VTech DS221-2, DS221-3, DS6221-5, DS6222-4, DS6222-5 Hear other calls when using the telephone

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Appendix

Troubleshooting

•The location of your telephone base can impact the performance of your cordless phone. For better reception, install the telephone base in a centralized location within your home or office, away from walls or other obstructions. In many environments, elevating the telephone base improves overall performance.

•Disconnect the telephone base from the telephone wall jack and plug in a corded telephone. If calls are still not clear, the problem is probably in the wiring or local service. Contact your local service company (charges may apply).

•If the other telephones in your home are having the same problem, the problem is in the wiring or local service. Contact the local telephone company (charges may apply).

I hear other calls when using the telephone.

•Disconnect the telephone base from the telephone wall jack. Plug in a different telephone. If you still hear other calls, the problem is probably in the wiring or local service. Call your local telephone company.

I hear noise on the cordless handset and the keys do not work.

• Make sure the telephone line cord is plugged in securely.

My caller ID features are not working properly.

•Caller ID is a subscription service. You must subscribe to this service from your local telephone company for this feature to work on your telephone.

•The caller might not be calling from an area which supports caller ID.

•Both you and the caller’s telephone companies must use equipment compatible with the caller ID service.

•The caller ID information shows after the first or second ring.

•If you subscribe to high-speed Internet service (digital subscriber line - DSL) through your telephone lines, you must install a DSL filter between the telephone base and the telephone wall jack. The filter prevents noise and caller ID problems caused by

DSL interference. Contact your DSL service provider for more information about

DSL filters.

The telephone does not receive caller ID or the telephone does not show caller ID during call waiting.

•Make sure you subscribe to caller ID with call waiting features provided by the local telephone company.

•The caller might not be calling from an area which supports caller ID.

•Both you and the caller’s telephone companies must use equipment compatible with caller ID service.

•If you subscribe to high-speed Internet service (digital subscriber line - DSL) through your telephone lines, you must install a DSL filter between the telephone base and the telephone wall jack. The filter prevents noise and caller ID problems caused by

DSL interference. Contact your DSL service provider for more information about

DSL filters.

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Contents User’s manual Congratulations Table of contents Index AppendixGetting started Parts checklistTelephone base and charger installation Place in Charger Battery installation and chargingTabletop to wall mount installation Installation optionsSee Telephone base and charger installation on Wall mount to tabletop installationCharge light Handset layoutDelete Telephone base layoutKey tone Telephone settingsRinger volume handset Ringer toneSet date/time LCD languageHome area code Clear voicemailRemote code Answering system settingsAnswering system set up Number of ringsDelete your announcement AnnouncementPlay your announcement Record your own announcementTelephone operation Find handset MuteRinger mute Call waitingChain dialing To access a number in the directory while on a callTo access a number in the call log while on a call Handset 11, and *2 for Handset Multiple handset useIntercom Answer an incoming call during an intercom callShows Handset X is Calling Share an outside callScreen shows Calling Other HANDSET. Directory Shows Enter Name Store a directory entryNumber Character chartDial a directory entry Search the directoryAlphabetical search Shows Edit Number Edit a directory entryDelete from the directory About caller ID Call log Missed calls indicatorMake a call log entry ready to dial Review the call logDelete from the call log Dial a call log entrySave a call log entry to the directory Delete from redial Call log display screen messagesRedial list Dial a redial entryMessage capacity Answering system operationAnswering system and voicemail Call intercept Telephone base ringer volumeTurn the answering system on or off Call screeningTo play messages with a handset New message indicationMessage playback To play messages with the telephone baseTo delete all messages with the telephone base Delete all messagesRecord and play memos Record a memoWindow display Description Message window displaysCommand Remote accessHandset display screen messages AppendixThere is no telephone line connected Handset icons Handset and telephone base indicators Handset lightsBattery indicator Telephone base lightsBattery Add and register a handset optional Expand your telephone systemReplace a handset My telephone does not work at all TroubleshootingLow Battery shows on screen There is no dial tone Telephone does not ring when there is an incoming callCharge light is off My handset beeps and is not performing normally Cannot dial outHear noise on the cordless handset and the keys do not work Hear other calls when using the telephoneMy caller ID features are not working properly Outgoing announcement is not clear CONNECTING... shows in the handset screenCaller ID entries do not match the numbers I need to dial Messages on the answering system are incomplete Answering system does not respond to remote commandsMessages on the answering system are very difficult to hear Answering system does not record messagesImportant safety instructions Operating range MaintenanceRbrc seal About cordless telephonesWhat does this limited warranty cover? WarrantyHow do you get warranty service? FCC Part FCC, Acta and IC regulationsIndustry Canada Technical specifications Index Index 91-002292-020-100
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