24 Expansion Module EU24 OverviewConnection Using the EU24 Expansion Module Viewing the Alternate DisplayIndex 5420/2420 Phone User Guide IP Office Index AL7 1LZ
Related manuals
Manual 46 pages 63.23 Kb

5420 specifications

The Avaya 2420 and 5420 are part of Avaya's comprehensive portfolio of business communication solutions, designed to enhance productivity and collaboration in the workplace. These digital deskphones leverage advanced telecommunications technologies, offering features that cater to various business needs.

Starting with the Avaya 2420, this model is particularly recognized for its user-friendly design. It supports a variety of telephony features that enhance communication efficiency. The phone comes equipped with a standard backlit display, enabling users to easily navigate menus and read information even in low-light environments. The keypad is designed for comfort and reliability, facilitating quick dialing and access to frequently used features, such as hold, transfer, and conference calling.

The Avaya 2420 also supports a range of connectivity options, making it compatible with both older telephony systems and more modern IP-based solutions. Its plug-and-play capability ensures a straightforward setup, allowing businesses to integrate the device into their existing infrastructure without extensive configuration.

On the other hand, the Avaya 5420 is a more advanced model designed for users who require additional functionality and flexibility. This phone combines digital and IP capabilities, offering richer features suited for power users in high-volume environments. One of its standout characteristics is the large graphical display, which allows for easy access to user interfaces and multiple lines of communication.

The 5420 provides enhanced call handling with programmable keys, enabling users to customize their phone settings to meet their unique workflow needs. Additionally, it supports features such as voicemail integration and call logs, streamlining processes and improving responsiveness.

Both models utilize Avaya’s robust communication protocol, ensuring high-quality voice clarity and reliability. The integration of QoS (Quality of Service) technology ensures that voice data is prioritized over other types, maintaining call quality even in busy network conditions.

Moreover, both phones support various accessory options, such as headset connectivity, to accommodate users' diverse working styles.

In summary, the Avaya 2420 and 5420 are reliable digital deskphones that embody Avaya's commitment to enhancing business communications. They combine essential features, connectivity options, and user-friendly designs, catering to both basic and advanced telephony needs in modern workplaces.
Top Page Image Contents