VTech DS6221-4, DS221-2, DS221-3 Caller ID entries do not match the numbers I need to dial

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Appendix

Troubleshooting

Caller ID entries do not match the numbers I need to dial.

•Caller ID service delivers 10 digits (the area code plus the seven-digits number). If you need to dial something other 10 digits, see page 25 for instructions on changing the number.

•If you dial seven digits for local calls you might want to use the Home area code feature (page 10).

CONNECTING... shows in the handset screen.

•The handset might be out of range. Move it closer to the telephone base.

•Make sure the power cord is securely plugged into the telephone base. Use a working electrical outlet not controlled by a wall switch.

•Reset your telephone by unplugging the power adapter from the telephone base. Disconnect the battery from the cordless handset. Wait for 15 seconds, then plug in the power adapter and re-install the battery. Place the handset in the telephone base and allow up to one minute for the handset and telephone base to synchronize.

•Other electronic products might prevent your handset and telephone base from communicating with each other. Install your telephone base as far away from these electronic devices as possible: wireless routers, radios, cellular telephones, intercoms, room monitors, televisions, personal computers, kitchen appliances and other cordless telephones.

The answering system does not answer after the number of rings that I programmed it.

•Make sure the answering system is on. When the answering system is on, the ANS ON/OFF light on the telephone base should be lit and ANS ON should show on the handset.

•If toll saver is selected, the number of rings changes to two when there are new messages waiting (page 11).

•If the memory is full or if the answering system is off, the answering system answers after 10 rings.

•In some cases, the answering system is affected by the ringing system used by the local telephone company.

The outgoing announcement is not clear.

•When recording the announcement, make sure you speak in a normal tone of voice towards the microphone of the handset.

•Make sure there is no background noise when recording.

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Contents User’s manual Congratulations Table of contents Appendix IndexParts checklist Getting startedTelephone base and charger installation Battery installation and charging Place in ChargerInstallation options Tabletop to wall mount installationWall mount to tabletop installation See Telephone base and charger installation onHandset layout Charge lightTelephone base layout DeleteTelephone settings Ringer volume handsetRinger tone Key toneLCD language Set date/timeClear voicemail Home area codeAnswering system settings Answering system set upNumber of rings Remote codeAnnouncement Play your announcementRecord your own announcement Delete your announcementTelephone operation Mute Ringer muteCall waiting Find handsetTo access a number in the directory while on a call To access a number in the call log while on a callChain dialing Multiple handset use IntercomAnswer an incoming call during an intercom call Handset 11, and *2 for HandsetShare an outside call Screen shows Calling Other HANDSET.Shows Handset X is Calling Directory Store a directory entry Shows Enter NameCharacter chart NumberSearch the directory Alphabetical searchDial a directory entry Edit a directory entry Delete from the directoryShows Edit Number About caller ID Missed calls indicator Call logReview the call log Make a call log entry ready to dialDial a call log entry Save a call log entry to the directoryDelete from the call log Call log display screen messages Redial listDial a redial entry Delete from redialAnswering system operation Answering system and voicemailMessage capacity Telephone base ringer volume Turn the answering system on or offCall screening Call interceptNew message indication Message playbackTo play messages with the telephone base To play messages with a handsetDelete all messages Record and play memosRecord a memo To delete all messages with the telephone baseMessage window displays Window display DescriptionRemote access CommandAppendix Handset display screen messagesThere is no telephone line connected Handset and telephone base indicators Handset lights Battery indicatorTelephone base lights Handset iconsBattery Expand your telephone system Add and register a handset optionalReplace a handset Troubleshooting Low Battery shows on screenMy telephone does not work at all Telephone does not ring when there is an incoming call Charge light is offThere is no dial tone Cannot dial out My handset beeps and is not performing normallyHear other calls when using the telephone My caller ID features are not working properlyHear noise on the cordless handset and the keys do not work CONNECTING... shows in the handset screen Caller ID entries do not match the numbers I need to dialOutgoing announcement is not clear Answering system does not respond to remote commands Messages on the answering system are very difficult to hearAnswering system does not record messages Messages on the answering system are incompleteImportant safety instructions Maintenance Operating rangeAbout cordless telephones Rbrc sealWarranty What does this limited warranty cover?How do you get warranty service? FCC, Acta and IC regulations FCC PartIndustry Canada Technical specifications Index Index 91-002292-020-100