VTech DS221-2, DS221-3, DS6221-5 Messages on the answering system are very difficult to hear

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Appendix

Troubleshooting

The messages on the answering system are very difficult to hear.

Press VOL on the telephone base or handset to increase the speaker volume.

The answering system does not record messages.

Make sure the answering system is on.

When the answering machine memory is full, it does not record new messages until some old messages are deleted.

The messages on the answering system are incomplete.

If a caller leaves a very long message, part of it might be lost when the answering system disconnects the call after four minutes.

If the memory on the answering system becomes full during a message, the answering system stops recording and disconnects the call.

If the caller’s voice is very soft, the answering system might stop recording and disconnect the call.

The answering system does not respond to remote commands.

Make sure your remote code is correct (page 11).

Make sure you are calling from a touch-tone telephone. When dialing a number, there should be tones. If there are clicks, then it is not a touch-tone telephone and cannot activate the answering system.

The answering system might not detect the remote access code when your announcement is playing. Wait until the announcement is over before entering the code.

There might be interference on the telephone line you are using. Press the dial pad keys firmly when dialing.

Common cures for electronic equipment.

If the telephone is not responding normally, put the cordless handset in the telephone base. If it does not respond, try the following (in the order listed):

Disconnect the power to the telephone base.

Disconnect the battery on the cordless handset.

Wait a few minutes before connecting power to the telephone base.

Re-install the battery and place the cordless handset in the telephone base or charger.

Wait for the cordless handset to synchronize with the telephone base. Allow up to one minute for this to take place.

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Contents User’s manual Congratulations Table of contents Index AppendixGetting started Parts checklistTelephone base and charger installation Place in Charger Battery installation and chargingTabletop to wall mount installation Installation optionsSee Telephone base and charger installation on Wall mount to tabletop installationCharge light Handset layoutDelete Telephone base layoutRinger volume handset Telephone settingsRinger tone Key toneSet date/time LCD languageHome area code Clear voicemailAnswering system set up Answering system settingsNumber of rings Remote codePlay your announcement AnnouncementRecord your own announcement Delete your announcementTelephone operation Ringer mute MuteCall waiting Find handsetTo access a number in the call log while on a call To access a number in the directory while on a callChain dialing Intercom Multiple handset useAnswer an incoming call during an intercom call Handset 11, and *2 for HandsetScreen shows Calling Other HANDSET. Share an outside callShows Handset X is Calling Directory Shows Enter Name Store a directory entryNumber Character chartAlphabetical search Search the directoryDial a directory entry Delete from the directory Edit a directory entryShows Edit Number About caller ID Call log Missed calls indicatorMake a call log entry ready to dial Review the call logSave a call log entry to the directory Dial a call log entryDelete from the call log Redial list Call log display screen messagesDial a redial entry Delete from redialAnswering system and voicemail Answering system operationMessage capacity Turn the answering system on or off Telephone base ringer volumeCall screening Call interceptMessage playback New message indicationTo play messages with the telephone base To play messages with a handsetRecord and play memos Delete all messagesRecord a memo To delete all messages with the telephone baseWindow display Description Message window displaysCommand Remote accessHandset display screen messages AppendixThere is no telephone line connected Battery indicator Handset and telephone base indicators Handset lightsTelephone base lights Handset iconsBattery Add and register a handset optional Expand your telephone systemReplace a handset Low Battery shows on screen TroubleshootingMy telephone does not work at all Charge light is off Telephone does not ring when there is an incoming callThere is no dial tone My handset beeps and is not performing normally Cannot dial outMy caller ID features are not working properly Hear other calls when using the telephoneHear noise on the cordless handset and the keys do not work Caller ID entries do not match the numbers I need to dial CONNECTING... shows in the handset screenOutgoing announcement is not clear Messages on the answering system are very difficult to hear Answering system does not respond to remote commandsAnswering system does not record messages Messages on the answering system are incompleteImportant safety instructions Operating range MaintenanceRbrc seal About cordless telephonesWhat does this limited warranty cover? WarrantyHow do you get warranty service? FCC Part FCC, Acta and IC regulationsIndustry Canada Technical specifications Index Index 91-002292-020-100