VTech DS6221-5 Troubleshooting, My telephone does not work at all, Low Battery shows on screen

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Appendix

Troubleshooting

If you have difficulty with your telephone, please try the suggestions below. For Customer Service, visit our website at www.vtechphones.com, or call 1 (800) 595-9511; in Canada, call 1 (800) 267-7377.

My telephone does not work at all.

•Make sure the battery is installed and charged correctly (page 3). For optimum daily performance, return the handset to the telephone base or charger after use.

•Make sure the power adapter is securely plugged into an outlet not controlled by a wall switch.

•Make sure the telephone line cord is plugged firmly into the telephone base and the telephone wall jack.

•Unplug the electrical power to the telephone base. Wait for approximately 15 seconds, then plug it back in. Allow up to one minute for the cordless handset and telephone base to synchronize.

•Charge the battery in the handset for up to 16 hours.

•If the battery is completely depleted, it can take up to 10 minutes to charge the handset before LOW BATTERY appears on the screen (page 3).

•Remove and re-insert the battery. If that still does not work, it might be necessary to purchase a new battery.

•Disconnect the telephone base from the telephone wall jack and plug in a working telephone. If the other telephone does not work, the problem is probably in the wiring or the local service. Call the local telephone company.

Low Battery shows on screen.

•Place the handset in the telephone base or charger for recharging.

•Remove and re-install the battery and use it until fully depleted, then recharge the handset in the telephone base or charger for up to 16 hours.

•If the above measures do not correct the problem, replace the battery.

The battery does not charge in the handset or the handset battery does not accept charge.

•Make sure the handset is placed in the telephone base or charger correctly. The CHARGE light on the handset should be on.

•Remove and reinstall the battery, then charge for up to 16 hours.

•If the handset is in the telephone base or charger but the CHARGE light on the handset is not on, refer to The charge light is off in this section.

•If the battery is completely depleted, it can take up to 10 minutes to charge the handset before LOW BATTERY appears on the screen (page 3).

•Purchase a new battery. Refer to the Battery section (page 37).

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Contents User’s manual Congratulations Table of contents Appendix IndexParts checklist Getting startedTelephone base and charger installation Battery installation and charging Place in ChargerInstallation options Tabletop to wall mount installationWall mount to tabletop installation See Telephone base and charger installation onHandset layout Charge lightTelephone base layout DeleteTelephone settings Ringer volume handsetRinger tone Key toneLCD language Set date/timeClear voicemail Home area codeAnswering system settings Answering system set upNumber of rings Remote codeAnnouncement Play your announcementRecord your own announcement Delete your announcementTelephone operation Mute Ringer muteCall waiting Find handsetChain dialing To access a number in the directory while on a callTo access a number in the call log while on a call Multiple handset use IntercomAnswer an incoming call during an intercom call Handset 11, and *2 for HandsetShows Handset X is Calling Share an outside callScreen shows Calling Other HANDSET. Directory Store a directory entry Shows Enter NameCharacter chart NumberDial a directory entry Search the directoryAlphabetical search Shows Edit Number Edit a directory entryDelete from the directory About caller ID Missed calls indicator Call logReview the call log Make a call log entry ready to dialDelete from the call log Dial a call log entrySave a call log entry to the directory Call log display screen messages Redial listDial a redial entry Delete from redialMessage capacity Answering system operationAnswering system and voicemail Telephone base ringer volume Turn the answering system on or offCall screening Call interceptNew message indication Message playbackTo play messages with the telephone base To play messages with a handsetDelete all messages Record and play memosRecord a memo To delete all messages with the telephone baseMessage window displays Window display DescriptionRemote access CommandAppendix Handset display screen messagesThere is no telephone line connected Handset and telephone base indicators Handset lights Battery indicatorTelephone base lights Handset iconsBattery Expand your telephone system Add and register a handset optionalReplace a handset My telephone does not work at all TroubleshootingLow Battery shows on screen There is no dial tone Telephone does not ring when there is an incoming callCharge light is off Cannot dial out My handset beeps and is not performing normallyHear noise on the cordless handset and the keys do not work Hear other calls when using the telephoneMy caller ID features are not working properly Outgoing announcement is not clear CONNECTING... shows in the handset screenCaller ID entries do not match the numbers I need to dial Answering system does not respond to remote commands Messages on the answering system are very difficult to hearAnswering system does not record messages Messages on the answering system are incompleteImportant safety instructions Maintenance Operating rangeAbout cordless telephones Rbrc sealWarranty What does this limited warranty cover?How do you get warranty service? FCC, Acta and IC regulations FCC PartIndustry Canada Technical specifications Index Index 91-002292-020-100
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