Avaya 5420 manual Clearing a Call, Headset Working, To clear an established call either

Page 9

Basic Call Handling Features

Clearing a Call

To clear an established call either:

1. Replace the handset

or

2.Press Drop. You will hear dial tone, unless you are in ‘call center mode’ of working when you will then hear silence.

Headset Working

When a headset is to be used, it must be plugged in to the headset socket on the base of the phone. To activate the headset and switch off the handset, press Headset. The lamp beside the button is illuminated when headset working is activated.

To answer an incoming call:

1. Press the call appearance key next to the flashing bell icon ():

To clear a headset call: 1. Press Drop.

To manually make a call:

1.Dial the number (remember to include the required access code (for example, 9) for an outside line) and listen to the progress of the call.

To automatically make a call:

Do any of the following:

•Press Redial and a call appearance key to have the phone dial the last number that you dialed. See Redial

or

•Access the Call Log and initiate a call to a specific entry. See Making Calls from the Call Log.

or

•Access the Speed Dial List in your personal directory and initiate a call to a specific entry. See Dialing a Speed Dial Number.

•When the call is answered, speak to the called party.

5420/2420 Phone User Guide

Page 9

IP Office

Issue 6d (15th September 2005)

Page 8 Page 10
Image 9
Page 8 Page 10
Contents IP Office Table of Contents Table Of Contents Overview TelephoneCall Handling Buttons Call Appearance Keys Default settings 5420/2420 Phone User Guide IP OfficeBridged Appearance Line AppearanceCall Appearance Keys Icons System FeaturesBasic Call Handling Features Answer a CallMake a Call Clearing a Call Headset WorkingTo clear an established call either Speed Dial SpeakerphoneRedial To change from the handset to the speakerphoneHold MutePreventing the other person on the line from hearing you To put an existing call on holdTo transfer a new call to a held call using Conference TransferTo transfer the current call to another extension Message ConferenceTo add another party to a call Press Conference To add a held calls to an active call Press ConferenceUsing Speed Dials Overview of Speed DialsDialing a Speed Dial Number Deleting a Speed Dial Editing a Speed DialConverting a Call Log Entry to a Speed Dial Adding a New Speed Dial Overview of the Call Log Using the Call LogViewing the Call Log Using The Call LogMaking Calls from the Call Log Saving a Call Log Entry to Your Speed Dial ListPress Log Setup Setting Which Calls are LoggedDeleting a Call Log Entry Erasing All Logged CallsChanging Ringer Options Changing OptionsTo change the ringer sound To use the Message Lamp for ringing alertsCall Log Setup Adjusting the Display ContrastUsing Self Test Selecting the Display ModeDefault Phone/Erase All Settings Press Erase or CancelLanguage Automatic Gain Control AGC System Features Making CallsAnswering Calls Diverting Calls Call ForwardingDo Not Disturb At another extensionVoicemail Default Feature Codes EU24 Overview EU24 Expansion ModuleConnection Viewing the Alternate Display Using the EU24 Expansion ModuleIndex 5420/2420 Phone User Guide IP Office Index AL7 1LZ
Related manuals
Manual 46 pages 63.23 Kb

5420 specifications

The Avaya 2420 and 5420 are part of Avaya's comprehensive portfolio of business communication solutions, designed to enhance productivity and collaboration in the workplace. These digital deskphones leverage advanced telecommunications technologies, offering features that cater to various business needs.

Starting with the Avaya 2420, this model is particularly recognized for its user-friendly design. It supports a variety of telephony features that enhance communication efficiency. The phone comes equipped with a standard backlit display, enabling users to easily navigate menus and read information even in low-light environments. The keypad is designed for comfort and reliability, facilitating quick dialing and access to frequently used features, such as hold, transfer, and conference calling.

The Avaya 2420 also supports a range of connectivity options, making it compatible with both older telephony systems and more modern IP-based solutions. Its plug-and-play capability ensures a straightforward setup, allowing businesses to integrate the device into their existing infrastructure without extensive configuration.

On the other hand, the Avaya 5420 is a more advanced model designed for users who require additional functionality and flexibility. This phone combines digital and IP capabilities, offering richer features suited for power users in high-volume environments. One of its standout characteristics is the large graphical display, which allows for easy access to user interfaces and multiple lines of communication.

The 5420 provides enhanced call handling with programmable keys, enabling users to customize their phone settings to meet their unique workflow needs. Additionally, it supports features such as voicemail integration and call logs, streamlining processes and improving responsiveness.

Both models utilize Avaya’s robust communication protocol, ensuring high-quality voice clarity and reliability. The integration of QoS (Quality of Service) technology ensures that voice data is prioritized over other types, maintaining call quality even in busy network conditions.

Moreover, both phones support various accessory options, such as headset connectivity, to accommodate users' diverse working styles.

In summary, the Avaya 2420 and 5420 are reliable digital deskphones that embody Avaya's commitment to enhancing business communications. They combine essential features, connectivity options, and user-friendly designs, catering to both basic and advanced telephony needs in modern workplaces.
Top Page Image Contents