Avaya 5420 manual Telephone, Overview

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The Telephone

Overview

This guide covers the use of the Avaya 5420 and 2420 phones on Avaya IP Office. Both phones are similar, however the 5420 is only supported on the IP Office whereas the 2420 is supported on a range of Avaya phone systems.

5420/2420 Phone User Guide	Page 4
IP Office	Issue 6d (15th September 2005)

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Contents IP Office Table of Contents Table Of Contents Telephone OverviewCall Handling Buttons Default settings 5420/2420 Phone User Guide IP Office Call Appearance KeysBridged Appearance Line AppearanceSystem Features Call Appearance Keys IconsAnswer a Call Basic Call Handling FeaturesMake a Call Headset Working Clearing a CallTo clear an established call either Speakerphone Speed DialRedial To change from the handset to the speakerphoneMute HoldPreventing the other person on the line from hearing you To put an existing call on holdTransfer To transfer a new call to a held call using ConferenceTo transfer the current call to another extension Conference MessageTo add another party to a call Press Conference To add a held calls to an active call Press ConferenceOverview of Speed Dials Using Speed DialsDialing a Speed Dial Number Editing a Speed Dial Deleting a Speed DialConverting a Call Log Entry to a Speed Dial Adding a New Speed Dial Using the Call Log Overview of the Call LogUsing The Call Log Viewing the Call LogMaking Calls from the Call Log Saving a Call Log Entry to Your Speed Dial ListSetting Which Calls are Logged Press Log SetupDeleting a Call Log Entry Erasing All Logged CallsChanging Options Changing Ringer OptionsTo change the ringer sound To use the Message Lamp for ringing alertsAdjusting the Display Contrast Call Log SetupUsing Self Test Selecting the Display ModePress Erase or Cancel Default Phone/Erase All SettingsLanguage Automatic Gain Control AGC Making Calls System FeaturesAnswering Calls Call Forwarding Diverting CallsDo Not Disturb At another extensionVoicemail Default Feature Codes EU24 Expansion Module EU24 OverviewConnection Using the EU24 Expansion Module Viewing the Alternate DisplayIndex 5420/2420 Phone User Guide IP Office Index AL7 1LZ

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5420 specifications

The Avaya 2420 and 5420 are part of Avaya's comprehensive portfolio of business communication solutions, designed to enhance productivity and collaboration in the workplace. These digital deskphones leverage advanced telecommunications technologies, offering features that cater to various business needs.

Starting with the Avaya 2420, this model is particularly recognized for its user-friendly design. It supports a variety of telephony features that enhance communication efficiency. The phone comes equipped with a standard backlit display, enabling users to easily navigate menus and read information even in low-light environments. The keypad is designed for comfort and reliability, facilitating quick dialing and access to frequently used features, such as hold, transfer, and conference calling.

The Avaya 2420 also supports a range of connectivity options, making it compatible with both older telephony systems and more modern IP-based solutions. Its plug-and-play capability ensures a straightforward setup, allowing businesses to integrate the device into their existing infrastructure without extensive configuration.

On the other hand, the Avaya 5420 is a more advanced model designed for users who require additional functionality and flexibility. This phone combines digital and IP capabilities, offering richer features suited for power users in high-volume environments. One of its standout characteristics is the large graphical display, which allows for easy access to user interfaces and multiple lines of communication.

The 5420 provides enhanced call handling with programmable keys, enabling users to customize their phone settings to meet their unique workflow needs. Additionally, it supports features such as voicemail integration and call logs, streamlining processes and improving responsiveness.

Both models utilize Avaya’s robust communication protocol, ensuring high-quality voice clarity and reliability. The integration of QoS (Quality of Service) technology ensures that voice data is prioritized over other types, maintaining call quality even in busy network conditions.

Moreover, both phones support various accessory options, such as headset connectivity, to accommodate users' diverse working styles.

In summary, the Avaya 2420 and 5420 are reliable digital deskphones that embody Avaya's commitment to enhancing business communications. They combine essential features, connectivity options, and user-friendly designs, catering to both basic and advanced telephony needs in modern workplaces.