VTech DS6222-4, DS221-2, DS221-3, DS6221-5, DS6222-5 Charge light is off, There is no dial tone

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Appendix

Troubleshooting

The CHARGE light is off.

•Clean the charging contacts on the handset and telephone base each month with a pencil eraser or a dry non-abrasive fabric.

•Make sure the power adapter and telephone line cord are plugged in correctly and securely.

•Unplug the power adapter. Wait for 15 seconds before plugging it back in. Allow up to one minute for the handset and telephone base to reset.

There is no dial tone.

•First, try all the above suggestions.

•Move the handset closer to the telephone base. It might be out of range.

•The telephone line cord might be malfunctioning. Install a new telephone line cord.

•Disconnect the telephone base from the telephone wall jack and connect a different telephone. If there is no dial tone on this telephone either, the problem is in your wiring or local service. Contact your local telephone company.

The telephone does not ring when there is an incoming call.

•Make sure the handset ringer volume is not set to the lowest level (page 8) and the telephone base ringer volume is not set to zero (page 29).

•Make sure the telephone line cord and power adapter are plugged in properly (page 2).

•The handset might be too far from the telephone base. Move it closer to the telephone base.

•There might be too many extension phones on the telephone line to allow all of them to ring simultaneously. Unplug some of them.

•If the other telephones in your home are having the same problem, the problem is in the wiring or local service. Contact the local telephone company (charges may apply).

•Other electronic products can cause interference to your cordless telephone. Install your telephone as far away as possible from electronic devices such as: wireless routers, radios, cellular telephones, digital telephones, intercoms, room monitors, televisions, VCRs, personal computers, kitchen appliances, and other cordless telephones.

•Test a working telephone at the telephone wall jack. If another telephone has the same problem, the problem is in the telephone wall jack. Contact your local telephone company (charges may apply).

•The telephone line cord might be malfunctioning. Install a new telephone line cord.

•Re-install the battery and place the handset in the telephone base or charger.

•Wait for the handset to synchronize with the telephone base. Allow up to one minute for this to take place.

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Contents User’s manual Congratulations Table of contents Index AppendixGetting started Parts checklistTelephone base and charger installation Place in Charger Battery installation and chargingTabletop to wall mount installation Installation optionsSee Telephone base and charger installation on Wall mount to tabletop installationCharge light Handset layoutDelete Telephone base layoutRinger volume handset Telephone settingsRinger tone Key toneSet date/time LCD languageHome area code Clear voicemailAnswering system set up Answering system settingsNumber of rings Remote codePlay your announcement AnnouncementRecord your own announcement Delete your announcementTelephone operation Ringer mute MuteCall waiting Find handsetTo access a number in the directory while on a call To access a number in the call log while on a callChain dialing Intercom Multiple handset useAnswer an incoming call during an intercom call Handset 11, and *2 for HandsetShare an outside call Screen shows Calling Other HANDSET.Shows Handset X is Calling Directory Shows Enter Name Store a directory entryNumber Character chartSearch the directory Alphabetical searchDial a directory entry Edit a directory entry Delete from the directoryShows Edit Number About caller ID Call log Missed calls indicatorMake a call log entry ready to dial Review the call logDial a call log entry Save a call log entry to the directoryDelete from the call log Redial list Call log display screen messagesDial a redial entry Delete from redialAnswering system operation Answering system and voicemailMessage capacity Turn the answering system on or off Telephone base ringer volumeCall screening Call interceptMessage playback New message indicationTo play messages with the telephone base To play messages with a handsetRecord and play memos Delete all messagesRecord a memo To delete all messages with the telephone baseWindow display Description Message window displaysCommand Remote accessHandset display screen messages AppendixThere is no telephone line connected Battery indicator Handset and telephone base indicators Handset lightsTelephone base lights Handset iconsBattery Add and register a handset optional Expand your telephone systemReplace a handset Troubleshooting Low Battery shows on screenMy telephone does not work at all Telephone does not ring when there is an incoming call Charge light is offThere is no dial tone My handset beeps and is not performing normally Cannot dial outHear other calls when using the telephone My caller ID features are not working properlyHear noise on the cordless handset and the keys do not work CONNECTING... shows in the handset screen Caller ID entries do not match the numbers I need to dialOutgoing announcement is not clear Messages on the answering system are very difficult to hear Answering system does not respond to remote commandsAnswering system does not record messages Messages on the answering system are incompleteImportant safety instructions Operating range MaintenanceRbrc seal About cordless telephonesWhat does this limited warranty cover? WarrantyHow do you get warranty service? FCC Part FCC, Acta and IC regulationsIndustry Canada Technical specifications Index Index 91-002292-020-100
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