Avaya 5420 manual Call Handling Buttons

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The Telephone

1.Display, Call Appearance and Feature buttons: Call Appearance Keys allow the user to handle multiple calls and the display shows call information. Details on system features (allocated by your System Administrator) can also be displayed.

2.Message lamp: Lit when the user has voicemail messages. Can also be set to flash when the phone is ringing.

3. Previous/Next Page: Move through the different pages of the call handling, speed dials and call log screens. Also used to move the cursor during data entry.

4. Messages: Access the user's mailbox.

5.Call Handling Buttons:

• Hold: Place call on hold.

• Transfer: Transfer call.

• Conference: Conference held calls.

• Drop: Drop call.

• Redial: Redial last number dialed.

6.Dial pad: Standard 12-button pad for dialing telephone numbers.

7. Volume Controls: Adjust the speaker, handset, headset, or ringer volume depending on which is currently in use.

8. Mute: Turns the microphone on/off. When in use, the associated light is on and the caller cannot hear you.

9. Headset: Switches from handset to headset. The light associated with this button turns on when the headset is active.

10. Speaker: Access the speakerphone. The light associated with this button turns on when the speakerphone is active.

11. Exit: Returns you to the main call handling screen.

12.Softkeys: Used to navigate to or initiate certain features, such as Speed Dial or Call Log, as well as control certain actions within the features. These keys correspond to the text prompts in the display screen immediately above them.

5420/2420 Phone User Guide

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IP Office

Issue 6d (15th September 2005)

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Contents IP Office Table of Contents Table Of Contents Overview TelephoneCall Handling Buttons Call Appearance Keys Default settings 5420/2420 Phone User Guide IP OfficeBridged Appearance Line AppearanceCall Appearance Keys Icons System FeaturesMake a Call Basic Call Handling FeaturesAnswer a Call To clear an established call either Clearing a CallHeadset Working Speed Dial SpeakerphoneRedial To change from the handset to the speakerphoneHold MutePreventing the other person on the line from hearing you To put an existing call on holdTo transfer the current call to another extension To transfer a new call to a held call using ConferenceTransfer Message ConferenceTo add another party to a call Press Conference To add a held calls to an active call Press ConferenceDialing a Speed Dial Number Using Speed DialsOverview of Speed Dials Converting a Call Log Entry to a Speed Dial Deleting a Speed DialEditing a Speed Dial Adding a New Speed Dial Overview of the Call Log Using the Call LogViewing the Call Log Using The Call LogMaking Calls from the Call Log Saving a Call Log Entry to Your Speed Dial ListPress Log Setup Setting Which Calls are LoggedDeleting a Call Log Entry Erasing All Logged CallsChanging Ringer Options Changing OptionsTo change the ringer sound To use the Message Lamp for ringing alertsCall Log Setup Adjusting the Display ContrastUsing Self Test Selecting the Display ModeLanguage Default Phone/Erase All SettingsPress Erase or Cancel Automatic Gain Control AGC Answering Calls System FeaturesMaking Calls Diverting Calls Call ForwardingDo Not Disturb At another extensionVoicemail Default Feature Codes EU24 Overview EU24 Expansion ModuleConnection Viewing the Alternate Display Using the EU24 Expansion ModuleIndex 5420/2420 Phone User Guide IP Office Index AL7 1LZ
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5420 specifications

The Avaya 2420 and 5420 are part of Avaya's comprehensive portfolio of business communication solutions, designed to enhance productivity and collaboration in the workplace. These digital deskphones leverage advanced telecommunications technologies, offering features that cater to various business needs.

Starting with the Avaya 2420, this model is particularly recognized for its user-friendly design. It supports a variety of telephony features that enhance communication efficiency. The phone comes equipped with a standard backlit display, enabling users to easily navigate menus and read information even in low-light environments. The keypad is designed for comfort and reliability, facilitating quick dialing and access to frequently used features, such as hold, transfer, and conference calling.

The Avaya 2420 also supports a range of connectivity options, making it compatible with both older telephony systems and more modern IP-based solutions. Its plug-and-play capability ensures a straightforward setup, allowing businesses to integrate the device into their existing infrastructure without extensive configuration.

On the other hand, the Avaya 5420 is a more advanced model designed for users who require additional functionality and flexibility. This phone combines digital and IP capabilities, offering richer features suited for power users in high-volume environments. One of its standout characteristics is the large graphical display, which allows for easy access to user interfaces and multiple lines of communication.

The 5420 provides enhanced call handling with programmable keys, enabling users to customize their phone settings to meet their unique workflow needs. Additionally, it supports features such as voicemail integration and call logs, streamlining processes and improving responsiveness.

Both models utilize Avaya’s robust communication protocol, ensuring high-quality voice clarity and reliability. The integration of QoS (Quality of Service) technology ensures that voice data is prioritized over other types, maintaining call quality even in busy network conditions.

Moreover, both phones support various accessory options, such as headset connectivity, to accommodate users' diverse working styles.

In summary, the Avaya 2420 and 5420 are reliable digital deskphones that embody Avaya's commitment to enhancing business communications. They combine essential features, connectivity options, and user-friendly designs, catering to both basic and advanced telephony needs in modern workplaces.
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